Jeri, thats too bad about the room! That's so fusterating and it really takes away from enjoying your vacation. It's so hard to see everything when you are there and you count the days till being at Disney. We had a horrible time with the buses our last trip at CSR and they didn't seem to care at all!!!! Finally we got fastpasses but that really still doesn't help with all the time you lose. It seems like they don't reaally step up to plate anymore with a good perk like a credit to your room account or something like they have done in the past. Ok!, Trails End looks yummy! We have never been! Do you remember how much the buffet costs? Is it reasonable compared to some? My kids eat like birds and buufets usually are a waste of money for us, or I should say for them

Also is there a boat from the Contemporary or did you have to go to MK for the boat? Glad to see you posted! Love reading your reviews...keep them coming!,,

Alicia
Exactly. You plan and you plan and you plan and when something like that throws you off you get even more frustrated than you should.
Trail's End is my favorite! The cost is very reasonable, especially for WDW. The cost was around $25 for adults for dinner. Not sure about the kid's price. There was a boat at the Contemporary and went right to Fort Wilderness. It made it easy, but we just missed a boat and it took forever. Sorry I've been slacking on my reviews! I am going to try and finish them up tonight.
I'm sorry you had such a bad experience with your room. I see exactly where you are coming from with customer service expectations. I'm glad you wrote an email to Disney.
I'm glad you had a good experience at dinner and Wishes to balance it out a little. That mac & cheese at Trails End looks awesome.
Wishes most definitely turned my mood around! I mean, how could it not.
The mac and cheese is so good! It's one of my favorite parts. When you eat mac and cheese out at a restaurant it never tastes right. It always has the mass produced flavor to it. This however is just like a great homemade version.
What a horrible experience at BLT, and so very un-disney. Though it sounds like you handled it much better than most would have. Dis disney respond to your email? Would be interested to know what they said about such a total lapse in customer service.
Love your selfie, but I think you should have been pointing a particular finger at BLT ; )
At least the meal was great. Gotta get over there one of these days, you make it look oh so good
They did send a nice response. All I wanted was to make them aware to ensure people know how to better handle this issue in the future and they seemed to really understand my concern. They might not care at all, but the simple task of writing an email and receiving a non-smug reply made me feel better.

I was feeling that way about them at the time I took that selfie, that's for sure!
Trail's End is awesome! I really hope you get to check it out on a future trip!
Oh man....I spent collectively about 9 hours on our 10 day vacation dealing with our
DDP nightmare. I too, work in customer service and know that you catch more flies with honey. But after the 20th time they assured me our DDP would work and it didn't, I just about lost my damn mind. You can only be nice for so long.
I remember telling them "Our family is DVC. We bought the meal plan, we have the park hoppers...we drank the kool-aid. We've done everything you have told us to do! Now fix this please!!!!!"
It seems crazy to get worked up over something like that when you're on this amazing vacation. But when you're actually THERE it puts this dark cloud over your vacation. I'm sorry you had to deal with that.
I hear ya! I am very understanding at the start of a situation like that, but once it goes on for too long it pushes your buttons. Sorry to hear you had such a frustrating experience as well. I think everyone who goes to Disney has such a higher expectation for quality and when it is not met, it can really throw you into a downward spiral. I try to remind myself of that, but it's not always easy to keep a level head in stressful situations.
Wow that was not fun with your room. I have never had that bad of service at Disney. Only problem we had with our room on or last trip was the hair dryer sounded like it was gonna blow up but they came and fixed that right away. I wouldn't have waited in the lobby until they fixed it either tho. That was really not a good situation to be in glad it got fixed.
It was definitely the worst service I have ever had in WDW. It's so strange too because I think that similar situation will arise more and more as the batteries wear down in the door scanners. They definitely need to be better equipped to handle that issue in the future. And now if it ever happens again I know exactly what to tell them is wrong when I go to the front desk. Silver lining I guess.
JERI!!! SO glad you came back! Oh man now I so want Via Napoli again. And I will NOT leave Disney again without trying a cupcake from Starring Rolls.
I was sad to learn that LTT is closed while we will be there because that is one I really wanted to do this past trip and we ended up canceling it.
Sorry about the room drama - that would annoy me for sure. Definitely a convenient location but you would think they would be a bit more professional than that.
I hope your job, although crazy is going well!
It's always good to be back on the boards! I am determined to finish up this DR tonight!
Via Napoli is just too good. I can't wait to eat there again. A cupcake from Starring Rolls is a must! Too bad about LTT. If they ever have a refurb going on for WPE or Ghirardelli on a future trip I would probably have to stage a protest!
The room experience was definitely frustrating. I was loving BLT so much after our 2013 trip, but this whole debacle really soured me on it.
The job is awesome! Thanks for asking. Very very rewarding and they give me lots of vacation time for Disney.

In fact, I will be back March 7-10. No park tickets, but at least I can take advantage of the resorts and DTD! I can hardly wait!
That's such a shame about BLT! On a positive note the trails end dinner looks absolutely amazing!!!
It was definitely awesome! Even after a bad experience in WDW, there is always a magical one waiting around the corner. I need to catch up on your DR! It looks like you had a fun trip with your little one.
F&W sounds perfect. I think that's one of my favorite times of year!!! I can't wait to hear what you decide.

I'm actually sad for you that you went through that @ BLT. So not cool by Disney standards.
There has now been talk of an April trip since it seems Rob might have a week long break from school. And I will be there from March 7-10 with my mom and grandfather. No park plans (yet) but I am already booking some meals at resorts. We will be at the Wyndham Bonnet Creek, so at least I will still be surrounded by the magic. It might even be nice to have a short trip with no park time. Just relax and go see some movies at AMC. I will definitely be posting some pics after the trip!
I just started reading along because I'm trying to get some new dining ideas for our August trip.
Thank you for the review of Trail's End in particular. We have never been, but this year we are staying at the Wilderness Lodge for the first time, so I thought I might give this one a try on our first night. All of the food looks like something my husband and my kids will eat, no small feat there, so I think this is definitely going on the list.
I would Love, Love, Love to do the Grand Floridian tea, but no on in my family would be willing to go for that. Unless I can ditch husband and son and convince my 14 year old daughter that she just can eat the cake like stuff if she wants to?
So sorry for your awful experience at BLT. We had some magic band issues on our last trip and trying to sort those out, having to constantly go back and forth to do so, is beyond aggravating.
I hope you do give Trail's End a try! It is delicious and it's in a great location for you.
Afternoon tea was probably my favorite thing from the whole trip. Rob's too. That is the number one thing we are looking forward to doing again on our next trip. You should definitely try to convince your daughter to have a nice girl's day out with you.
Following!

I'm so sorry to hear about the rude CMs.
Thanks for joining in! Rudeness is definitely not magical in WDW, but at least you always encounter plenty of other awesome people throughout the trip. I always try not to let a few ruin the experience.
Trails End buffet looks really good. I showed the pics to DS and he wants to eat there. For our upcoming trip, I want to try a lot of new things. Tomorrow is my ADR day so I will definitely book Trails End.
Nice! ADR day is always exciting. I hope you enjoy it!



Writing these reports always make me hungry. I wanted to have it all again!
FINALLY got back on here and got myself caught up. I'm loving your report so far, it took me a while to build up the courage to get on here after having to cancel my trip but I'm happy to be re-connecting with all my disboard favs.
Hey! I am so glad you are back! I am sure that has to be so hard to come on here after canceling your trip, but I am definitely glad that you did.
