Just back from POFQ...a so-so experience.

[MeLaNie9]

We arrived at POFQ on May 14th. This was a resort that we had wanted to stay at for some time. We had heard great things...
We did on line check in and faxed a request for building 6 a few days prior to our departure.
I actually had a fairly long wait in the on line check in line to get our keys because there were only 2 CMs working and one was having a very long conversation with some guests that he apparently knew.
We did get building 6, actually a room overlooking the river! The room itself was ok - it was somewhat dirty/dusty in places and the bathtub resurfacing layer was peeling off. There were M&Ms on the floor and our DS2 is dairy allergic so that bothered me.
It seemed roomier to us than the room we had stayed in at CSR.
Mousekeeping was a bit hit or miss - a few days they were stingy with towels and soaps/shampoo. One day, they didn't take 2 dirty towels???
The grounds of the hotel are very nice, the walkway along the river also nice and we walked to Boatwrights for dinner one night.
DS4 and I went to the pool one night, he was disappointed that the serpent slide was closed (I didn't know that it would be closed at night) and kept asking to go back during the day, but by the 4th day of the trip, the torrential rains started and so we never went back to the pool.
Bus service was just ok. I would say that bus service to the parks was very good - when the bus got full at POFQ, the drivers did not go to POR. However, bus service back from the parks was crazy, especially on the rainy days. Almost every bus was super packed (this has nothing to do with POFQ, just venting, but on multiple occassions no one budged to let elderly folks or mothers carrying small kids sit - it was unbelievable) Lines and wait times for the buses were long - especially at DHS.
The beignets were ok, nothing that I would go back specifically for. They were very accomodating in the food court with my DS2's food allergy for breakfast on the day we left.
The rain certainly colored our experience, but in the end, we felt that this resort was difficult for our family with small kids and stroller. Bus transportation was just such a hassle - an experience we have never had at other WDW resorts at which we have stayed. I would have preferred a cleaner room with better housekeeping services. What we saw of the grounds (when it wasn't pouring) was quite nice though!

 

[tgrundy]

Sorry to hear you had such a rough time. It kind of makes me nervous about my trip though. We are going to POFQ on 6/17 I hope our room is better than yours. Our last trip was POR and it was fabulous, the kids wanted to try this one because of the pool slide.

 

[stpetedisneydad]

Sorry to hear mousekeeping wasn't at it's best. When we stayed there earlier this month we were very pleased, granted it was just for 4 nights but we usually don't have mousekeeping in everyday and after we skipped it for the first 2 days we came back to the room to find a big bag on the door with clean towels, toilettries and coffee packets. I thought that was very thoughtful.

 

[tgrundy]

I just called to see if I could move to POR and there is no available space, so I was honest and told them why I was calling. I told them that there were some people who have been unhappy with POFQ and that I was nervous about it. I told him he may want to pass that info on to someone who can take care of this matter, he said he would. I know that this will not help you but your experience may help everyone else have a better one.

 

[KatMark]

Unfortunately, there have been bad reports of mousekeeping at all resorts...from the Poly, to the GF, to the POR/POFQ, CSR, CBR, All-Stars, etc. This seems to be a growing trend since the layoffs, etc.

 

[Joshua_me]

The room itself was ok - it was somewhat dirty/dusty in places and the bathtub resurfacing layer was peeling off. There were M&Ms on the floor ...
Mousekeeping was a bit hit or miss - a few days they were stingy with towels and soaps/shampoo. One day, they didn't take 2 dirty towels???

It really breaks my heart to hear things like that...

With the rate that Disney charges there is NO excuse for that sort of thing.

Not only is mousekeeping going down in ALL the resorts, but basic maintenance is being allowed to slide as well.

It's a real shame.

 

[mmeb144]

Did you call housekeeping to talk about your issues while you were there? I've had really good luck with housekeeping when I've called about issues. I leave notes for the housekeepers about my towel needs and have never had any problems.

I would give it another try. My family really likes this resort. The small size makes it easy to get around. We had a room in Building 7 last time we were there. It was about as far from the food court as you can get, but it was still a really short walk.

 

[woodkins]

I ran into the same experience when I stayed at POFQ in Feb. The finish on the tub was peeling, not the cleanest room, mold in the bathroom etc. I complained at the resort and also followed up with an email to guest services. They actually called to discuss my concerns and refunded me 10% of my hotel stay plus gave me a free water park admission for myself and my daughter since we had a bad experience at the pool.

 

[aubriee]

Sorry to hear of your disappointment. I was just at POFQ May 9th-16th and had a fabulous time. We were in building 4 on the ground floor and could actually see the bus stop from our room. Our room was spotless and we had towel animals two different days we were there. We never had a problem with having enough towels or toiletries. I guess we just got lucky with our housekeeper. I always left early in the morning for rope drop and seldom stayed for park closing, so never had any trouble with the buses either. My only complaint was the kids in the hot tub splashing around. We only went to the hot tub one night but coudn't stay because of two kids using it for a swimming pool, while their parents soaked.