LorieDisneyLover
DIS Veteran
- Joined
- Apr 18, 2003
- Messages
- 538
Just back from an 8 night stay at the Polynesian Lagoon View Concierge. Im reluctant to say this but I am very disappointed. I know others have great things to say
. But having been to the Poly concierge for the past three years
this year being the fourth year in a row
Id say there are MAJOR differences being in Tahiti vice Hawaii building.
The best analogy I can use is this: Picture for a moment being invited to a wedding by a couple who you know to always do things high class (only the finest china, the best restaurants, the royal treatment). Having known this couple for years, and been to their home many times, you are use to the royal treatment and expect no less for this wedding. Since the invite doesnt state otherwise you assume this is a formal affair like the other weddings you have attended for this family.
You show up on the wedding day only to find you are at VERY overcrowded cookout picnic with paper plates and plastic eating utensils.
Think about how you would feel at that moment expecting the fine wedding and it being at a picnic. Of course, people have great times at picnics but if you were expecting otherwise you will surely be disappointed and unhappy and feel out of place.
This years stay at the Poly concierge was a huge disappointment. The concierge bldg was way OVERCROWDED. Instead of silverware and plates/bowls and coffee mugs, there was paper plates, forks, spoons, etc. and paper napkins . And that delicious kona coffee had to be from a styrofoam cup!!!
The lounge was like sitting at a McDonalds booth where you had to pick up and clean up after yourself. In the past the concierge staff was always fussing about picking up and cleaning up your table as you finished a plate. NOT THIS YEAR. Our first night there we left our paper plates, etc. on the table . An hour later they were still there and the table hadnt been cleared. We promptly cleaned up after ourselves and realized this was the norm now. This was definitely not the way it was in the old building.
I do NOT in anyway blame the concierge staff. They were working overtime trying to keep the food replenished and other things and they seemed to be in short supply. Those who were there were working as best as they could and I felt sorry for them. The place was simply OVERCROWDED and they were overwhelmed. It was hard to find someone to help you in the lounge area they were so busy in the background. The lines were horrible and the food often ran out. One night the wine bottles were depleted at 5:30 we were there for at least 45 minutes chatting with someone and the bottles were not replaced with new ones. This type of thing happen over and over during our stay.
In my opinion the Tahiti bldg should have been refurbished before the Hawaii. I dont remember the Hawaiii bldg looking shoddy and unkept-- but the Tahiti bldg certainly has problems. I got the overall feeling I was staying at a beach resort rather than a fine deluxe hotel at Disney. The elevator rumbled and had many problems throughout the week. The doors on both ends of the bldg were acting up constantly an were not in service for at least 2 days of our stay. People got angry and would pry open the door and just leave it open for anyone to come in. Cigarette smoke was in the halls even though we were in a non-smoking section of the bldg. We were one of the unlucky ones to get a musty smelling room . With mold and mildew growing in various places in the bathroom! (NEVER had this problem in the Hawaii bldg).
The walk to the main pool was long . And at night the lights were not working due to the construction at Hawaii. In order to walk along the beach one had to walk past the construction at Hawaii which was a nuisance. Many of the construction vehicles used the walkways to go back and forth . And they were not always curteous. They often drove too fast. The electric water parade does not stop in front of the Tahiti bldg but down closer to the pool area therefore the view was not as nice as at the Hawaii bldg. And of course there is NO piped in music for the fireworks. Also the view of the castle from the first floor rooms is not as clear as from Hawaii --- from the angle of the Tahiti bldg there are many trees growing in the island that is in the middle of the lagoon that block a good view of the castle.
I think if you havent experienced Poly concierge in the past you probably dont know what you are missing . And will enjoy your stay . But if you have stay poly concierge in the past dont expect the same experience as before . It is vastly different.
The best analogy I can use is this: Picture for a moment being invited to a wedding by a couple who you know to always do things high class (only the finest china, the best restaurants, the royal treatment). Having known this couple for years, and been to their home many times, you are use to the royal treatment and expect no less for this wedding. Since the invite doesnt state otherwise you assume this is a formal affair like the other weddings you have attended for this family.
You show up on the wedding day only to find you are at VERY overcrowded cookout picnic with paper plates and plastic eating utensils.
Think about how you would feel at that moment expecting the fine wedding and it being at a picnic. Of course, people have great times at picnics but if you were expecting otherwise you will surely be disappointed and unhappy and feel out of place.
This years stay at the Poly concierge was a huge disappointment. The concierge bldg was way OVERCROWDED. Instead of silverware and plates/bowls and coffee mugs, there was paper plates, forks, spoons, etc. and paper napkins . And that delicious kona coffee had to be from a styrofoam cup!!!
The lounge was like sitting at a McDonalds booth where you had to pick up and clean up after yourself. In the past the concierge staff was always fussing about picking up and cleaning up your table as you finished a plate. NOT THIS YEAR. Our first night there we left our paper plates, etc. on the table . An hour later they were still there and the table hadnt been cleared. We promptly cleaned up after ourselves and realized this was the norm now. This was definitely not the way it was in the old building.
I do NOT in anyway blame the concierge staff. They were working overtime trying to keep the food replenished and other things and they seemed to be in short supply. Those who were there were working as best as they could and I felt sorry for them. The place was simply OVERCROWDED and they were overwhelmed. It was hard to find someone to help you in the lounge area they were so busy in the background. The lines were horrible and the food often ran out. One night the wine bottles were depleted at 5:30 we were there for at least 45 minutes chatting with someone and the bottles were not replaced with new ones. This type of thing happen over and over during our stay.
In my opinion the Tahiti bldg should have been refurbished before the Hawaii. I dont remember the Hawaiii bldg looking shoddy and unkept-- but the Tahiti bldg certainly has problems. I got the overall feeling I was staying at a beach resort rather than a fine deluxe hotel at Disney. The elevator rumbled and had many problems throughout the week. The doors on both ends of the bldg were acting up constantly an were not in service for at least 2 days of our stay. People got angry and would pry open the door and just leave it open for anyone to come in. Cigarette smoke was in the halls even though we were in a non-smoking section of the bldg. We were one of the unlucky ones to get a musty smelling room . With mold and mildew growing in various places in the bathroom! (NEVER had this problem in the Hawaii bldg).
The walk to the main pool was long . And at night the lights were not working due to the construction at Hawaii. In order to walk along the beach one had to walk past the construction at Hawaii which was a nuisance. Many of the construction vehicles used the walkways to go back and forth . And they were not always curteous. They often drove too fast. The electric water parade does not stop in front of the Tahiti bldg but down closer to the pool area therefore the view was not as nice as at the Hawaii bldg. And of course there is NO piped in music for the fireworks. Also the view of the castle from the first floor rooms is not as clear as from Hawaii --- from the angle of the Tahiti bldg there are many trees growing in the island that is in the middle of the lagoon that block a good view of the castle.
I think if you havent experienced Poly concierge in the past you probably dont know what you are missing . And will enjoy your stay . But if you have stay poly concierge in the past dont expect the same experience as before . It is vastly different.
That sure takes the deluxe and pampered feeling out of your holiday.
