Just emailed customer relations

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3daughters

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I just emailed customer relations regarding the stomach virus that is overtaking the park. I've spoken to a couple of people regarding this along with the recent post on the boards, apparently it's starting to get out of control.

My advice to all of you is to contact customer relations and ask how they are planning to eradicate this - Are they going out of there way to sanitize, etc?

I know my college shut down for this!

If they don't do something and this is ignored this can go on for months and months.

Please help and give them a nudge! The email is:

'wdw.guest.communications@disneyworld.com'

Thanks!
 
I just sent an e-mail myself, thanks for the address. We are leaving in 33 days for my DD's 5th birthday and OMG if one of got sick while we are there. I really hope they can get this thing under control or we will wear those hospital gloves while there and change them every so often!! We would look really dumb but at least the germs would be on there and not on our hands.
 
oh my goodness.. I haven't heard anything about this.. can you tell me more what is going on?
 
The best way to prevent this virus is by washing hands. Disney can only do so much. Look how many people touch the finger scanners, the ropes, rails, handles, doors, etc. Just stand in the bathroom sometime and see how many guest don't wash their hands after they go. Until guests take more responsibility for their own handwashing, I don't see things changing much. Because even if Disney takes extra steps in cleaning, all it takes is that one guest carrying the virus to touch something.
 
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I was there over the Thanksgiving holidays. 2 days of my vacation were spent exercising-running between the bathroom and the bed-not fun. Bring whatever meds you need for vomiting and diarhhea.
I had read of the bug 2 or 3 weeks before we left and it had been around before that It's pretty bad if the bug is still going strong.
 
does anyone know if there is something tht can be used on babys hands to fight germs...i plan to have my boys carry a small bottle of germ x in there pockets and use it alot...but what about dd 1 ?
 
Outside of closing the park, how would you expect them to "eradicate" a virus? What do you mean "out of their way" to sanitize?? Would you be willing to pay for the extra man hours it's going to take for these efforts?

If you're afraid of the virus, then maybe you should stay at home? I don't want them tempted to close the parks because a group of people are whining. This virus isn't Disney's fault nor is it their responsibility.









3daughters said:
I just emailed customer relations regarding the stomach virus that is overtaking the park. I've spoken to a couple of people regarding this along with the recent post on the boards, apparently it's starting to get out of control.

My advice to all of you is to contact customer relations and ask how they are planning to eradicate this - Are they going out of there way to sanitize, etc?

I know my college shut down for this!

If they don't do something and this is ignored this can go on for months and months.

Please help and give them a nudge! The email is:

'wdw.guest.communications@disneyworld.com'

Thanks!
 
To be fair, cruise ships do "close the park" whenever they're subject to such a virus. Luckily, for theme parks, not much more than the normal course of park cleaning is sufficient to irradicate a virus (at least as compared to the close quarters of a cruise ship).

To the extent that there actually is a virus (since as the next poster points out, there seems to be a lack of corroberated information about this situation) I suspect that rather than the park itself spreading the virus, guests and workers are spreading the virus. No matter how much you clean some thing, if an infected person comes by, they can readily reinfect that thing. What needs to happen to irradicate this virus is guests deciding to stay in their rooms and lose a day of play if they're coming down with something, and workers deciding to stay home and lose a day of pay if they're sick. Neither of those two things are terribly likely, since they represent sacrifices that many people in those circumstances are unwilling to make.
 
Would someone be willling to post some more factual info about this, or at least link me to some threads? We're leaving on Saturday and I'd like to understand what you're upset about....I've been on the boards a lot lately and this is the first I've heard of it.
 
I just wanted to let you all know that myself and my family just got back from our trip (11/27-12/2) and none of us got sick. It was me, Dh, MIL, dd 5,dd4,dd1.....we all started taking Airborne a few days before our trip and i carried hand sanitizer with us. We just made sure everyone washed their hands periodically throughout the day and especially before eating anything. For the baby i did use a tiny bit of hand sanitizer and made sure i had extra wipes to clean off the hands.
We didn't do anything that we normally don't do on a daily basis..except maybe for the airborne..this time of year is bad for viruses and colds...and at a theme park there are a lot of people touching everything..and a lot dont wash hands....
Just be careful and be smart..hopefully no one else gets sick!!!!
 
