Just back-- very disappointed

Undoubtedly, Hawaii is a great vacation. DH and I cruised with Dd who was 3 at the time last Sept and on the cruise, really enjoyed ourselves and said we'd come back, but would wait a year or so and go back to Kauai. However, we were Hurrican Jeanne cruisers and got the 50% off discount and were so impressed with how Disney handled everything, we are looking forward to returning. We could not make it down the night before embarkation day and I was nervous abt Palo so booked the REAS package so that I was ensured some Spa and Palo time. (I have strong negative opinions abt the hard sell in the spa, but that's another story). Also, St. Thomas was a breeze, but I wonder if that is b/c we booked an early excursion through Disney and they marched us out tout suite. We left DD in O's Club all day and she did fine. Loved her counselors. We never left her there much at night b/c frankly, after early dinner and perhaps a walk around the boat or standing in line for photos or autographs, we were tired too. (She gets up early and we just join her.) I don't know where the week went! I felt like I was so busy I didn't get the down time I was craving -- but it seemed that between Matinee shows (ncessary at our child's age), photo ops, swimming, etc. our days were full, full, full. I'm sorry abt your experience. $5K is a lot of money. I like the DCL b/c it seems like low-impact Disney. Hope you have a great time in Hawaii on your next trip. Love that place, too!!!!
 
I'm sorry to hear you were so disappointed. This will be our first cruise as a family and I've been reading everything I can about it here on the Board. We can't wait! Even though we're planning for this and that, I still have it in the back of my mind that anything can go wrong, and to be prepared.

My kids are 14 months apart. I had no one to help me, and babisitting was maybe once every few months. When we thought about vacationing when they were very young, we immediately nixed the idea. If I'm dragging around a baby bag in Disney with the double stroller, formula, diapers, etc. just like I am at home, is it really a vacation? Not to me, it wasn't. I felt I would have wasted my money. So we waited until the kids were old enough to understand what was going on. They were 4 & 5 on our first Disney trip as a family (pre-school & kindergarten). They were at that age where they weren't afraid of costumed characters and were tall enough to ride the attractions. Meal time was also great, because the kids were old enough to carry on a conversation and they also kept a "diary" of their day. They were old enough, but they were also still young enough to experience "The Magic".

It's a shame you spent all that money hoping to get away from it all and it backfiring on you, but maybe it will be a lesson to some other family with young children. Sometimes it's better to sacrifice a few years and wait until they're old enough to walk and talk and be diaperless before spend thousands on a vacation. This way it is enjoyable to everyone in the family.

Again, sorry for your disappointment :sad2:
 
Due to the fact that you go to St. Maarten before St. Thomas and that is a non US territory, everyone has to check in with customs before they will allow anyone to leave the ship. Tendering can add to the rush in the morning if you have booked an excursion because you have to wait for everyone to check in. It went very smoothly for us on our cruise. We went up to Topsiders for breakfast after checking in, took the kids to the cabin to get dressed, we took them to the theater sleeping in their PJs at 7, and then got in the tender line.
 
Can you explain more about what the issue was with Oceaneer's Club? Was it just that your child did not want to participate in the planned activities and walked away to do something else?
 

I am sorry to here about you not getting into Flounders? I was told when we went last year that we could only sign up for 3 times due to they are suppose to take the number of kids for each cruise that would be normally be in Flounders and then put the 1st set amount of spots(or times) so that if everyone signed up the first day then everyone would at least have three times in Flounders. ( Ours was a 3 night so I don't know what it would be for a 4 or 7 night)
I thought DCL was good at (the ratio of each age groups per cruise) that because last spring two families we know couldn't go certain dates because the child ratio was over for those dates but they could go if they would only be adults going.
We had good luck I guess with the kids club. Although ours weren't in there for more then two hours really- more me because of wanting to spend time with them. LOL
But I did meet a couple who had problems keeping there little boy in the kids club they said that DCM had to call them because they could not to have all the attention on one child while all the other kids waited on them to handel one child for most of the hour. But guess it depends on the child and the DCMS. The couple said that they understood and were not upset and wanted to try again maybe when he would be a little older. He was about 4 and I think sometimes (when little ones who are under 5 years old )we forget that being away from parents can be hard on them.
Anyway I just thought you should know that I think that was not right at all about Flounders and that maybe with your older one, please try again when he is alittle older and maybe it will be better. (sorry if I miss spelled anything- I wrote this pretty quick LOL)
 
I'm sure I'll get flamed for this, but I will give my opinion anyway:

If you know your child is extremely hyperactive I would not think that being confined to a ship would be a good choice. Granted, you'd never cruised before, so now you know. I can truly understand your frustration of needing him to burn off some energy, but if my cabin happened to be one that you let your kid run back and forth in front of I'd be pretty upset.

