Just wow

Many other TS we’ve stayed in provide instructions for preparing the room for checkout. Some are minimal and some are quite detailed. Maybe DVC could do the same, particularly in whether to start the dishwasher or not.
That's a good point - having used a lot of AirBNB in the past few years (like 1-2 years pre-covid and 1-2 times since covid), they all have detailed instructions (often requiring stripping the sheets, starting the dishwasher, etc - or we're charged an extra fee). That feels ridiculous to me - but was clearly the move (especially with management companies vs. "mom and pop" rentals of their basement or whatever).
 
There are guests that leave rooms in a state that requires enhanced cleaning and/or repair and no one knows what room that will be until the guests vacate and housekeeping enters the room. No one knows in advance how long it will take to turn over any particular room.
 
Heck; there are rooms that need to be taken out of inventory for a day or two after a guest checks out.
 
There's only two reasons they could be knocking at 8AM. They either don't know what rooms are empty, or they think it will make you leave earlier. One is incompetent and the other is pretty gross. The fact they keep coming back suggests the latter.

I am actually going to make a sign for my Owner's Locker.
 

Heck; there are rooms that need to be taken out of inventory for a day or two after a guest checks out.

I keep reading stuff like this and I gotta admit, I wonder if it's really that bad. When we leave, aside from the linen pile in the tub or the bathroom, our room not only looks 99% of what it was when we checked in, it IS 99% of what it was when we checked in. I must be even more naïve about this than I thought. I would have thought way more members were like us than not. Apparently that is not the case.
 
I think they should allow one to check-out late if the room was not ready on time. Suppose for every 10 minutes extra a person has to wait for the room, they get 10 minutes extra before they have to check out. I guess this would just push the problem down to the next guest. Maybe they should give out a free fast pass (now that they charge for these passes) for every 30 minutes extra the person has to wait for the room.
 
I think they should allow one to check-out late if the room was not ready on time. Suppose for every 10 minutes extra a person has to wait for the room, they get 10 minutes extra before they have to check out. I guess this would just push the problem down to the next guest. Maybe they should give out a free fast pass (now that they charge for these passes) for every 30 minutes extra the person has to wait for the room.
Yeah, the late checkout for late checkins just pushes the problem farther and farther down the line - not very feasible. I do like the free Genie+LL or even better the free ILL$ idea though!
 
Exactly. And then, if a massive number of check-outs are listed at 11am - you can't do them all at once (nor does it make sense to hop around between rooms). This is one of those times where I feel like people have such a limited understanding of what occurs behind the scenes. I've never been under the impression that 4p means I have a room; it means that's the earliest I can check in.
Exactly. 4pm is a floor not a ceiling.
So what's the "ceiling" then?
 
We always tidy up a bit, regardless of where we are staying. Dirty towels in a pile in the bathroom, under or near the sink (including washcloths from the tub/shower), all trash in or at least near the trash can (big stuff that won't fit), and we pull the bed linens up (more as a habit to make sure nothing has decided to hide in the covers) and stack the pillows on the bed. At DVC, we'll start a load in the dishwasher as well (although I've never asked if they automatically wash all of the silverware and dishes between guests).

FYI, this is something that you should be doing if you plan to use their dishes and utensils ............ trust me. I prefer the plastic wraped throwaways that are provided in the studios. Use your imagination as to why.
 
I would be a little leery about the idea of charging additional fees for late checkouts and rooms that do not follow “checkout guidelines”. While these are great ideas to help potentially improve room turnover, there is also the consideration that the fee will be the responsibility of the member. For those who rent their points, this could pose a problem. Sure, Disney is supposed to charge the card on file, but these are charges that would occur after checkout. If the renter removes their card from their account (or cancels it altogether), the DVC member will be stuck with the charges. It may not happen that often, but it sure would be a mess to straighten out when it does and I don’t know that it would necessarily lessen the issue. People may just see a late checkout fee as a “pay-to-play” option rather than a penalty. In other words, they may opt to pay $200 to stay in their rooms until 1pm because it’s only an extra $200. It could actually exacerbate the problem if the fee is not high enough, and then, DVC would be accused of money grabbing.

I’m interested in if (and how) DVC could even track something like this. If a member consistently vacates their room after 11 (like WELL after 11) causing delays for their fellow members, can DVC legally suspend or revoke their membership? Otherwise, what is there to stop a family from staying in their room until they feel like leaving and just giving a “whoa is me” excuse each time? (I.e. dad’s on the toilet with a GI emergency….we should be out in another hour)
 
I would be a little leery about the idea of charging additional fees for late checkouts and rooms that do not follow “checkout guidelines”. While these are great ideas to help potentially improve room turnover, there is also the consideration that the fee will be the responsibility of the member. For those who rent their points, this could pose a problem. Sure, Disney is supposed to charge the card on file, but these are charges that would occur after checkout. If the renter removes their card from their account (or cancels it altogether), the DVC member will be stuck with the charges. It may not happen that often, but it sure would be a mess to straighten out when it does and I don’t know that it would necessarily lessen the issue. People may just see a late checkout fee as a “pay-to-play” option rather than a penalty. In other words, they may opt to pay $200 to stay in their rooms until 1pm because it’s only an extra $200. It could actually exacerbate the problem if the fee is not high enough, and then, DVC would be accused of money grabbing.

