Mackenzie Click-Mickelson
Chugging along the path of life
- Joined
- Oct 23, 2015
- Messages
- 29,858
I agree not liking the color of a couch especially for how long they had it is not a reasonable reason for a return. That's just one's personal tastes changing and doesn't have to do with the product itself.
Costco wants people to be satisfied with their products. That said it's similar to how Amazon will say free returns for any reason on the qualifying products. On the other hand maybe Costco should (and perhaps already does) track internally the reasons for returns for each household. Amazon reserves the right to cancel your membership if they feel you are abusing their system, Costco could do the same. I mean they added the functionality to see your in-store purchase history on your account so even you can see what your history is like.
I do frequent enough returns at Costco but it's clothing which is understandable due to no fitting rooms. I've also gotten money back when the item reduced in price within 30 days of purchasing but I actually didn't even think to do that for like the first 8 years of my membership so they probably bank on enough people not taking them up on that part of their membership.
Costco wants people to be satisfied with their products. That said it's similar to how Amazon will say free returns for any reason on the qualifying products. On the other hand maybe Costco should (and perhaps already does) track internally the reasons for returns for each household. Amazon reserves the right to cancel your membership if they feel you are abusing their system, Costco could do the same. I mean they added the functionality to see your in-store purchase history on your account so even you can see what your history is like.
I do frequent enough returns at Costco but it's clothing which is understandable due to no fitting rooms. I've also gotten money back when the item reduced in price within 30 days of purchasing but I actually didn't even think to do that for like the first 8 years of my membership so they probably bank on enough people not taking them up on that part of their membership.