Just spoke to Marriott rep., do you think Disney would ever do this?

[WelcomeHome]

I know there are 1,000's of happy Marriott owners.

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Without exaggeration, I would estimate that a solid 75% to 80% of Marriott owners are extremely unhappy and disallusioned with Marriott since the new program was introduced on June 20th.

Just yesterday, a TUGGER opened a new post requesting a new poll be starting to compare Marriott owners satisfactioon level since the release of the new system. Believe it or not, this thread was immediately CLOSED! Marriott has a huge public relations disaster on their hands at the moment as the result of their owner's anger, confusion and frustration - I'm sure that last thing Marriott wants right now is a poll which clearly reflect's this feeling of betrayal by so many owners.

Marriott adandoned it's customer base when they stopped exercising ROFR (in conjuction with their new strategy) and the value of Marriott timeshares has plumetted as a result - they're worth a fraction of their original cost on e-bay right now. Of course Marriott's lawyer's covered all their bases - You can't buy a Marriott resale and then convert it to points after June 20th because Marriott has forbidden that also, that's why the resale value of Marriott timeshares is practically worthless the moment you purchase it now. And if you ask what their new policy is regarding resale of purchases in the new points program, their answer is "we haven't come up with a policy or decision regarding future resales yet." And they're expecting you to spend thousands of dollars in their new program with that kind of arrogance toward their customers needs???? I'm sure it's hard to believe but that's exactly their policy at the moment. Someone PLEASE correct me if I'm wrong - I'd greatly prefer to be wrong on any other these very upsetting issues.

Yes, I'm the first to admit that the new program provides some added flexibilty for customers that have at least 6,500 points to qualify as a Premier member entitled to the 13 month booking window advantage. But are you prepared to spend approximately $65,000 to purchase 6,500 points??? And keep in mind that Marriott's new program provides them with complete control, so they could easily raise the Premier level as much as they want as often as they want forcing you to continuously pruchase more points in order to maintain your 13 month priority.

I'm also looking forward to Dean's response because I also consider him to be an expereienced and trusted mentor - but I doubt very much that even the very logical, emotionally nuetral and unbiased Dean can contest that the vast majority of current Marriott owners are far from happy. If they disregarded the vast majority of their customer base of 400,000 existing owners once, what's stopping them from eventually screwing the new points owners also - especially since the new deck is completely stacked in their favor?

Marriott built it success based on customer satisfaction and reputation, but it was completely replaced by greed with the introduction of the new program. Like the thousands of Marriott customer's you referenced, I was a VERY happy and satisfied Marriott owner - but that all changed completely on June 20th. Yes, I'm still very emotionally upset 2 weeks after the initial shock and I haven't been able to come to terms with my anger yet - but unfortunately I'm surrounded by thousands of Marriott owners that feel the exact same way! And I realize that Marriott did not intentionally intend to screw owners, they simply intended to find new ways to expand profits - but existing owners got screwed as a result - and that's not a great way to attempt expanding profits! Also keep in mind this is just my opinion, so please continue to investigate Marriott along with your other options including future DVC contracts. Thank God for my DVC!!!

Best wishes,
David

 

[JBx3]

I've noticed quite a few Marriott Hilton Head owners over on Tug also own at Waterside by Spinnaker and at some other nice properties on Hilton Head. It might not hurt to investigate other brands besides Marriott.

Thank you, I will check these out!

 

[JimC]

Won't happen. Wouldn't give it a second thought. For all of Disney's faults, they know better in this regard. The "Right of First Refusal" already guarantees a floor for purchases, which is something that Marriott does not have.

Marriott does have ROFR for all but about a dozen of its resorts.

But back to DVC. I believe a robust resale market is beneficial to DVC.

 

[JBx3]

-------------
Without exaggeration, I would estimate that a solid 75% to 80% of Marriott owners are extremely unhappy and disallusioned with Marriott since the new program was introduced on June 20th.

