Just back, great service, and a NO strings attached coupon from Disney!

[lookingforward]

We just got back from a really great three day "quickie". Had so much fun in spite of one day of horrible weather. We drove up early Friday morning and checked in to the Contemporary hotel (north garden wing). The room was ready and really clean. It was on the first floor overlooking the lake and kid's playground. I loved being on the first floor so close to the main building, pools, and parking area! Everyone at the CR was very helpful and cheerful. Th hotel was busy, but check in was quick.

We went to e-night on Friday and it was so much fun. We arrived in the magic kingdom early and we went to the castle an hour early for our dinner reservation. They let us have a table right away. I had never been to the castle for dinner but was very happy with it. Our server was Leonardo. Now I don't normally remember names of waiters... but he was wonderful. I have never had such great service before. He was so funny and sweet to my kids and kept bringing my daughter "magic dust" (confetti) to the table. He handled our special orders with such grace and patience and let us take our time and really enjoy the enviornment. When it was time for the fireworks the lights dimmed and he encouraged my kids to go up to the window (not in front of anyone else!) and watch. The food was good. The prime rib was a little tough but the salmon was fantastic. With my disney dining card I saved $18. This was a great dinner!

After dinner we went to e-night and it was great. Only about five to ten minute waits for the really fun rides. Space mountain broke down just as we were about to board but was back up a half hour later. We managed to go on every ride that was open and the crowds were not big at all. Everyone was having a good time. Lots of cheerleaders all around, they were a little loud but having so much fun. (AH-to be young again!)

The next day my family went to the disney dining experience at the Braves/Mets game. The food was pretty good, picnic style buffet, unlimited wine and beer, water, etc. and really fun bleacher seats a the stadium. It was HOT and humid and the Mets lost...but they still managed to have fun. Great disney crowd. After the game and a swim at the hotel we went to the Kona cafe for dinner. it was nice to just hop on the monorail and arrive at the Poly. Very easy transportation. We LOVED this restaurant. The food was really great, we had the spring rolls, beef tenderloin, soup. Really great food and no hassle to get in and relax.

The final day it was really horrible weather (rain, wind) and we went to Epcot. Before we got on the monorail we had breakfast at Chef Mickeys. Not that good this time..the food was adequate. At Epcot the crowds were down and it was sea of yellow rain ponchos. We decided to go and do all the Innovation exhibits we normally rush through on sunny days. The kids had fun with all the technology. We went to the land and had a bite to eat at the food court. It was CROWDED in there as everyone tried to get out of the rain. There was 60 minute wait for the Land ride so we skipped it. Went to the Sea and sat down to watch the preview movie. As I sat down I went to move down a little bit to give my daughter room to sit next to me when I STUCK to the bench. Some not so nice person had left a BIG wad of gum in the middle of the bench seat. It was stuck to my pants leg and IMPOSSIBLE to get off. After the movie we went out and waited for the "transporter" to the sea. There was a really nice castmember there and I asked her if there was any ice or chemicals that they had to help me get the gum out of my pants. She put in a call to supervisors/custodial staff. Noone called back and it was determined that there was nothing available. The cast member that came over asked me to wait for ten minutes. She came back and gave me a "no strings attached" coupon that allowed me to go anywhere in Epcot and get a pair of pants or shorts for free. On our way out that night I stopped at mouse gears and bought a pair of shorts. I thought that it was such a kind thing for them to do and was a big surprise to me. There was no problem using it as "payment'. Truly a disney moment.

Had dinner at Germany and it was okay, not as good as usual but fun anyway. The next morning the sun was out so after some mouseboat rides and breakfast we checked out and drove back to reality!

 

[Annie&Hallie'sMom]

Sounds like Disney turned an ucky moment (how rude to leave GUM on a bench like that!) into a magical one (the coupon for pants/shorts). Hope you got a real cool pair!

 

[tmq2766]

That would not have happened anywhere else but Disney (The voucher for the shorts) That is soooo awesome.

 

[Libbysmom2000]

Disney is really great about taking care of guests in need. A little boy at my DD preschool got sick in Animal Kingdom and both he and his mom needed a change of clothes. A CM gave the Dad vouchers to get clothes for both of them and took the Mom and DS to the baby care center to clean up and wait for him.

 

[Credit Man]

Thanks for your report and sharing your story of great guest service.

 

[jmkst58]

Great Disney service! Bravo Disney!

 

[Krissalee]

What a wonderful example of great service!

The baseball game/picnic experience seems like a lot of fun!

 

[MI mom of 3]

No one does guest service like Disney

 

[sm4987]

It's awesome to hear a great report on service at Disney. Glad to know the magic is still there.

 

[Pigsty333]

We stayed at AKL for President's week and a lot of the kids on the flight down got sick and were throwing up. My 12 yr. old informed me, as we arrived in Orlando and were getting off the plane that she was not feeling well. She made a beeline for the bathroom, and me, the considerate mom that I am, decided to wait for her outside while she upchucked her stomach. No need for two of us to compete with the toilet.

We got to the lobby at AKL and were waiting in line to check in, when she again turned and without saying anything threw up all over herself and the floor. They were very gracious about it and sent her coat out to get cleaned. It was a very nice red goose down Baby Phat brand name. Kind of expensive. When it came back the next day, it had been ruined. All the feathers were missing and the coat looked like a parachute. They apologized and paid for a coat (Adidas) I picked up for her in the Outlet and reimbursed us the money also, for the coat. She was happy and so was I.

 

[Pigsty333]

We stayed at AKL for President's week and a lot of the kids on the flight down got sick and were throwing up. My 12 yr. old informed me, as we arrived in Orlando and were getting off the plane that she was not feeling well. She made a beeline for the bathroom, and me, the considerate mom that I am, decided to wait for her outside while she upchucked her stomach. No need for two of us to compete with the toilet.

We got to the lobby at AKL and were waiting in line to check in, when she again turned and without saying anything threw up all over herself and the floor. They were very gracious about it and sent her coat out to get cleaned. It was a very nice red goose down Baby Phat brand name. Kind of expensive. When it came back the next day, it had been ruined. All the feathers were missing and the coat looked like a parachute. They apologized and paid for a coat (Adidas) I picked up for her in the Outlet and reimbursed us the money also, for the coat. She was happy and so was I.