Just arrived please help!

[maxiesmom]

I'd buy one at the parks or your resort. They won't be as nice as it sounds like the one the airline lost was, but it will be something. And much cheaper than renting.

By the way, I truly hope you are joking about having to spend your kids spending money on it. It is always smart to have a little emergency fund along on any trip, as any number of things can go wrong. The idea of being anywhere for 2 weeks without a little back up money makes me

 

[GillianP1301]

We always check the stroller at the gate and pick up at the gate- never the carousel. I wonder if it was at the gate? We get a tag too but it's not for the carousel. Never flew with Virgin though.

This is my experience as well.

OP... don't panic, chances are it will show up today/tomorrow. It either never made it on the plane (left tagged at your departure gate), in which case they will send it on one of the next flights into Orlando or, it made it on the plane and it's somewhere in MCO, possibly at your arrival gate or lost in the baggage claim area, in which case it will likely be found by later tonight.

I would do daily rentals from Disney today and tomorrow (if needed) and deal with the airline on being compensated for those rental fees after yours is found. If it hasn't been found by late tomorrow and you are there for 2 weeks, then I would start thinking about the cab to a store to get a cheap replacement.

 

[scrapquitler]

His. We just arrived on Virgin VS75 into Orlando and they lost our Stroller. I am devastated and so is our little boy.

We are staying on site and don't have transport to go and buy a stroller anywhere. Does anyone have any advice? We really haven't got any budget to pay to rent one but we might have to use our kids spending money on it.

The airline should be comping you for your loss ASAP (like now) and they should reimburse you for the cost of a taxi/uber to get to the store to buy a new one.

 

[scrapquitler]

If it's the airline's fault they should comp you for it. If it was my husband he would go on Amazon and find a Prime 1 day City mini and have it there the next day. Then sell it when we got back for a minor loss.

We may be a bit crazy like that but we can't do cheap strollers.

THis is a good idea. Ordering overnight from Amazon with delivery to the resort! brilliant!

 

[ABE4DISNEY]

Op, sorry to hear about your situation.
We have rented from Magic Strollers for several years. The strollers and service is excellent(I bet you could get one ASAP with a phone call), and VERY affordable--much better than purchasing an umbrella stroller. They also deliver and pickup from your resort. Check out their webpage. Good Luck!

 

[pampam]

I'm so sorry for your troubles. I know the frustration you must be feeling. I'm not sure what resort you are staying at. If it is in WDW all the gift shops have umbrella strollers for sale. They are black and red, as I recall. Mickey mouse colours. They are not cheaply made, and might suit your purpose. If funds are limited, I suggest one of you take a Lynx bus ($2.00) each way) to a retail shop and buy what you need. A #56 bus from the TTC MK will take you to a Walmart and / or a Target. These will not be deluxe prams, but they will have a selection so you can choose the best style for your needs. All the parks rent plastic strollers. You can even get a double stroller if you think it will be needed. Otherwise, your children can share it. They are very large and roomy. (You may have seen pictures of Dad taking a rest in one while his family is on a ride).

these are strollers in Walmart.

 

[linzbear]

My contingency for lost or broken stroller (for any reason, not just airline) was to first call the local stroller rental companies to see if they'd be willing to sell an old/used one to me, and if that didn't work then 1 day Amazon prime and asking the front desk manager in person if there's anything they can do to help (maybe someone left behind a stroller on purpose to give to someone who needs it). If I'm still without a stroller for 2 days then I'd just plan on extremely short mornings and pool days (we're usually there 9-10 days, and those days are usually the end of the trip rather than the beginning).

 

[yaya74]

His. We just arrived on Virgin VS75 into Orlando and they lost our Stroller. I am devastated and so is our little boy.

We are staying on site and don't have transport to go and buy a stroller anywhere. Does anyone have any advice? We really haven't got any budget to pay to rent one but we might have to use our kids spending money on it.

To OP, sorry to hear about that. You now have all these wonderful suggestions stated above to help you resolve the problem. I do hope you will soon hear from Virgin regarding your stroller. It is only a minor inconvenience and please don't be upset .. You are at Disney now and everything will be fine with the right attitude. Have a fantastic two weeks at Disney.

 

[SugarRush]

Did you fill in a lost property form at the airport? If you didn't then Virgin won't take any responsibility. Virgin do usually do door to door collection so it is probably at the gate. You can use your UK amazon account in the USA as long as you have a USA delivery address (your resort) so you can sort out one to be delivered. Or I would do as the others have said... Uber it to walmart or target and buy one. Renting them is so expensive compared to that option. Hope you get sorted.

 

[DisneyOma]

That's

That's a bit harsh. It was a very expensive stroller that was bought purposely for this trip as it met our requirements and was not a basic cheap stroller. It also had a step we could add to the back for our 6 year old who I know will hate all the walking so we were just planning on making the trip as enjoyable as possible for them. Sorry for caring about my kids and their enjoyment. Lol

A basic umbrella won't fit a 6 year old, so he's going to have to walk until your fancy one shows up if you go that route. If your other child can sit up in a rental, I'd rent a double and get comped by the airline. Anyone who travels should have an emergency fund to carry them over - use that.

