I hated the CSR too! I was afraid to post, because I knew some people on this board had reservations there!! We were in Cabanas, I think 8A, and the room was GROSS!!! The carpet was disgustingly dirty and all bunched up at the edges--needed stretching in the worst way!! The first room we were assigned had hair in the tub and toothpaste in the sink! We switched to another room a few doors down--FOOD CRUMBS on the table!!! (this can be a big deal to us because our son has a serious allergy to peanuts!) This room also had the disgusting, lumpy carpet! We were not impressed at all by the pool--actually quite boring to us. The kiddie pool did not have the cool fish that we saw in a brochure--it was just fountains shooting out of the ground! We tried the Pepper Market, and had a really nice guy give our kids their pizza--we only ordered one to split between two kids, but the guy gave us two cookies and two pieces of fruit (only supposed to have one). The only problem was--the pizza was SOGGY!! Also, I asked repeatedly at the bakery if any of the cookies were peanut butter, and they said "NO". So I got one for my Dh and I to share--it was PEANUT BUTTER!!! Like I said, peanuts can be deadly to our son, so I was MIFFED!!! The little store at the resort was selling ice cream sandwiches (NOT Mickey shaped--just your run-of-the mill, rectangle) for $2.50!!!!! I almost fainted!! Had to shell out the bucks since we promised our kids an IC Sandwich, and boy was I mad! I wouldn't have minded if it was Mickey-shaped! (still a rip-off, but at least it is something special!) I cannot even put into words how disappointed I was in this resort. I will absolutely never stay there again (well, unless it is free!) I am relieved that someone else had a bad experience there--after reading the rave reviews on this board, I was beginning to think I must have been at a totally different place! LOL!