As far as the kids clubs, I applaud them for calling you to pick up your child - perhaps he truly was too much for them to handle, and honestly, if there is one child disrupting or not engaging with the group, the group should not have to suffer. I have a well-behaved child who is looking forward to the club experience - but again, I'd be upset if she were not able to enjoy her experience because of another child needing constant attention (discipline) - I'm not saying that's what your son required, I'm just speaking generally. I would expect the kids' club employees to take that kind of action when necessary, and like I said in the beginning, I applaud it.
 
the children are not 1 & 2 years old
First, the cast: DH and me and DS1 (almost 4) and DS2 (4 months)

i'm sorry you didn't have as good of a time as you were expecting, but it was refreshing to hear another point of view ;)

i too have high expectations from reading all the wonderful reviews on the boards but reading your review has kind of grounded me....maybe i shouldn't expect so much and be pleasantly surprised if my expectations are surpassed :rolleyes:

:wave2:
 
We were also on the 4 day 2/6 Disney wonder. It was just my 4 year old granddaughter and myself. My husband was unable to go. She loved the club and constantly asked if it was time to go there. Dancing the do-si-do with Snow White, searching for Peter Rabbit with Alice, she had a wonderfull time. Deck 4 is an open deck with really comfortable lounge chairs and her and I sat there many times without a soul in sight. At the adult pool I never saw more than 4 couples around the pool deck. I have been on 7 cruises and have never had the luzury of a pool almost to myself. In this area is a large bar and a coffee shop. They have all types of coffee and great martinis, I had a few espresso martinis there myself, on one side you can go outside on deck and drink your coffee in huge wicker chairs, or stay inside and sit on comfy sofas and chairs. Chidren are not allowed on this part of the deck and it was heaven. Now if my granddaughter was not allowed in the club I am sure my experience would have been quite different. I would have missed the Super Bowl in Diversions, eating a hamburger and fries, without a soul around one evening at the Adult pool, my favorite dinner on the trip. Worring if she was falling off the balcony while I took a shower and going to the onboard shops without someone saying "Grandmom would you buy me this." Except for the Super Bowl I never left her there for more than an hour to hour and half, but without that down time I would say it would have not been as nice. So I can understand how this was not the greatest trip for you. When I returned my kids said they want to take her and there soon to be born baby and I was right in telling them to leave the baby with me and just take the 4 yr. old. I know they think I just want watch the baby but I will have them read your post. Please go again when your kids are older I know you will love it.
 
As for your complaints about the islands, it is not Disney's fault that the islands food is bad.

Ann-e-mator, I don't recall saying that our experience on St. Maartin was Disney's fault. I was simply giving a rundown of our experience, and that included some bad food on the island. You sound a little defensive... trust me, I'll die a Disney fan; I'll repeat again: I'm not bashing Disney. For that matter, the long wait to get off the ship at St. Thomas wasn't Disney's fault, either. Needing to pass immigration is a United States law, not Disney's decision; ditto with the tender boats-- we had to anchor instead of dock that day but that's not a decision that Disney made, just luck of the draw.

I dont understand how or why you were bored there was at least 5 different things going on at once ASIDE FROM going to the pool, the bar, playing ping pong or shuffle board, going to the movies, etc.

It's exactly because of comments like this one by Ann-e-mator that I was surprised to find that there indeed WEREN'T enough activities to keep us occupied. The pools were closed the majority of the time. Children aren't going to be too happy sitting in a bar, the movies just seemed to fall during nap time or dinner or after the kids went to sleep, we did play some ping pong, the ball courts were always full, etc. etc. YMMV, but our experience was disappointing.

That's not to say that I wasn't thrilled with certain activities. For example, it turned out that Dave Barry was on board promoting his new book Peter and the Star Catchers. I'm a HUGE Dave Barry fan, so this was so very cool. Even cooler, I had just borrowed that book from a friend for the cruise, so I'm going to return her book signed by the authors!! How totally cool is that! :teeth: I even got to hear him give a talk, which was awesome-- he's just as funny irl. I was wiping tears the whole time. :rotfl:

To clarify a little more about the kids clubs, my son didn't necessarily want to sit in a circle and listen to a story for 45 minutes to an hour. Or sit at a table and make a craft for a similar length of time. I understand where the posters are coming from who say that they can't alter the schedule for one child, but interestingly, the problem with our son playing was that the OTHER children wanted to play too and it caused a problem with story time. Hello? Aren't these children on vacation, too? I saw the layout of the club, and I saw how many children were in there at any given time. There is no apparent reason why they can't have an active activity and a quiet activity going on simultaneously. I have also worked in child care. When you're dealing with 3 and 4 year olds, flexibility is key. Children at this age don't typically have the attention span to sit and do one activity for an hour. Granted, my son is more active than most, but it sounds like other children also wanted to play instead of sit.

