summersalt
DIS Veteran
- Joined
- Oct 31, 2007
- Messages
- 1,033
My husband, 11 DD and I just returned from a weeks stay at Pop Century Resort. We had a wonderful vacation at this resort. Pop Century is fun and offers everything a family on a budget could ask for. The magical express service from the airport to the hotel was very efficient and very much appreciated. The cast members and the mouse keeping staff were all very helpful and did an excellent job. The food court was crowded but we never had a problem getting food or a table. BUT...
Here are my compliants (and I have already written a letter):
1. The bus transportation to the parks is terrible. Pop has too many guests to only have one bus coming every 20 minutes. I feel that I spent a third of my vacation waiting for buses only to find there is standing room only.
2. The dining plan is NOT convenient anymore since tips are not included. Bring cash to avoid the confusion!
3. My third compliant was the most embarrassing Ive ever experienced on any vacation. The magical express service back to the airport from the resort is terrible. Since we were flying Delta, we took advantage of the airline check in thinking we would save time and hassle. Boy, were we wrong! We waited in line over an hour to check bags. Then the bus comes. The driver gets off the bus and starts helping the other guests (the ones that couldnt use the airline check in) to load their bags. Since we had already checked our bags, we assumed that we could go aboard the bus. Then a very rude cast member yells at my husband to get off the bus and tells him to get in the back of the line! I had to explain to him that we had already waited in line to load our bags why should we have to wait for all the other guests to load their too? He finally let us on but not until everyone on the bus thought we were line breakers.
Here are my compliants (and I have already written a letter):
1. The bus transportation to the parks is terrible. Pop has too many guests to only have one bus coming every 20 minutes. I feel that I spent a third of my vacation waiting for buses only to find there is standing room only.
2. The dining plan is NOT convenient anymore since tips are not included. Bring cash to avoid the confusion!
3. My third compliant was the most embarrassing Ive ever experienced on any vacation. The magical express service back to the airport from the resort is terrible. Since we were flying Delta, we took advantage of the airline check in thinking we would save time and hassle. Boy, were we wrong! We waited in line over an hour to check bags. Then the bus comes. The driver gets off the bus and starts helping the other guests (the ones that couldnt use the airline check in) to load their bags. Since we had already checked our bags, we assumed that we could go aboard the bus. Then a very rude cast member yells at my husband to get off the bus and tells him to get in the back of the line! I had to explain to him that we had already waited in line to load our bags why should we have to wait for all the other guests to load their too? He finally let us on but not until everyone on the bus thought we were line breakers.