Hi Liz,
No have never stayed at either resort b4, i picked them out solely from research on the internet...my original plan was to stay 10 nights at GF, but the more i researched the more AKL also appealed to me so i switched my reservation to split, 7 at GF, 3 nights AKL...also i had been getting nervous coz so many people have all bad reviews about GF, and great ones about AKL...
We were 6 people, my parents, me, my 19 yr old son and his 19 yr old friend, and my 6 yr old son....We LOVED GF!!!!! After my second day at GF w/out even seeing AKL, i tried to cancel AKL, and add 3 more days to GF but i couldnt there were no rooms available

The GF is just soooo beautiful, the rooms were very pretty, (lagoon view)i loved the patterns, much bigger, brighter rooms than AKL, AKL rooms are small and very dark, (I had savannah view)....housekeeping was great, (not so great at AKL)...my parents loved walking the grounds, even the lobby was sooo nice to just sit and listen to the band play at night...the restaurants are all great, gasparillas is open 24/7,(maras closes at midnight) 6 yr old loved the pools, the guys love the boats, i could go on and on, the whole feeling there was just special...then we switched to AKL, and i suppose that going from the brightness of GF, to the dimness of AKL, kinda downed our spirits.... it was nice, but looking out over the lagoon, seeing Mk, and the other resorts from the balcony , seeing the monorail, hearing the MK train, the lobby, the grounds, etc etc was for me, way nicer than looking out at the animals...also theres not as much to see at AKL, no grounds to really walk around...we ALL agreed that we didnt really care for AKL that much, and we all LOVED GF!!!!!...my 6 yr old begged me to take him back....the over all feeling is just wonderful at GF...
I know this for sure I will never stay anywhere but the GF, I am already planning to go back next summer, i didnt do concierge this time but i will next time, so im not sure how it was...hope this helps, enjoy your stay....one more thing, we TOTALLY missed the monorail!!!!!!!!!!!!!!!!!