I'm not surprised at the dissenting comments. Again, having been on these boards for years I would have been more surprised if they hadn't come. When you're a die hard Disney fan it can be difficult to accept that there might be a problem and that it just "might" be Disney's (or a CM's) fault.

If you know your child is extremely hyperactive I would not think that being confined to a ship would be a good choice. Granted, you'd never cruised before, so now you know. I can truly understand your frustration of needing him to burn off some energy, but if my cabin happened to be one that you let your kid run back and forth in front of I'd be pretty upset.

I don't feel that we were silly to take a cruise with our active child. There are kids clubs available for the children to play in, right? Those clubs include some really cool play areas which are more than adequate to keep my child happy and occupied. The problem is that he was restricted from using said play areas. If I had KNOWN that they were rigid about sitting down for certain lengths of time, I wouldn't have booked the cruise. But we had every reason to expect he would be allowed to play freely. Even on this board the comments were few and far between about this type of thing and I hoped theirs was an isolated incident (which, by the way, I didn't read about until well after our cruise was booked).

Coleland, the reason I posted in parenthesis exactly WHERE I allowed my child to run in the hallway is because I knew someone (apparently you in this case) would make a comment about being annoyed at a child running in front of THEIR door. I didn't allow him to run in the hallways in front of staterooms and said so in my original post.
 
I just want to add that I hope you did not think that I was being mean in my post... I wasn't trying to be mean, but when you replied, I thought that maybe you thought that, so I thought I'd clear the air here and say that I wasn't trying to be mean. I just know from personal experience, that coming on to the boards, never being on a Disney Cruise, posts with all negative experiences made me a little weary to go on the Disney Cruise. It's nice to hear the negative things, as long as you also post the positive things with it, which you did much later on...
 
Thanks for clarifying Ann-e-mator. :flower: The written word can make moods and inflections difficult to interpret.

:grouphug:
 
sorry you had a bad experience....i've gone on 3 cruises so far and i've loved and had a blast on everyone. Cant wait for my next cruise in April :) :teeth:
 
Obviously everyone has different tastes....we love DCL and will be taking our 14th DCL cruise over the summer......


MJ
 
We were on the 1/22 magic and I have to agree with the OP about the St. Thomas immigration issue. We were on deck 6- I forget what time we were supposed to report. It took almost an hour to get through. We waited in line, sat and sat and sat and sat, stood up and waited in line again. There were only 2 immigration officers and at one point, I saw one go to the back of the stage and drink some coffee and eat a donut while we were all waiting.

I didn't go ashore until about noon so there was no line by then- the tender process was very quick and easy.

Liz
 
DVCajun: My family was on the same cruise and I agree almost 100% with your sentiments. This was our second DCL vacation. The waitstaff and housekeeping were great, but other than that we were consistently under-whelmed. The food quality at breakfast and lunch in was not high and the kid's clubs (our children are 5 and 7) were a huge disappointment this time - way to many kids, not enough counselors and activities. Threats to send our kids back to Oceaneer's Club ended up being the surest way to ensure good behavior elsewhere. So much for our long-awaited adult time.....

So, I think you have good reason to be disappointed - we were traveling with another family who felt the same way. It's not just you.

Cheers!
 
DVCajun, thank you very much for posting your experience. By hearing lots of different experiences I will go into our first cruise with my eyes wide open and maybe more realistic expectations that I would otherwise have.

As to expecting a child to listen to a story or do a craft for 45 minutes, that is showing that the CMs need to learn a bit more about child development! One reason I picked the preschool for my child that I did was because I observed the classrooms and was so impressed that the teachers kept the activities to maybe 15 minutes long and that, especially with the 3yo's that they were never forced to do sit and do an activity (I'm talking crafts, not circle time, which they were expected to take part in) if they didn't want to. They were encouraged to, though, which is how they all learned to sit and participate, but that's preschool, not vacation and they had months to work on these skills in preschool.

I haven't been on a cruise and therefore haven't seen the physical set-up of the kids club, but I would think that they would have the staff to have a crafts station where the kids can take part if they wish, and other CMs watching play areas. It's harder to do that during a quiet activity like storytime, depending on how large the area is.

I think that Disney should reconsider how many minutes they expect a young child to listen to a story or do a craft.

My son (who is 5 now, will be 7yo when we cruise) is not what I would call hyper (and I would have a hard time labeling any preschool age child hyper), but I did read a book recently that decribed him wonderfully. The book is called " Living with the Active, Alert Child", but Linda Budd. I highly recommend that you read it and will give you more info via PM if you would like to hear more about the book.

