#1 Hockeymom - We were just at the SWAN as well.
I had read before we went, that the club was the first upgrade, then the balcony. Not necessarily so.
We are SPG Gold, which entitiles us to a upgrade (BTW we were on the $69 priceline deal) as explained to us at checkin. I was hoping for Club level - not balcony. Of course, the CM said, "I've got a nice balcony room for you" This was nice that we were actually upgraded, but we didn't care for balcony and would rather have club. She explained that they no longer upgrade to club

confused: ) because of all the requests - so balcony. We also asked for a corner king and the CM wouldn't even entertain the idea of looking. IMO it really really depends on the CM checking you in!
If I were you I'd try to call the SWAN a few days prior and have them note on your res that even though you've paid for Club you would rather have balcony (if that is what you decide to do).
However, after our experience (and I'm not complaining at all!) I think (to quote Tom Hanks in Forest Gump) "Checkin is like a box of chocolates.....you never know what you are going to get"
Good luck with your balcony
