Just Back From The Dolphin!!!

time101

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Joined
Nov 23, 2000
Messages
193
My DW and I took advantage of an unbelievable deal and enjoyed a weekend at the Dolphin and at WDW.

Some of you may remember back in the winter when several DISers were able to latch on to a "glitch" on Travelocity's website. I was able to snag round trip airfare for 2 PLUS 3 nights at the Dolphin for a total of $401. So, it was like getting the Dolphin for free. One hour after purchasing the trip, the price went up to around $850.

We had stayed at the Dolphin in November at a Hotwire rate of $81. At that time they put us on the 3rd or 4th floor, even with my Starwood AAA card which is supposed to guarantee a one-level upgrade. We were given a room with a view of the boat dock and one of the reflecting ponds. I expected a room with a similar view this time around.

While checking in, I presented my Starwood AAA Card. (I had already given them my Starwood number over the phone.) Effective January 1, 2004, it is not supposed to have any effect on a room purchased through a third party like Travelocity, Hotwire or Priceline. I noticed the CM writing the 11th floor down on my room key envelope. But I convinced myself we would have a parking lot view. However, my DW and I were tickled to walk into our renovated room (11-113) and find out that we were smack dab in the middle of the Dolphin, overlooking the Swan directly ahead, the Boardwalk slightly to our left, the Studios to our right, and Epcot to the far left. We could make out Mexico, Norway, Morocco, Japan, and France from our room. It was MAGICAL!

We noticed after getting into our room that the remote control needed batteries. That was the only negative about the room. And that didn't really bother us--we just walked over to the TV and pressed the buttons on the front panel. (More about this later.)

On the way up to our room (in the West elevators), we just happened to be with fellow guest who was staying on the 9th floor. When the doors opened, we were treated to a view of the renovated hallway. VERY attractive, not as whimsical as the old "beach" theme, but ties in very nicely to the new room decor.

We enjoyed a breakfast buffet at Fresh the last day of our stay; it was as good as we remembered from last time.

OK...back to the remote control. I called down to check out on the last day. I was going to mention the remote so it could be fixed for the next guest. But I forgot. When I remembered, I called the front desk back. I told the CM about it, and was about to hang up when she said, "Please hold on." So I did. She came back on and said that because of their service guarantee, we were entitled to compensation for the inconvenience. She offered me $15 credit, a box of chocolates, or 600 Starwood points. I took the $15 credit, which paid for most of one of our breakfast buffets at Fresh. Unbelievable!

Our whole trip was magical. I will be posting more later in the Restaurant and Attractions forums.
 
Wow!!! What a deal you got. Sounds to me like you had a magical time.:D
 
Sounds like you had a fantastic time at a fantastic price! :teeth: You definetly had a magical stay!:D
 
I remember when you got that deal. So glad you had another wonderful Dolphin trip!
 

Oh, thanks for the post I am as excited as ever to get to the Dolphin!! we check in Friday. We hope for an upgrade as we are Gold Members, but booked through 3rd party. YOu gave me renewed hope.!!!!

glad you loved it, have a great day!!:wave2:
 
We got a similar "service" offer at the Dolphin.

The internet connection in one of our rooms didn't work (altho it was fixed right away--seems a previous guest had walked away with some commector or something). That afternoon, we received the same call offering us the chocolates, the SPG points or $15.00.
Like you, we took the credit and used it to pay for half of our breakast.

What a deal!
 
Glad your trip turned out magical. Our stay at the Dolphin last weekend was not as good. We had booked two nights thru Hotwire and then planned on switching to the YC for the remaining nights.

We checked in at 10am, and our room was ready! Even though we booked through Hotwire, with my SPG AAA card we were upgraded to a beautiful view, room 11-153, looking out directly over to the Swan, Epcot and the Boardwalk to our left, and MGM to the right.

Our problem was the airconditioning. The room was never cool enough for us, and it got very warm overnight. We called the front desk, and they told us all the rooms were set up this way, and that there was no way around the motion detectors. We took off the comforters, and slept on top of the sheets. Still warm. I guess the 11th floor, and the July heat is a bad combination.
I spent the rest of the night waving my arm up in the bed to get the motion detectors to turn on the air conditioning condensors.
The next morning, we checked out after only one night and the YC put us into a beautiful waterview room, which was another upgrade, and the air conditioning worked great, no motion detectors.

I really like the Dolphin, the pool, the restaurants, the lobby, etc. and the room was nice too. But the AC will keep me from returning until they change their system.:wave2:

princess:

P.S. This must be a fairly common complaint because when we were checking out, there were two other people complaining about the airconditioning too. One was on the 7th floor, even lower than us.
 