Anyway, my son is a bit on the wild side, but the CMs should be trained to deal with a lot of that. Maybe they couldn't handle things, and I could understand paging the parents if that was the case, but from what you said they were not very understanding of your son. I had that basically happen at WDW when my son was 4yo and stayed a little while at Simba's Clubhouse at AKL while my sister and I had dinner at Boma. My son wasn't even being disruptive, but the CM's seemed so bothered that he didn't eat his dinner and that he didn't seem to be having a fun time. I guess what surprised me is that it seemed to irritate them, even though Jake was not crying (maybe a little, but not much) and did not take up a lot of their time. Turns out, he was getting sick, as I found out early the next morning. Yuck!

I don't understand how Flounders works. Seems that everyone would have a chance to have their child there who wants to. I can see people having their pick of times when they sign in early, but everyone should be able to use it who wants to.

Sorry that your vacation wasn't what you dreamed of! It would be hard to look forward to something for so long and to pay so much $ to have it turn out bad.

How way cool that you met Dave Berry!!! He is so funny.

T&B
 
We (DH, MIL, DD-9, DS-12 & myself) just returned from the Wonder 4 day & I must say after doing the 7 day Eastern a little over 3 years ago, we were very disappointed. I think because the ship was sooooooo crowded especially on sea day.

The food was just OK - nothing spectacular (our head server was great, but the assistant was so slowwwwwww, we waited so long for drinks & coffee never came until long after our dessert arrived. The buffet lines were always long. The pools (kids) way over crowded, the Kids clubs were crowded. I waited in line to register them in the terminal & it took so long - my MIL & DH had to step out of line to wait for us to board. We were there at 10:30 to be one of the 1st ones to board too!

The 1st two shows (Hercules & magician) nothing great. The activities on the ship for adults were just OK. It is totally ridiculous that Disney can charge $35 for 6 Bingo cards & play 5 games. They play this twice a day too. They're making a killing. (3 years ago it was only $20 to play).

We were in Room 2639 & we thought we were going down like the Titantic everytime we docked. The whole room would shake & rumble & there was a loud noise. It caused us to all jump out of bed the 1st time. My poor DD was crying. Our other room for my MIL was in 2043 - she was too far away from us, but because there was a full ship, nothing could be done about it.

The play structure out in the water at CC was closed (my kids were so disappointed). The highlight of our trip was spending the day at the Atlantis which cost us $300.

There was no MAGIC on this cruise & for the cost - I will try a different cruise line the next time - especially with my kids being older. My 12 yr. old was bored. He said most of the kids in 10-12 group were 10 yr. olds. Also, my 71 yr old MIL was bored too! I also am a DVC member & love Disney - but this was probably my 1st not so great Disney experience.
 
sorry the cruise was not up to your expectations. I sure that really disappointed you. I think if I had not found this board prior to sailing there would be alot of issues I would of had on our 2/6/05 cruise. I loved the fact I had my Palo reservations thru reas. Im glad we got to the port aroud 11:45-I checked us in and stood in line to register the kids. at exactly 12:45pm we walked right on board. I watched others prior standing one god awful line and dh said just do what you have to do and watch once they start boarding the line will get smaller and it did to nothing! we are early risers- no line at the buffet in the am. we did the pool early and castway cay early also and the kids could go to any pool without a crowd. Mine didnt last more than 2 hours in the club either. My son wanted to climb in the ship and didnt like the fact that there was certain times. Im sure on our next cruise they will be more familar and want to stay longer. For us it was a magical vacation. Its all they have been talking about and that makes it worth every penny to me.
 
We were also on the 1/22 Eastern and waited way over an hour for immigration in the Walt Theatre.

FirstTimeMom, I just had to comment that we also saw the inspector take a "coffee/donut" break while we were all just sitting there watching him, this after we had already been there about an hour.

We have done four easterns and only on one of them was the immigration process quick and painless. The other three we averaged an hour wait. Something should be done in terms of evaluating if and how this could be made more efficient and painless.

The tendering that morning was also an issue. We decided to wait and go later, and leave the kiddos in the clubs rather than subject them to tendering and shopping all in one morning :rolleyes:

I appreciate the original poster giving their thoughts and opinions about the cruise. I personally always like to read the good and the bad, it sometimes helps me prepare for things I haven't thought of.

Sorry that Flounders and the Club didnt work out. Those are two things that keep us cruising Disney. With seven kiddos and no close family, we ONLY get a little free time when cruising. I am home with them full-time and they look forward to the club activities and stuff. The activities that I think they wouldn't be interested in they simply don't go to, and that is just more mommy time.

Aside from Palos, we think the food is good, but not great. However, our kiddos don't go a day without Scoops or Plutos.
 
I have only one comment about the bingo - Disney can't be making too great a killing since the jackpot on our cruises averaged between $7500 and $9200 and my husband won a single game, not during the jackpot game, and won $180. The reason the bingo prices are so high is because of the money being paid out as winnings.
 

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