3daughters said:
I just emailed customer relations regarding the stomach virus that is overtaking the park. I've spoken to a couple of people regarding this along with the recent post on the boards, apparently it's starting to get out of control.

My advice to all of you is to contact customer relations and ask how they are planning to eradicate this - Are they going out of there way to sanitize, etc?
I totally understand your concern. No one wants to be sick. However, and I say this with respect and not with anger or sarcasm, I think you're overreacting.

I posted the following a couple weeks ago. It's long, but I think it's also informative, and may address your concerns:

Getting sick a few days after leaving for vacation ANYWHERE is very common, so common that doctors have nicknames for it, usually travelers' illness. Some of it has to do with the fatigue and stress associated with travel -- you know, the more fatigued and stressed you are, the more susceptible you are to getting sick.

But most of it is due to exposure to "foreign" germs. Foreign to you. Every community has its own breeds of bacteria and viruses, maybe only slightly different from germs in other parts of the country, but different enough so that people who live there have developed an immunity to them while people who are rarely exposed to them get sick more easily than they do at home.

You know the old saw about "Don't drink the water in Mexico," right? [I'm talking the nation, not the attraction in World Showcase!] Well, the people living in Mexico aren't sick all the time, because they have developed an immunity to whatever water-borne "bug" causes "Montezuma's Revenge."

So if you don't live in Central Florida, your immune system doesn't recognize the cold viruses and stomach bugs that live in Central Florida, and if your immune system doesn't know how to fight it, you get sick. But at home, it's likely that your immune system successfully fights off many of the cold and stomach bugs that live in your area, and you don't even know it.

Add into all of this the fact that the Orlando area is a HUGE vacation destination, so we as travelers not only have to deal with the native Central Florida germs, but also all the germs brought there from all over the country and other parts of the world by our fellow travelers.

It's MUCH easier to get sick after exposure to new "bugs," after exposure to germs that your immune system doesn't recognize and doesn't know how to fight.

My wife is a pediatrician. She spent her entire life, through medical school, in the city of Philadelphia. Being exposed to sick kids during medical school didn't increase her getting sick because she'd spent her whole life being exposed to Philadelphia's "bugs." And then we moved to the Cleveland area for her residency, 500 miles away. She picked up her first "bug" about a week or so after we moved, and I followed close behind. During our first year there, these two healthy people in their late 20's who almost never got sick were sick an awful lot. After our first full year in Cleveland, after we were exposed to all of the seasonal bugs, we went back to being our normal healthy selves, as our immune systems learned how to recognize and fight the bugs there. Then we moved to Atlantic City and went through that lovely cycle all over again ....
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It is their responsibility to take extra steps! This is company that grosses t billions every year with their top execs earning millions and then receiving many millions more in bonuses every year. Yes they can afford the extra man hours without a thought. My DH has worked in big business all his life and can tell you there is a ton of extra money in this corporation, do they always want to spend it, no, but they absolutely can afford to and have contingency accounts that are quite significant. His CEO that is not in a super major corporation like Disney made an 11 million dollar bonus last year. In working in a hospital I can tell you there are many steps that can be taken. It's desire and effort!

If they put a large bottle of Purrell stationed at the buffet's and entrances to TS's and had a CM stand there and ask people to use it before they touch the common utensils, salt & pepper shakes, etc, it would help. If they were more diligent in wiping down tables and chairs with sanitizer. and made Purrell available to their cashiers, all food distributors, had extra cleaning and sanitizing in the bathrooms to clean up after everyone who is not wiping down the seat or floor when they vomit or what have you, they could definetly curb the amount of cross contamination. Also, if they would sanitize the bedspreads and be a bit more diligent in the cleaning of rooms, etc. Wipe down railings and such this all would help.

If they notified people there was a problem and urged them to bring or use hand sanitizer this would also help.

