Just wow

[GBBTomorrow]

They ask for arrival time?

Yes, in the online check-in.

 

[PinkPixel]

Yes, in the online check-in.

does it effect when you room is ready? Like if you say you’re getting in late do they put your cleaning later? Or is it for early arrival?

 

[GBBTomorrow]

does it effect when you room is ready? Like if you say you’re getting in late do they put your cleaning later? Or is it for early arrival?

I don't actually know what they do with the information, just that the collect it when you do the online check-in.

 

[bobbiwoz]

I am shocked at how many of you don’t have housekeeping knock on your door morning of checkout! They knock on our door EVERY SINGLE TRIP. And I go to Disney about 8-9 times a year. And I bought DVC in 2003. It really doesn’t bother me, I’m always up and I just let them know what time we will be out. I just assumed it happened to everyone.

We left VGF and VWL last week, and no one knocked to see when we were leaving in either place. On Sunday we left VB, the same, no one bothered us before we left.

 

[kristenrice]

does it effect when you room is ready? Like if you say you’re getting in late do they put your cleaning later? Or is it for early arrival?

We were transferring over to Riviera from OKW and we had a breakfast scheduled at Topolino’s at 0800. I put our arrival time as 0700 and I received a text that our room was ready at 0645! We were able to drop our bags off in our room and settle in before breakfast which was a pleasant surprise.

 

[bluecruiser]

I've had housekeeping knock on my door early on checkout day several times in the past. Can't say it was every trip, but it was often enough to be annoying.

I tried something I read about here on my stay last month at Animal Kingdom Kidani. I put the Room Occupied sign on my door the night before checkout day. No one knocked in the morning. When I left the room a little before 10 AM, a housekeeper was in the hallway with her cart at the room next door. I told her my room was now vacant.

I *think* I've seen posts where housekeeping knocked on checkout day even with the sign up, so YMMV.

 

[DonMacGregor]

I would hope ALL the linens are being switched out between guests, regardless of what pile they are in. You can't tell by looking at a sheet or towel if someone else has used it, necessarily.

If I were you, I wouldn't Google that...

Just sayin'

 

[TiggerBouncy]

I don't actually know what they do with the information, just that the collect it when you do the online check-in.

Either they used to, or they were getting it from DME. Pre-pandemic, a few times I would get my text that my room was ready while on the DME bus and I usually put my arrival time about 30 minutes after my plane was scheduled to land.

I had not figured out if they were going from what I put in, or if they were going from the scan of my magic band in the Orlando airport baggage area.

 

[Gary2T]

We were at BLT last weekend. Drove to the resort from SFB in a rental.Put an arrival time of 1pm on Friday during the online checkin. Just after 1pm, got a text that the room was not ready yet. Got another text around 1:30pm, not ready. Got a third text while enjoying a frosty beverage at the Steakhouse 71 bar around 1:45 that our room was ready.

No knocking on the door checkout day. We left the room around 10:45am. There was a friendly housekeeper waiting outside in the hallway.

 

[WilsonFlyer]

If I were you, I wouldn't Google that...

Just sayin'

I remember a lengthy thread about this but it's been quite a while back. General consensus seemed to be people were better off believing what they believed.

 

[DonMacGregor]

I remember a lengthy thread about this but it's been quite a while back. General consensus seemed to be people were better off believing what they believed.

Bingo.

 

[Cleeevus]

does it effect when you room is ready? Like if you say you’re getting in late do they put your cleaning later? Or is it for early arrival?

I arrived early last June, with tired, cranky babies in tow and I politely asked the front desk if there was a room I could get into. The cast member was training another and told the trainee something along the lines of “look here, this person isn’t arriving until late tonight, so we can swap these rooms”. So they do use the arrival information we are putting into the app to some degree.

 

[bumbershoot]

My point was, sometimes guests don’t take into account that housekeeping may have to clean the same villa top to bottom every day or or two instead of once a week because of the more frequent turnover.

Ah. Well, FWIW, I do take that into account, and have tried to be very patient with checkins. I've never had an egregious issue that I can recall, regarding checking in. But then my first trip involved waiting around for a replacement room, and it taught me well.

is that reasonable though? According to your rules, if they have my room ready at 11:59pm on December 3rd, does that count at checkin on December 3rd?

That's not my rule. That's not even their rule. That's your idea of what things mean.

There needs to be a line in the sand, and that line is 4pm - which is LATER than almost anywhere else in the world (hotel OR timeshare) which usual practice is by 3pm day of arrival.

And some hotels in other countries don't let you do ANYTHING until their check-in time (no early check-in just to get the paperwork done, no use of the pool, no use of facilities, and no waiting around the lobby), and sometimes close check in after a certain time. My then-husband traveled the world half the year for 6 years for work and encountered both.