Just yesterday, a TUGGER opened a new post requesting a new poll be starting to compare Marriott owners satisfactioon level since the release of the new system. Believe it or not, this thread was immediately CLOSED! Marriott has a huge public relations disaster on their hands at the moment as the result of their owner's anger, confusion and frustration - I'm sure that last thing Marriott wants right now is a poll which clearly reflect's this feeling of betrayal by so many owners.

Marriott adandoned it's customer base when the stopped exercising ROFR (in conjuction with their new strategy) and the value of Marriott timeshares has plumetted as a result - they're worth a fraction of their original cost on e-bay right now. Of course Marriott's lawyer's covered all their bases - You can't buy a Marriott resale and then convert it to points after June 20th because Marriott has forbidden that also, that's why the resale value of Marriott timeshares is practically worthless the moment you purchase it now. And if you ask what their new policy is regarding resale of purchases in the new points program, their answer is "we haven't come up with a policy or decision regarding future resales yet." And they're expecting you to spend thousands of dollars in their new program with that kind of arrogance toward their customers needs???? I'm sure it's hard to believe but that's exactly their policy at the moment. Someone PLEASE correct me if I'm wrong - I'd greatly prefer to be wrong on any other these very upsetting issues.

Yes, I'm the first to admit that the new program provides some added flexibilty for customers that have at least 6,500 points to qualify as a Premier member entitled to the 13 month booking window advantage. But are you prepared to spend approximately $65,000 to purchase 6,500 points??? And keep in mind that Marriott's new program provides them with complete control, so they could easily raise the Premier level as much as they want as often as they want forcing you to continuously pruchase more points in order to maintain your 13 month priority.

I'm also looking forward to Dean's response because I also consider him to be an expereienced and trusted mentor - but I doubt very much that even the very logical, emotionally nuetral and methodical Dean can contest that the vast majority of current Marriott owners are far from happy. If they disregarded the vast majority of their customer base of 400,000 existing owners once, what's stopping them from eventually screwing the new points owners also - especially since the new deck is completely stacked in their favor?

Marriott built it success based on customer satisfaction and reputation, but it was completely replaced by greed with the introduction of the new program. Like the thousands of Marriott customer's you referenced, I was a VERY happy and satisfied Marriott owner - but that all changed completely on June 20th. Yes, I'm still very emotionally upset 2 weeks after the initial shock and I haven't been able to come to terms with my anger yet - but unfortunately I'm surrounded by thousands of Marriott owners that feel the exact same way! Also keep in mind this is just my opinion, so please continue to investigate Marriott along with your other options including future DVC contracts. Thank God for my DVC!!!

Best wishes,
David

David, you asked to be corrected if you were wrong, I wish I could but you are darn accurate on this. I have tried to become a MCV customer as well as DVC but for sure my timing is off.

going to check out Littlestar referal at Spinnaker, if lots of Marriott owners have this location as well, can't be too bad!

Based on you mentioning customer satisfaction poll being closed, let me rephrase my earlier comment.

I thought there were 1,000's of happy MVC owners. Very unfortunate that current members are more than just disgruntled at this time. Very sorry to hear those things when all MVC has is their long time loyal customer.

Through all of this I have learned that at least Disney is not looking to harm their DVC members. That is why I keep getting pulled pack to adding on to DVC.

 

[JBx3]

Marriott does have ROFR for all but about a dozen of its resorts.

But back to DVC. I believe a robust resale market is beneficial to DVC.

JimC, I sure agree on that, they have to many other menus that members can spend and generate addi'l Disney income. I do not thing they mind a big resale market at all, either way it gets you eventual to all their other avenues. Many other vacation clubs only have their lodging and resort to offer!

 

[WelcomeHome]

David, you asked to be corrected if you were wrong, I wish I could but you are darn accurate on this. I have tried to become a MCV customer as well as DVC but for sure my timing is off.

going to check out Littlestar referal at Spinnaker, if lots of Marriott owners have this location as well, can't be too bad!

Based on you mentioning customer satisfaction poll being closed, let me rephrase my earlier comment.

