cocowum
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- Joined
- Mar 3, 2004
- Messages
- 6,187
We had a fantastic trip.
Hate to be back.
First, the Beach Club...We were moved to the BC from AKL. I can't even express how AWESOME it was. We loved, loved, loved it. We had the best view...
Service was good. There was a problem at check in but it was resolved. Mousekeeping was fine. Our room was cleaned by noon each day.
We swam at SAB everyday. It was Awesome!
Lilo and Stitch were in the lobby everyday (at least it seemed like everyday) playing games with kids.
They also had mousekeepers making towel animals in the lobby.
We walked to Epcot almost every night. The absolute best part of BC for us was location!!! It was amazing just to stroll on over. I think it spoiled me for life.
We ate at the Yachtsman, Yacht Club Galley and Beaches and Cream. We had great meals at all 3. We had lunch our first day at Hurricane Hannah's and gave it 2 big thumbs down. The food wasn't that great and service was slooow. There were birds everywhere and people were feeding them like crazy. 
After that we made sure we had lunch before returning to BC. Anywho, to sum it up BC was amazing!!!! We had an absolute blast!!!
After 5 nights at BC we checked out and headed over to OKW. We were really excited as we had received the free upgrade from POP to OKW.
Well, I checked in at 8:30 am. Unfortunately for me, I didn't have the friendliest CM.
First she said I had a $1200 balance (DP) I said no I paid off the trip in June and I had the free dining plan. She said "No, it says right here you owe us $1200" tapping her screen. I pull out my passported and hand her my paperwork showing a zero balance. She takes my paperwork and heads in the back. I stood there for about 20 mins finally another CM walks over and asks if I'm being helped. I explain and the CM heads to the back. 5 mins later they emerge. My CM silently hands me my paperwork. Punches a few buttons, prints out my key and parking pass. Has me sign and says you room is not ready. I ask if everything is ok. She nods. I look at my key and and it does not say Disney Dining Plan A03 like my BC cards did. I mention this to the CM and she sighs and walks to the back room again. I gotta tell you by this time I'm pretty ticked off. She comes out with a supervisor who spends about 10 mins figuring out the problem. Finally, I have my keys and I'm ready to go when I realize I don't have one of those welcome packets with resort activities. So I turn around and ask for one and the CM huffs and hands it to me. It's now 9:30. I'm pretty ticked off so I take a deep breath, relax you're on vacation. I head out to the car were DH and DD have been waiting for an hour. We decide to leave our bags with bell services rather than keep them in the car with us. Big Mistake. Today is a free day for us we went to Winter Summerland and TL. At 3:55 we call to see if our room is ready. Nope. I asked any idea how much longer and she says Check in is not until 4. Okay, we head to OKW we get there about 4:15. I go to the front desk and ask if our room is ready. Nope. Normally, we just head out to a park or something but we had dinner reservations at Narcoosee's and I wanted to clean up. The CM told me my room should be ready in 15 minutes. It was clean but just waiting on final check. Our room was finally ready at 5:25. Deep breath relax you're at Disney. We head over to bell services to pick up our luggage. They said it's been delivered to your room already. sweet! We get to our room, you guessed it, no luggage. So I call Bell Services and he says it must be on the way. We wait 30 mins. Nothing. an hour. Nothing. I call again. Bell services says sorry were really busy it should only be a few more minutes. I say " I'll be right there to pick it up myself." I head over to Bell Services and park right out front to load my luggage. I go to the desk and the bellman goes to get my bags from the luggage room. They can't find them. I ask "was it sent to the room?" "No, if it was there should be a note here." While I'm waiting someone tells me I need to go park my car. I reply " I'm waiting for my luggage, I'm just going to be a sec" His response "You need to move it now!" I move my car to the parking lot and go back to the bell services podium. Still no luck. I call DH in the room and he says they just delivered it. 
it is 7:00. Deep breath happy thoughts you're at WDW. We have a great rest of the night and go to bed around 11:00. Next morning we get up and DH makes a pot of coffee. Water begins pouring out of the back of the coffee maker. DD goes to make toast. Toaster doesn't work. I call housekeeping and ask for another Coffee maker and toaster because ours are not working. She asked well did you try plugging them in? What? of course.