If there is a will there is a way. It may not completely eradicate the problem but it would bring it down to a more manageable level, instead of epidemic proportions. Will it cost them money, absolutely, but they can afford it without passing the costs on to you. This is the purpose of contingency accounts.

I'm not trying to overreact. I understand how germs work I'm in the medical profession! I understand new exposure to germs and all, but these types of viruses can get out of control very quickly and there are steps they can take to help. Park cleanliness has gone down since they first opened, they need to step up to the plate to bring it back to it's glory days. Maybe some of you don't remember the times when at peak the bathrooms were still spotless. I do - it was the one thing I was amazed with when I first went to Disney World many years ago!
 
tink-
thanks, I guess I meant a link to a report that someone said they got sick or what was going on down there. Yeah, the rotav, kids in my daycare tend to bring it here all times of the year. I guess from the initial post I was thinking there was a huge outbreak of it or something.

We'll do what we always do, lots of soap & work, vigorous hand washing & don't touch anything (rails or handles) unless we have to, keep reminding my DS to keep his hands away from his face.

Thanks for the reminder though and I'll be packing the Lysol to at least do the villa when we get there!
 
3daughters said:
It is their responsibility to take extra steps!
Absolutely, and they do. That's the point.

Yes they can afford the extra man hours without a thought.
This is the "Myth of the Deep Pockets" -- that because a company is large or a person is affluent that they can and should spend more money than is reasonable under the circumstances. It's a myth because no one should ever spend more than is reasonable -- and reasonable is based on society's expectations, not any individual person's. Recognize that anything extra they do enhances the value they deliver to use, and that will commensurately increase the prices they charge us. If what you're suggesting won't enhance the value they deliver to use, they won't and shouldn't do it.
 
3daughters, can you link us to more info about these 'epidemic proportions'? I've been looking at several other discussion forums (and the Orlando Sentinel) and no-one else (that I've found so far) is talking about it.

I'm not doubting your sincerity or the fact there is likely to be a bug going around, I'm just curious about the comment stating it's reached epidemic proportions. Do you have a link supporting that?

People get scared when they think their family is destined to be ill throughout their vacation, so the more info we have on what's going on, the better. But just one post (that has now spun off 3 more posts) isn't likely to give us the full story. Since I have to go into the parks today, I'd also like to hear more about this epidemic so I know what to expect.

Can you provide a link or more info on your sources?
 
Ariel8676 said:
I just wanted to let you all know that myself and my family just got back from our trip (11/27-12/2) and none of us got sick. It was me, Dh, MIL, dd 5,dd4,dd1.....we all started taking Airborne a few days before our trip and i carried hand sanitizer with us. We just made sure everyone washed their hands periodically throughout the day and especially before eating anything. For the baby i did use a tiny bit of hand sanitizer and made sure i had extra wipes to clean off the hands.
We didn't do anything that we normally don't do on a daily basis..except maybe for the airborne..this time of year is bad for viruses and colds...and at a theme park there are a lot of people touching everything..and a lot dont wash hands....
Just be careful and be smart..hopefully no one else gets sick!!!!
I could have the post I quoted above, except that we got back from WDW a couple weeks ago, our kids are 6 and 4, and we don't use products like Airborne. We just lived our lives at WDW the same way we live our lives at home -- normal handwashing, etc.

Bicker had a good point. Even if Disney closed down all of the parks and all of the resorts and scrubbed them down so perfectly that you could eat maple walnut ice cream off the floor of the men's room near the front of MK, guests would STILL get sick from time-to-time. PEOPLE are the vector for viruses. Disney can't do a medical exam of each person entering their parks and resorts and deny admission to someone who is feeling under the weather. Even if that were possible (and of course it's not), MANY viruses are contagious BEFORE the host person experiences any symptoms. By the time they are feeling sick, they are no longer highly contagious, in many instances.

Most "bugs" (bacteria and viruses) that cause digestive system problems live for a while on surfaces, such as railings, ride vehicles, counter tops, finger scan pads, door knobs, etc. Normal hand-washing should prevent most illnesses, unless you have a child who licks surfaces. Another important behavioral component to staying healthy is being very careful what you do with your hands AFTER you wash your hands. Avoid touching your eyes, nose and mouth as much as possible. For example, if I'm in a work or social setting where I'm shaking hands a lot, I try to be conscious to NOT use my right hand for anything else other than shaking hands. If I need to rub my eye or nose, I try my best to remember to do it with my left hand, which has not had direct contact with other people's hands.