I’m interested in if (and how) DVC could even track something like this. If a member consistently vacates their room after 11 (like WELL after 11) causing delays for their fellow members, can DVC legally suspend or revoke their membership? Otherwise, what is there to stop a family from staying in their room until they feel like leaving and just giving a “whoa is me” excuse each time? (I.e. dad’s on the toilet with a GI emergency….we should be out in another hour)

There is something in the POS that specifically mentions certain things regarding staying longer term.

But, there is nothing in the POS that I have read that allows DVC to suspend an ownership for this.

It does come down to Disney and we do contract property management with them to prepare our rooms in a timely manner.

They use the terms check in, but we are really talking room ready as many of us check in months in advance.

So, there should be some level of expectation on both sides that guests should expect the room by 4 or shortly after.

When they can’t deliver by 4:30, then there really should be some token given to the guests for the inconvenience.
 
I would be a little leery about the idea of charging additional fees for late checkouts and rooms that do not follow “checkout guidelines”. While these are great ideas to help potentially improve room turnover, there is also the consideration that the fee will be the responsibility of the member. For those who rent their points, this could pose a problem. Sure, Disney is supposed to charge the card on file, but these are charges that would occur after checkout. If the renter removes their card from their account (or cancels it altogether), the DVC member will be stuck with the charges. It may not happen that often, but it sure would be a mess to straighten out when it does and I don’t know that it would necessarily lessen the issue. People may just see a late checkout fee as a “pay-to-play” option rather than a penalty. In other words, they may opt to pay $200 to stay in their rooms until 1pm because it’s only an extra $200. It could actually exacerbate the problem if the fee is not high enough, and then, DVC would be accused of money grabbing.

I’m interested in if (and how) DVC could even track something like this. If a member consistently vacates their room after 11 (like WELL after 11) causing delays for their fellow members, can DVC legally suspend or revoke their membership? Otherwise, what is there to stop a family from staying in their room until they feel like leaving and just giving a “whoa is me” excuse each time? (I.e. dad’s on the toilet with a GI emergency….we should be out in another hour)

Good point ref who would be responsible. Maybe require a security deposit of your renters, just about everywhere else you would rent accomodations from an owner (vrbo, real estate rental agencies etc) require it I am surprised that point renters wouldn't as well. We are new and have been renters (no security deposit) but haven;t rented our points, I think I would be inclined to include a security deposit if in fact we are held liable for any damage etc that the renter might do to the property, Anyone have any experience with something like this happening when they rented points?
 
There's only two reasons they could be knocking at 8AM. They either don't know what rooms are empty, or they think it will make you leave earlier. One is incompetent and the other is pretty gross. The fact they keep coming back suggests the latter.

I am actually going to make a sign for my Owner's Locker.

And there's zero reason as there are other rooms to work on. It's unlikely that there aren't rooms that people are remaining in that are due for their cleaning. Because of that the rooms being vacated should be left until after 11AM or they know that the occupants left early.
 
coming into long threads late in the game is so fun. :)

I wonder how the OP is doing? She said that they were fixing the toilet, and that is a pretty darned good reason for a delay in checking in.

We all know what 4pm means ......

It means that starting at 4 is when we can expect to *start* getting access to rooms.

We usually try to stop by the front desk to let them know when we are out of the room on the last day.

You should be able to call Housekeeping. Unless something has changed since the last time I did that.

it would also be helpful for those of us who arrive, drop our bags and go straight to the parks, to let them know that they can do our room later, as we won't need it until after park closing.

Online checkin tells them when we expect to be in.

Of course we don't always tell the truth.

You can? I thought this was impossible.

Late checkout is sometimes, once in a blue moon, every so often, available. Usually when something bad has happened. I had it once on our first trip 11 years ago. We got it on a room we were vacating in order to be moved to another room, and it was a stupid idea to do. It just made us angry. Much like sitting in the lobby stewing over things, every minute reminded us that something wrong had gone on. We should have gone out and had fun. But...it was literally freezing that December and it was the end of our trip and we had apparently taken leave of our senses.

at the advertised 4pm check-in time.

At the advertised 4pm *is the START of* checkin time.

I hear you. We were at SSR in a 2 bedroom lock off and they were knocking at 08:00 AM. I told them we would be gone at 11:00. They never came back though, but we did have another issue. We arrived on a Sunday, Monday at 08:00 AM there was a knock on the studio door, it was maintenance wanting to replace a filter for the HVAC system, I had opened up the 1 bedroom door and spoke with him. He asked if we were in both rooms I said yes. 30 minutes later housekeeping knocks on the studio door. We tell them we are here till Saturday. Tuesday morning at 08:00 a knock on the studio door again and it’s housekeeping, again we advise them we are here till Saturday. We then advised the front desk of this. They said our rooms were ours till Saturday in their system, must be an issue with housekeeping system.

They were knocking about you checking out? Or were they knocking to do their "security" check?