Anyway we have cereal and get dressed. The bathroom door doesn't latch. Uggh. I call maintenance again. We head out to the park come back at 2pm for a nap and a swim. Our room is not clean but the new toaster and coffee maker are sitting on the counter right next to the broken ones.
DH and I head out for a swim and DD13 takes a nap. we head back to the room at 3:45 and the door is open. We walked in and there's the maid having DD sign some form. What's going on I ask "Well, she (DD) asked me to comeback but we leave at 4, we can't comeback. we clean now or you waive housekeeping. So she signed this" Her exact words. 
Fine. whatever. Guess what? bathroom door still doesn't latch. This trip we planned on spending alot of time relaxing at the resort. We are not very impressed with OKW. Our room although spacious was very run down. There is cracked moldy tile in the bathroom. The carpet in the livingroom is stained. The couch is stained. We decide overall OKW isn't for us. I head over to the front desk, explain the situation to a manager and asked to be moved back to POP. She apologizes for our problems and offers me SSR. So, I said sure. We'll try it. We spent that night at OKW and then first thing in the morning we headed over to SSR.
Now, on to SSR. We ended up really liking this resort. We tend to be park commandos and enjoy over the top theming. I don't know if we're getting older or what but this trip was alot more low key. We had visited SSR before and really weren't too excited about it. Our room was in Congress Park rm 2703
This was our view
We were a short walk from the main pool and right next a lovely quiet pool. We ended up really enjoying this resort. We ate at AP and the Turf Club. We loved them both. Service was top notch at SSR. Check in, Mousekeeping CM's all were great. We never had a problem. We played pool games and took a towel animal class. We had alot of fun!!! We didn't use the kitchen very much but I can't tell you how nice it was to have the washer and dryer in the room!!!
This was our best trip yet! Any questions, feel free to ask.
Hate to be back. First, the Beach Club...We were moved to the BC from AKL. I can't even express how AWESOME it was. We loved, loved, loved it. We had the best view...
Service was good. There was a problem at check in but it was resolved. Mousekeeping was fine. Our room was cleaned by noon each day.
We swam at SAB everyday. It was Awesome!
Lilo and Stitch were in the lobby everyday (at least it seemed like everyday) playing games with kids.
They also had mousekeepers making towel animals in the lobby. We walked to Epcot almost every night. The absolute best part of BC for us was location!!! It was amazing just to stroll on over. I think it spoiled me for life. We ate at the Yachtsman, Yacht Club Galley and Beaches and Cream. We had great meals at all 3.
We had lunch our first day at Hurricane Hannah's and gave it 2 big thumbs down. The food wasn't that great and service was slooow. There were birds everywhere and people were feeding them like crazy. After that we made sure we had lunch before returning to BC. Anywho, to sum it up BC was amazing!!!! We had an absolute blast!!!After 5 nights at BC we checked out and headed over to OKW. We were really excited as we had received the free upgrade from POP to OKW.
Well, I checked in at 8:30 am. Unfortunately for me, I didn't have the friendliest CM.