 

[kitkat4622]

We really haven't got any budget to pay to rent one but we might have to use our kids spending money on it.

this would make me very nervous that I would travel somewhere with no "contingency" money and/or credit card for emergencies such as this

 

[subtchr]

It is Virgin's responsibility to "make you whole". Whether that is finding the stroller and delivering it to you, or covering the cost of a rental in the meantime, or covering the cost of a replacement, they have a department for that. Here's the link with everything you need to know: VIRGIN MISSING BAGGAGE.

Call them, and keep on them. It wasn't Virgin, but we flew British Airways to London for a cruise in late May. My husband's bag did not make the connection and was left in Chicago. (Mine made it, go figure.) We filed the case with BA at Heathrow (did you do that with Virgin?), and they told us they would deliver it to us at our hotel the next day, and we should purchase essentials in the meantime, saving our receipts to file a claim. Well, the bag did not make it to us the next day, or the day after in Southampton, where we were boarding our ship. I talked to them a couple times a day trying to get this resolved, and when it was apparent that we would not have the bag for the cruise, they said to buy what we needed. We had a fun shopping day at Marks & Spencer, Decathlon Sports, and Boots, and my husband soon had everything he needed.

In the end, the bag was returned when we arrived home 10 days later. We scanned all the receipts, filed them online, and two days later had a direct deposit from British Airways into our checking account for about $800, the total value of our receipts.

Long story, but airlines are required to take care of passengers whose luggage they lose.

And I agree with the previous poster -- you have this huge trip overseas and do not have any contingency plan for something going awry? No credit card? That seems dangerous, to me.

 

[Pluto80]

Thanks everyone. We have reported it to the airline and I am hoping they will be able to locate it and get it out to us but that is being hopeful.

This kinda happened to us. Ours was damaged beyond use, so they replaced it. They said they had a store of them in case this happens. Our baby was only 6 months old though, so we couldn't be without one. I'd get onto them again tomorrow and insist on them providing you with one. Sometimes they offer you one from their lost property department.

 

[SteveMouse]

It was a collect from carousel tag on it. We have left now we waited about an hour for it and at first they said there were still items to come that were delayed by the rain but then said everything was there so it was lost.

Usually, a stroller, wheelchair, or other mobility device is tagged with a gate check tag, not a carousel tag, so it's brought up to the plane at the destination (it can take awhile for it to come up). Often, these tags are not barcoded and may not be linked to a passenger itinerary (but there is always a claim check with an item number).

It is fully possible that they brought your stroller up to the plane entrance after you left the area.

 

[Quicklabs]

Sometimes, larger items like strollers are also put through the "oversized baggage" area, which can be at some considerable distance from the carousel on which the flight's luggage is arriving. Please check with Virgin's oversized luggage office. At other times, it takes awhile to get things up to the plane entrance--I've waited there as long as 30 minutes on more than one occasion.

 

[MaryLovesPoohBear]

I'd buy one at the parks or your resort. They won't be as nice as it sounds like the one the airline lost was, but it will be something. And much cheaper than renting.

By the way, I truly hope you are joking about having to spend your kids spending money on it. It is always smart to have a little emergency fund along on any trip, as any number of things can go wrong. The idea of being anywhere for 2 weeks without a little back up money makes me

Oh my gosh, yes.

OP, cancel one of your dining reservations. Then you have free time. Use that money to buy or rent a stroller.

 

[pooch]

It wasn't Virgin, but we flew British Airways to London for a cruise in late May. My husband's bag did not make the connection and was left in Chicago. (Mine made it, go figure.) We filed the case with BA at Heathrow (did you do that with Virgin?), and they told us they would deliver it to us at our hotel the next day, and we should purchase essentials in the meantime, saving our receipts to file a claim. Well, the bag did not make it to us the next day, or the day after in Southampton,.

Another example of why you should NEVER have separate bags for each person when traveling. Each bag should have a little of EVERYONE'S clothes. If a bag goes astray, one person doesn't go naked!!!

 

[lovewdwfun]

To clarify, did you gate check it and then wait at the carousel instead of the gate? Gate checked items will always be at the gate! We gate check strollers all the time and they are always there - many people have connecting flights or need them in the airport. If this is the case. It sounds like maybe you just went to the wrong place. Make sure to explain that to the airline. In that case, it would not be their fault.
This should not be a trip-ruining event. If you are that short on funds, honestly you should not have gone on a Disney vacation. I also hope you are joking about your kid's spending money...

 

[Cupcakesmum]

I also suspect that you went to the wrong place at the airport. If you filed a claim it may just be a matter of them reconciling both. For sure I would call the airport to double check. Also if I were in your shoes I would a cancel 1 reservation. Even if you're on free dining the tip from 1 meal will cover the cost of a cheap umbrella stroller. Your kids don't know what they're missing even if it's a character meal if you don't tell them.

 

[mstephen87]

His. We just arrived on Virgin VS75 into Orlando and they lost our Stroller. I am devastated and so is our little boy.

We are staying on site and don't have transport to go and buy a stroller anywhere. Does anyone have any advice? We really haven't got any budget to pay to rent one but we might have to use our kids spending money on it.

I am so sorry for the people being judgey and rude on this board. In what world people think it is any of there concern how much extra cash you brought is beyond me. Don't listen to their sour attitudes. Amazon Now has strollers (decent ones) that will deliver within 2 hours of your order. Whatever you do (be it buy or rent) save the receipt and file for reimbursement from the airlines.