I didn't mind the "Do not disturb" sign. It used to actually mean something.

Even on our first trip it hasn't always meant much.

That all may be true, but other hotels seem to be still able to turn their rooms over without rushing people out the door. Not unreasonable to expect Disney to do the same, especially in hotels they label as "deluxe"

It's a timeshare, not a hotel, though.

My aunt did housekeeping in a past life. For hotels and for a timeshare place that reminds her of DVC. The timeshare was absolutely backbreaking work, and she empathizes with the DVC housekeepers quite a lot.

This is a factor that I don't think receives much attention - every time I see a post stating that they stayed in multiple resorts over as many nights, I cringe.

They built flexibility into the way they created the timeshare. We are all perfectly within the bounds of DVC to move as we wish to or have to depending on how the points worked out. In February I'll be partaking in my FIRST all-one-resort DVC stay in 11 years of WDW trips.

If they want folks to believe that they are the gold standard in the industry

But they don't. They dropped that several years ago.

A 900 room Pop/All Stars has exactly the same challenges, and I doubt housekeeping is waking those people up at 8AM or putting them into rooms at 7PM.

Pop and timeshares do not have the same challenges for housekeeping.

Obviously there will be problems and 100% satisfaction is probably impossible but there is a big difference in the dissatisfaction between having a burned out lightbulb or missing cookie sheet in a room as opposed to not getting in your room on time which is what this thread was about.

The thread was about someone waiting 4 hours when they didn't have to, and 1.5 hours to find out that there was a problem with the toilet (she said that on the first page).

Others have taken the thread elsewhere.

I believe they HAVE enacted a minimum stay for cash rooms. I don't think you can book single-night stays anymore for cash, particularly at the value resorts.

If they did it was temporary or for a specific time period. I just randomly entered 5/16 for a one night stay and I could reserve Pop for that night.

I've never been under the impression that 4p means I have a room; it means that's the earliest I can check in.

To be exact, it's the earliest you can *expect to have a room*. We can check in online months in advance. We can check in at 6am. But we can't start to expect to have a room until 4pm the day our reservation starts.

Many other TS we’ve stayed in provide instructions for preparing the room for checkout. Some are minimal and some are quite detailed. Maybe DVC could do the same, particularly in whether to start the dishwasher or not. We usually start it, in addition to piling all the towels in one place.

I desperately wish they had that. The quandary of what to do with the dishes has bugged me for years. The dishwashers take much longer than the time it would take for a housekeeper to do their job, and they would have to come back to put things into place, so they can't run the dishwasher...

Maybe they should give out a free fast pass (now that they charge for these passes) for every 30 minutes extra the person has to wait for the room.

We don't all go to parks during our stays, FWIW.

The way some people are talking, I feel like I bought a timeshare to a motel 6.

Eh, we're a bunch of people with time on our hands and many checkins, discussing the fine points of it all. If my non-Disney-aficionado friends group is at all like the norm, I think MOST people have perfectly fine stays, and they are in the parks until well after their rooms are ready, they never make cookies to notice if the cookie sheet is there or not, etc etc etc.
 
Xmas 2019 we checked into BLT. No room. Got to 5.30 and they said it will be soon, they’ll pay for a meal. So we said we would do that another night when we could actually get changed. Went out to get some groceries and a subway. Room was finally ready about 7 pm. We had parks booked but thought we’d dump the bags etc, freshen up and go out. Entered room and it was full of fumes, really strong. Kids felt ill immediately upon breathing in strong fumes and had to sit in corridor.
As you can imagine I was far from happy. Eventually about 8.30 pm we got a new room. My wife decided to stay now and unpack, I went straight out with the kids to HWS, the evening really in tatters. Remembered on the bus the car was still in the front of BLT (had forgotten in all the mess, bringing it to the front to get cases out, then the fumes, getting new room etc had totally slipped my mind) and had the keys with me so called my wife who called front desk who said OK to leave it, they will call security.
Got back about 10 to find stern looking security around my car. Aggressively started to lecture me about leaving my car there. Needless to say his lecture lasted about 5 words before I let rip. He looked kind of shocked before realising something must have gone very wrong and quickly disappeared. But this compounded the situation.
Completed one of those surveys and the manager called me back the next morning. We ended up with a satisfactory resolution. However, we spend a lot of money coming from the UK and this ruined one of our precious evenings really and I’d rather have had no hassle and a good evening with my family. So top marks to the manager, I know things can go wrong but that security guard issue should never have happened, no excuse.
 
I keep reading stuff like this and I gotta admit, I wonder if it's really that bad. When we leave, aside from the linen pile in the tub or the bathroom, our room not only looks 99% of what it was when we checked in, it IS 99% of what it was when we checked in. I must be even more naïve about this than I thought. I would have thought way more members were like us than not. Apparently that is not the case.

Some members completely trash the rooms. They don't take out trash, for the entire stay, they don't clean up spills or even when someone has gotten sick. They leave the frig full, they damage the rooms. They allow kids to jump on beds to the point they break them down and have to be replaced. If it can be done, it has been done.

Many have the attitude of I own it, Disney is rich, who cares.
 

















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