Just back, bitterly disappointed in Ohana's.

[ElizabethB]

We tried 'Ohana once about 6 years ago, based on the raves on this board. We were very disappointed in the food quality and have never gone back.

 

[disneyholic family]

Boy, am I so disappointed. We had dinner Wednesday night at Ohana's, it was our last dinner at the world and it was a disaster.

Check in was fine, we were seated within 10 minutes of check in. that was the best part of the night.

After we were seated and got our loaf of bread, which was good, it took 25 minutes for us to see our server for drinks. Ok no problem, place is packed. 25 minutes later out come our wings and dumplings. stone cold. well of course now we are very hungry so we suffer through them. 20 minutes later out comes the brocolli and noodles, they are also cold. STOP!! now I'm a bit peeved, so I flag down a random server to speak with a manager. while waiting our server finally shows up and we explain that we don't like cold food. so another 20 minutes later out comes some hot stuff. well by now its 7:45ish (we had a 6:15 reservations) and we're a little worried we'll miss wishes at this speed. also manager never stops by.

Since server is not removing any old plates, sitting on our table, we've got pans full of cold wings, dumplings and brocolli with the new platters. It's now ~8:10 pm and I've had it. I tell my husband and kids to head over to MK and I'll stay and speak with the manager. no way am I paying 30 bucks a head for this. Let me ask, is it supposed to take 90 minutes before the food gets to you? We haven't even gotten our skewers yet?

Resolution: We did not have to pay for the meal and was offered an adr for next day (thursday) but of course we couldn't (nor would we would have) make use of it as it was our last day.

I don't know guys, I'm not a big fan of disney restaurants, I think their are mediocre at best so I was not going to complain but any time my 2 teenage sons think the meal sucks (they basically inhale any thing that they can cover with ketchup) its bad.

This is the first time I've asked to speak to a manager and refused to pay for any meal I've eaten

my reaction would have been exactly the same as yours!!

i've never eaten at ohana, so i can't compare..

but as for the rest of disney dining, we were just at WDW for 2 weeks on the DDP, so we did a lot of disney dining.
With one exception, the food was all very good and the service outstanding.
the one exception was lunch at the crystal palace (which unlike past visits, was mediocre this time).

 

[c3363]

We like Ohana. It's actually one of our favorites. We usually end up going for breakfast and dinner. We haven't had a bad meal there over the years. We tend to like our food well-done, so the food being overcooked doesn't bother us too much. However, if I had an experience like the OP I would be speaking to a manager as well.

 

[amcnj]

Last time I was there was actually wonderful. We were seated after a relatively short wait, maybe 10-15 minutes (we had arrived a little ahead of our reservation too), and our server came over promptly. The food came out at a good pace, the dishes were removed and glasses refilled consistently too. And the food was really hot and tasty. I guess the only criticism of the food was that the size of the steak on the skewers varied greatly so some pieces were way overdone, and once one or two were basically raw in the center. I also noticed that our server jumped right in and brought over food, including skewers, so maybe she played a bigger role than I realized in keeping everything flowing well. It actually was the all around favorite meal of the trip for everyone. It is funny and sad that experiences can be so different. You would hope there would be more consistency.