The possibility of food poisoning (where the vector is food, not other people) is extremely low. Disney uses a network of centralized kitchens. So if there were problems with hamburgers, for example, you'd have literally thousands of people sick with the same symptoms at the same time, because they'd all have been in contact with the same tainted food at the same time. There have not been thousands of people suddenly sickened at WDW recently. It would be HUGE news if that were the case.

Remember the spinach scare from a few months ago? It was all across the news for weeks. Know how many people became ill as a result of that? About 200. That's right, TWO HUNDRED. Two hundred people got sick from the same thing (only slightly more than half required hospitalization) and it made huge national news. Further proof that there is no terrible outbreak of anything at WDW, it's just that YOU noticed a few other people who were sick, and as I said in an earlier post, getting sick while traveling is MUCH more common than getting sick while at home.
 
The "flu" is a bit more prevelant here in FL over the past few weeks than some other parts of the country

This is from the CDC website. The second week in Nov we were in the widespread category.
Influenza Activity as Assessed by State and Territorial Epidemiologists*:

Influenza Activity as Assessed by State and Territorial Epidemiologists*: During week 47, the following influenza activity was reported:

• Widespread activity was reported by Alabama.
• Regional activity was reported by three states (Florida, Georgia, and Mississippi).
• Local activity was reported by four states (Hawaii, Louisiana, Massachusetts, South Carolina).
• Sporadic activity was reported by the District of Columbia, New York City, and 24 states (Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Idaho, Illinois, Indiana, Iowa, Kentucky, Maryland, Michigan, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, and Wyoming).
• No influenza activity was reported by 18 states.

 
MY DH had a large group of people from his company (over 1K) that went down for a conference outside of Disney, and many ofl their families went. Every one of them he said came back with a nightmare story of how people were puking all over and many of them had asked the CM's about it. They were told by CM's that it was really bad and getting out of control, that it was getting gross cause they kept watching people puke all over.

Also, my DH was told they weren't cleaning it up when someone lost it in the middle of the park or on the bathroom floor. They would maybe come along and throw something over it after it was walked through and had been there awhile.

Also, a coworker said she was on the Disney Cruise and they were told to be cautious since it was going around the park and they didn't want them to bring it back to the ship. She too said it was gross, she said she never saw so much puke and we work together in a hospital!

Sorry I don't have any link. Rotovirus can spread like wildfire. My point in my post was do a little due diligence and you will get results. Disney has emergency funds set aside for just about any type of emergency/disaster/etc. and then they can write it off on their taxes in the end. It won't cause us to pay more and yes, we will value from it.

To those of you who want to email disney to up the cleaning fine, for those who don't that's fine too. Now let's end this discussion!

A P.S. to the post above mine... 11 people died from eating the spinach, that's why it made such big news.
 
3daughters said:
MY DH had a large group of people from his company (over 1K) that went down for a conference outside of Disney, and many ofl their families went. Every one of them he said came back with a nightmare story of how people were puking all over and many of them had asked the CM's about it. They were told by CM's that it was really bad and getting out of control, that it was getting gross cause they kept watching people puke all over.

Also, my DH was told they weren't cleaning it up when someone lost it in the middle of the park or on the bathroom floor. They would maybe come along and throw something over it after it was walked through and had been there awhile.

Also, a coworker said she was on the Disney Cruise and they were told to be cautious since it was going around the park and they didn't want them to bring it back to the ship. She too said it was gross, she said she never saw so much puke and we work together in a hospital!

Sorry I don't have any link.
So like all urban legends, this one is the result of "I know someone who knows someone who said ...."

Urban myths, urban legends never have any first-hand accounts of facts, they're always second- or third-generation stories about what others have experienced.

Spreading urban legends is irresponsible, even if it is done with the best of intentions.
 
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