Exactly, if checking is at 4 PM, then I expect 4 PM. They won't generally let me checkout late without charging me for it, why should they be allowed to make me wait for the room past check in time?

You can expect anything you want, and torture yourself by expecting to get your room at 4pm, but it won't change the fact that things might be delayed because a toilet needs to be fixed, a little kid threw up on the bed, wall, and floor (happened to my son at an offsite hotel at Disneyland), the previous guest informed them that there was an extreme mold/mildew issue where you couldn't walk 2 feet into the room without smelling it (happened to me at SSR), etc etc etc.

Get there at 4, see if it's available, and if it's not then go from there. But don't get there at noon and let those 4 hours before 4pm make you angry about it if it's ready at 4:30. Be 30 minutes angry, not 4.5. Do something, enjoy your day. Let yourself forget that you were waiting for a room.

Yep I am not going to accept the check in is between 4pm and midnight argument which is what those that say check in "starts after 4" are implying .....

I'm not implying any such thing.



Resort check-in begins at 4pm.

I personally do not then assume that they define the end-time to be 11:59pm. I know from experience that they are reasonable.

And I know not to sit around the lobby waiting, unless I WANT to be in the lobby. I make plans to do things. I change clothes at the airport just after getting off the plane so I'm not sweltering in PNW clothing when it's 85 in FL. I have my carryon bag stocked with what I need. I'm prepared to not have the room available, just in case.

I also know from situations that didn't have to do with check-in time that $150 is where they start with compensation, that you have to have room charging set up in order to access that $150, and that if you calmly ask them what they think is appropriate for the situation, if you're a reasonable rational person, their compensation is more than what you would have asked for.

I am not willing to accept the definition that it gives Disney freedom to daily have people's rooms ready late into the evening.

Thankfully, they don't do this daily or to everyone.

They ask for arrival time?

Yep.



It can get you into a room early (generally if the room was empty the night before, or someone left very early and let Housekeeping know) and it lets them know that you'll be there if you're getting there very late.

 

[TiggerBouncy]

Resort check-in begins at 4pm.

I personally do not then assume that they define the end-time to be 11:59pm. I know from experience that they are reasonable.

What's reasonable to you though? I have personally had them not have my room ready until; after 9pm. Does that meet your definition of reasonable? It doesn't meet mine. I would agree with you if the latest they ever did was 4:30. But some of us have had later. That's why I want a line drawn where we say "this number here. This is reasonable". If it's not 4 and its not 11:59, then pick a number.

 

[Lorana]

View attachment 629422

So I just want to start by saying that I'm in agreement with the sentiment that we shouldn't expect rooms to be available before 4pm - it's pixie dust when it is! - and that people should be understanding about minor delays, of which I'd say "ready at 4:30pm" probably is.

However, the implication of the statement above is that your room is ready at 4pm. "Resort check-in begins at 4:00 PM. If you select an earlier expected arrival time, we will try to have your room available when you arrive" is saying that your room would be available at 4pm, but no promises before then.

 

[tgropp]

Maybe this is something that should be brought up at the annual meeting. I have never been told that a room has not been ready by 4 at any other hotel chain other than Disney…..and they seem to think that late checking are totally acceptable. I would be curious to see all complaints by Disney hotels. Just curious if most complaints come from 2042 expiring contracts.

 

[WilsonFlyer]

I have always interpreted the policy "after 4:00" to mean that all booked DVC rooms should be available after 4:00 for check-in. Obviously, a completely different meaning than newer members are being groomed to believe true. I find that very interesting. And upsetting.

Just like check-out "before 11:00" isn't supposed to mean "so long as you feel like getting out by then," I read the policy to say that my room is supposed to be ready for us after 4:00. That doesn't mean 4:30 to me any more than it means 7:00pm.

I remember when rooms were all available at 4:00 and even 4:30 was an anomaly. And it wasn't that long ago. It seems to me that they are grooming a whole new expectation from a whole new set of owners. What you are willing to accept is what they will provide. No more. Disney didn't used to be that way. It is now.

What they have also learned is that we have no collective voice thru the management company to do anything about it. That has always bothered me. After all. What are we going to do? Nothing.

 

[Wedgeout]

I’m good with ready “after 4:00” or anything in the 4:00 hour. However “after 5:00” has the wrong ring to it and not thrilled any longer. I use the phone in the morning of check out to advise we are leaving and thank them.

 

[Sammie]

Some have the attitude of Disney is rich, not considering that it’s the DVC owners, not Disney, who pays.

Yes there seems to be a complete disconnect with that.

 

[Sammie]

If I were you, I wouldn't Google that...

Just sayin'

I just strip the bed and wash them to be sure. It is one reason I never ask them to rush my room being ready or even attempt to check until 5.