Basser...
we must have been there the exact same time. We just got back yesterday after 9 days. It was our first time as well. I made mention of our stay on a previous thread regarding the fires.
We were in Bldg 64, in a two bedroom. We loved coming home the relaxed atmosphere of OKW. (BWV is tempting because of the location, but not sure I can have it outweigh the size, convenience to parking, and laid-back feeling of OKW).
We did find the CM's to be extremely nice. One evening we were shopping in the store at the Hospitality House. The CM had just rung up our purchases when my wife came by wanting to add on a Mickey pin. I jokingly said, "too late". The CM then took the same pin off of his lanyard and gave it to my wife! They then got to talking pins and he said, "I have a pin you can't buy anywhere", then opened a drawer and handed her a pin saying, "you only get these if you spend tons of money with Disney." (thinking about all my past vacations,
DVC membership, and cruises, I wondered why we didn't already have one.

) Nevertheless, my point is, this was done with no second thought on the part of the CM.
Disappointments: On full cleaning service day apparently the CM turned off the AC in our room. We returned home after a day at Epcot to an 85 degree room! It took over 30 minutes to get the room cooled down.
Cockroach in the kitchen on the last day (we were on the 2nd floor!)
Golf course lawnmower waking us up every morn at 6:30
Parking at 64 is not convenient.