Bummer on the A/C at Dolphin, we get hot too, so I hope it isnt
a problem!! oh no!!:earseek:
 
We check in a week from Friday, I wans'tl going to bring thr SPG/AAA but this has given me a slight hope! It can't hurt to ask. :sunny:
 
I will be checking in on Friday and I will be bringing my AAA SPG card. I would not have joined SPG if it weren't for what I have learned on these boards! I will post to let eveyone know if we get a nice upgrade from our standard room! Glad you got so lucky on your package time101! I am so jealous that I missed that "glitch"!!!
 
About the A/C...on our trip in November and this past weekend we've noticed something strange. Our room DID seem to get cool. We had the temp set at 66 degrees. It rapidly cooled off after we returned to the room at the end of the day, to the point where we were nicely chilled....HOWEVER...we noticed a strange clamminess on our skin when we laid in the Heavenly Beds. We thought it might be the fabric of the comforters, or just he excessive Florida humidity. But it was uncomfortable, and difficult to explain. Almost like we were sweating, though actually quite cool. I hope that doesn't sound too strange...
 
i hope they have enough upgrades to go around as we are getting to the dolphin this friday as well. probably around 2 pm.

how about you? patsal ?

:wave2:
 
According to the information I have been given, maintenance is supposed to be able to override the controls on the a/c motion sensors. Not that that is of benefit to you after the fact, but it may help someone else out. Probably a matter of asking the right person.
 
Glad you had a nice time at the Dolphin.:D


That's interesting about the AC......we were 5 in a room on the 6th floor this June and never had a problem with it getting warm. Of course my DH moves a lot in his sleep, that might have helped!!!:teeth:
 
Originally posted by jgates
According to the information I have been given, maintenance is supposed to be able to override the controls on the a/c motion sensors. Not that that is of benefit to you after the fact, but it may help someone else out. Probably a matter of asking the right person.

That's what we thought too, so we were disappointed when we were told nothing could be done. Evidently this problem is pretty common. When we were checking out the next morning, there were two separate parties with complaints about their AC. They too were told that all the rooms were set up like this. They were on the 7th floor. Is the AC set up like this in the Swan too?:rolleyes:

princess:
 
Originally posted by time101
About the A/C...on our trip in November and this past weekend we've noticed something strange. Our room DID seem to get cool. We had the temp set at 66 degrees. It rapidly cooled off after we returned to the room at the end of the day, to the point where we were nicely chilled....HOWEVER...we noticed a strange clamminess on our skin when we laid in the Heavenly Beds. We thought it might be the fabric of the comforters, or just he excessive Florida humidity. But it was uncomfortable, and difficult to explain. Almost like we were sweating, though actually quite cool. I hope that doesn't sound too strange...

I know exactly what you mean! We took the comforters off because they were heavy and hot, but the top layer of the mattress is also like a feather down material, and I think it traps body heat. We too had our temp set to 66, but it never got that low. Even without being on the bed, it just wasn't cool.:(

princess:
 
We just got home yesterday from a 3-night stay at the Dolphin. I am SPG and did not get any kind of upgrade because I had so few points. HOWEVER, I was able to check in at the SPG desk ahead of a lot of people. My "lake" view room upgrade was due to the AllEars code from wdwig's site.

What disapointed me most was that DH & I could not get the king bed we'd requested months ago. Celebrating our anniversary, we had 2 dbl beds. Bummer. HOtel was at 100% occupancy. The front desk person was concerned and tried her best to locate another room. I said I'd sacrifice view for a king. She made the mistake of saying outloud that the person who had reserved a single king room checking in the next day was a VIP. Aren't we all VIP's? Ha ha. I was on the discounted teacher rate. We ended up on the 10th floor in the west wing which was OK. The room has been refurbished, but the floor has not. I believe the 9th floor was. Based on how shabby the walls and carpet looked on the 10th, it shouldn't be long. We too had airconditioning issues. Too hot.

Oh - if you are SPG and do not want the USA Today, you can refuse it at check-in and save FIFTY CENTS a day!

The best part was that the front desk person had a plate of tiny desserts sent to the room. It was waiting on us when we returned from dinner. It was a nice touch!

PS - the west wing elevators open up at the lobby level next to the Daisy's Garden gift shop which is next to a door close to the buses. Bonus for us!
 
Originally posted by cindala
Is the AC set up like this in the Swan too?

We just got back from the Swan, and the AC worked great. It does seem to be on some kind of motion sensor so when you first walk into the room it is a little warm, but cools down very quickly.

You can control the temperature setting. I also found that changing the fan speed helps. I actually found that the room was often too cold, so I lowered the fan speed from 3 to 2 and put the temperature on 73-74. I've heard that you have to be careful with balcony doors because if they are slightly open, the ac won't work. We were in a standard room with no balcony. My in-laws stayed in a suite with 2 balconies, and they didn't have any trouble with their ac.
 

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