I thought there were 1,000's of happy MVC owners. Very unfortunate that current members are more than just disgruntled at this time. Very sorry to hear those things when all MVC has is their long time loyal customer.

Through all of this I have learned that at least Disney is not looking to harm their DVC members. That is why I keep getting pulled pack to adding on to DVC.

Yes, don't be a bit discouraged because your first DVC attempt didn't work. I had a similiar situation when I went to purchase BWV - I simply tried again and the seller was completely fair and reasonable the second time around. So while I sympathise with your initial disappoint, I KNOW you can do this - thousands already have!!!

DVC has been nothing but absolute joy to my family since 2004. I'm sending you my best wishes for success (and what the hell - pixie dust too) and I hope I have the honor of being one of the first people to congratulate you with a spectacular "WELCOME HOME!"

Best wishes,
David

 

[Dean]

It did take a while for me to not only learn about MVC which is new to me but also the facts as you mentioned, seemed like I was working to hard for it to happen, however, I think it was my timing of their point instsallment. I started researching in May and actually visited Grande Ocean June 19, I think one day before the new system release. Really was not offered much assistance on their end in fact gathering. Supposedly, they could not discuss the new system, yet it made no sense for me to try and learn the old system at that point.

I did follow a bunch on tugg and really it was the only place I felt I could learn MVC.
I really got hung up on if buying resale, there was no point conversion offered and the only way to go points was if previous owner of resale converted. I allowed to many if's and but's to enter the picture.

I stuck it out with DVC on a resale offered but just learned, the owner countered and for me countered to high so believe it or not the door is back open.

I know there are 1,000's of happy Marriott owners.

Dean, read many of your threads as well as sure know how experienced and respected you are on the boards. With the door open again and knowing what you know about how much I know about MVC, would you look again into it or stay in a comfort zone with another DVC resale? THanks

IMO now is a bad time to be looking at Marriott if the points interest you but a GREAT time to look for a week to use outside the points. I'd look for a great week that I could use and trade through II that will get you a good points ratio later IF they offer the option to you at a reasonable price. I suspect you'll have options later but likely at a higher cost that those who already owned. Bluegreen likewise has made it far more expensive lately to be a VIP owner and Wyndham went that route years ago.

You're going to see quite a number of unhappy people both here and on TUG right now. For the most part it's because they either didn't understand what they were buying, assumed that changes would never happen adverse to them and/or because they can only see their personal situation rather than the big picture. I think David far overestimates the number of unhappy owners for Marriott right now for 2 reasons. Those that are happy or neutral on TUG are inclined not to post and TUGGERS (like DISER's) are not the typical owner. Still, it suffices to say many are concerned and unhappy and I don't think anyone is truly thrilled with the new program overall. It will work out well for me given my situation but not for many. You'll have to sort this out for yourself both factually and emotionally.

I do think there is a real chance once Marriott gets their feet under them on their new program for Marriott to join up with BVTC. Give it 2-3 years min, could be win/win for both groups if it were to happen.

 

[JBx3]

Thanks Dean, I am looking for HHI & Platinum and would be happy with a resale with the "old" MVC set up.


As far as advance booking here is my only personal draw back I need to get past.
The only thought I need to get past is if they treat their week to week customer the same as the "new" points customer? We enjoyed Grande Ocean walk around, also Surfwatch, and still have interest in Disneyy HHI add on.

 

[Dean]

Thanks Dean, I am looking for HHI & Platinum and would be happy with a resale with the "old" MVC set up.


As far as advance booking here is my only personal draw back I need to get past.
The only thought I need to get past is if they treat their week to week customer the same as the "new" points customer? We enjoyed Grande Ocean walk around, also Surfwatch, and still have interest in Disneyy HHI add on.

No one knows how this will all sort out. One thing I'd say about a Platinum HH is that it can be tough to reserve some weeks if you own a single week. If you are set on high demand weeks for a specific week or start day, you may need 2 weeks to use the 13 month option.