VAtink
DIS Veteran
- Joined
- May 5, 2013
- Messages
- 3,695
Me too! Although my wallet is probably happy they haven't put the kiosks in all the hotels.I wish more resorts would have the kiosks where you can order the art like the Riviera does. I think maybe the new Poly tower does? So hopefully they'll roll that out more broadly. How do you typically register your room requests? Do you do it when booking or use another method(s)? The other woman checking in sounds like a piece of work. If I were the CM I'd have said, "oopsie, the water view upgrade isn't available." I was at guest services at MK recently prior to the start of a MNSSHP and the guy next to me was just berating the CM and was incredulous that the party could have been sold out. He was shouting, you mean to tell me everyone booked their tickets in advance??? I'm laughing (on the inside) and thinking... YUP. Zero excuse for being rude to cast members but I do feel bad for people who visit with no research or planning and somehow genuinely didn't know it was required.

We usually call with our requests these days. We used to just do it via the app, but they got rid of options at the YC a while back, so now we just call.
I know, that other woman checking in was such a grump! I can't imagine acting that way after hearing I got a free upgrade! I feel so bad for the CMs that have to deal with people like that. And wow, I can't believe that guy at the MK! I get being frustrated, but that is no excuse to take it out on the CM.