Many posters in this thread have related that they have never had a bad experience with a cast member. I can't say that we have either. However, we have been regulars at Disney since 1996, on average we visit two times a year for about 7 days each. During that time we have noticed a general, nothing that I can really specify, decline in the quality of cast members that we have encountered. That is not to say that we haven't met great people, we have, but, overall, the attitudes of the castmembers has declined. I don't really have a specific example, so, please don't grill me on this topic. Just an unscientific observation with absolutely no concrete evidence to support (or deny) it. In other words, do not take this as fact, it is simply an opinion.