First she said I had a $1200 balance (DP) I said no I paid off the trip in June and I had the free dining plan. She said "No, it says right here you owe us $1200" tapping her screen. I pull out my passported and hand her my paperwork showing a zero balance. She takes my paperwork and heads in the back. I stood there for about 20 mins finally another CM walks over and asks if I'm being helped. I explain and the CM heads to the back. 5 mins later they emerge. My CM silently hands me my paperwork. Punches a few buttons, prints out my key and parking pass. Has me sign and says you room is not ready. I ask if everything is ok. She nods. I look at my key and and it does not say Disney Dining Plan A03 like my BC cards did. I mention this to the CM and she sighs and walks to the back room again. I gotta tell you by this time I'm pretty ticked off. She comes out with a supervisor who spends about 10 mins figuring out the problem. Finally, I have my keys and I'm ready to go when I realize I don't have one of those welcome packets with resort activities. So I turn around and ask for one and the CM huffs and hands it to me. It's now 9:30. I'm pretty ticked off so I take a deep breath, relax you're on vacation. I head out to the car were DH and DD have been waiting for an hour. We decide to leave our bags with bell services rather than keep them in the car with us. Big Mistake. Today is a free day for us we went to Winter Summerland and TL. At 3:55 we call to see if our room is ready. Nope. I asked any idea how much longer and she says Check in is not until 4. Okay, we head to OKW we get there about 4:15. I go to the front desk and ask if our room is ready. Nope. Normally, we just head out to a park or something but we had dinner reservations at Narcoosee's and I wanted to clean up. The CM told me my room should be ready in 15 minutes. It was clean but just waiting on final check. Our room was finally ready at 5:25. Deep breath relax you're at Disney. We head over to bell services to pick up our luggage. They said it's been delivered to your room already. sweet! We get to our room, you guessed it, no luggage. So I call Bell Services and he says it must be on the way. We wait 30 mins. Nothing. an hour. Nothing. I call again. Bell services says sorry were really busy it should only be a few more minutes. I say " I'll be right there to pick it up myself." I head over to Bell Services and park right out front to load my luggage. I go to the desk and the bellman goes to get my bags from the luggage room. They can't find them. I ask "was it sent to the room?" "No, if it was there should be a note here." While I'm waiting someone tells me I need to go park my car. I reply " I'm waiting for my luggage, I'm just going to be a sec" His response "You need to move it now!" I move my car to the parking lot and go back to the bell services podium. Still no luck. I call DH in the room and he says they just delivered it. it is 7:00. Deep breath happy thoughts you're at WDW. We have a great rest of the night and go to bed around 11:00. Next morning we get up and DH makes a pot of coffee. Water begins pouring out of the back of the coffee maker. DD goes to make toast. Toaster doesn't work. I call housekeeping and ask for another Coffee maker and toaster because ours are not working. She asked well did you try plugging them in? What? of course. Anyway we have cereal and get dressed. The bathroom door doesn't latch. Uggh. I call maintenance again. We head out to the park come back at 2pm for a nap and a swim. Our room is not clean but the new toaster and coffee maker are sitting on the counter right next to the broken ones. DH and I head out for a swim and DD13 takes a nap. we head back to the room at 3:45 and the door is open. We walked in and there's the maid having DD sign some form. What's going on I ask "Well, she (DD) asked me to comeback but we leave at 4, we can't comeback. we clean now or you waive housekeeping. So she signed this" Her exact words. Fine. whatever. Guess what? bathroom door still doesn't latch. This trip we planned on spending alot of time relaxing at the resort. We are not very impressed with OKW. Our room although spacious was very run down. There is cracked moldy tile in the bathroom. The carpet in the livingroom is stained. The couch is stained. We decide overall OKW isn't for us. I head over to the front desk, explain the situation to a manager and asked to be moved back to POP. She apologizes for our problems and offers me SSR. So, I said sure. We'll try it. We spent that night at OKW and then first thing in the morning we headed over to SSR.Now, on to SSR. We ended up really liking this resort. We tend to be park commandos and enjoy over the top theming. I don't know if we're getting older or what but this trip was alot more low key. We had visited SSR before and really weren't too excited about it. Our room was in Congress Park rm 2703
This was our view
We were a short walk from the main pool and right next a lovely quiet pool. We ended up really enjoying this resort. We ate at AP and the Turf Club. We loved them both. Service was top notch at SSR. Check in, Mousekeeping CM's all were great. We never had a problem. We played pool games and took a towel animal class. We had alot of fun!!! We didn't use the kitchen very much but I can't tell you how nice it was to have the washer and dryer in the room!!!
This was our best trip yet! Any questions, feel free to ask.
Anyway, we have to figure out when we are going to visit from now on.
You are so right!!!!
