Just A Little Warning About Target & Price Mistakes

[summerrluvv]

I purchased some things at Target today. I noticed after checkout my bread rang up the wrong price. I immediately went to guest services and told her. Then the next thing I know she is asking for the pin number for my debit card to be entered in on the pad (that was my original form of payment). I said why. She said she voided the entire transaction and now I'm repurchasing everything with the bread at the correct price. I said well, since that's a debit card, it takes a few days to get credited back into my bank account. So essentially I would have two charges of $55.xx deducted from my bank account and wouldn't get one back for a few days. She said that was the only way to do it and it was too late now. What happened to just returning the wrongly priced item and ringing it up for the right price I asked. She said they don't do that. I left my stuff there. I probably could have just put my pin number in and made life easier, but I was really peeved that I wasn't told what she was doing before she did it. I know that I have had pricing mistakes there before and was just given the difference back.

Sooo, if something rings up wrong and you used your debit card, just be prepared to pay for the purchase again and have more funds tied up in your account.

 

[ldb1030]

I would have been mad also! She should have informed you first! Then you could have just gone back in tomorrow with your receipt and they would have adjusted that wrong price for you!

 

[rigs32]

I'd be more worried about telling the cashier my pin number! There's absolutely no reason for that.

 

[KaitlinsMom]

That doesn't make sense! I agree with you, why wouldn't they just return the wrong priced item and then ring it up at the right price? Things that make you go hummmmmmmm?

 

[summerrluvv]

I'd be more worried about telling the cashier my pin number! There's absolutely no reason for that.

She wanted me to enter it on the pad, sorry if that part wasn't clear!

 

[Lisa_M]

good thing you did not give her your pin number. She should have known better than to ask for it. Target has been more of a hassle for me than it's worth. I hardly shop there anymore. To avoid your situation, we use our debit card as a credit, get points through visa extras and don't have to deal with the pin number situation. Another alternative, she could have just refunded the bread giving you cash and rang up the bread again separate at the correct price, but then again Target doesn't make anything easy.

 

[summerrluvv]

Okay, I just checked my bank account online and it says:

DEPOSIT POS xxxx xxxx xxxxxxx REVERSED WITHDRAWAL FOR OPERATION 44746 $ 55.26

So I guess it was credited immediately which is shocking! Maybe it works different for voids than returns. But whenever something is credited to my card, it takes days to get it back.

So now I kind of feel like a jerk for making a big deal out of it, but oh well. Their policy is still really silly.

 

[thelittlemermaid]

I won't shop at Target or Target.com anymore!

I bought shoes for my kids off their website before school started with my Target card and they charged me twice for them. I called and was told they would look into it. I watched my account online to see when they would have it taken care. After 2 weeks, nothing changed. I gave them one more week, nothing. Once again I called them up. They hadn't even looked into it yet. In the mean time I paid the bill for the amount of the order, minus the double charge.

When the next bill arrived, right on it, it said I owed them interest. NO WAY!!! For the third time I called them and they said they couldn't do anything. I told the lady to just cancel my account that I will not be shopping with Target ever again!

 

[Ilovemyprincesses]

Most stores void the whole thing. That is just how they do it.

 

[summerrluvv]

Most stores void the whole thing. That is just how they do it.

No they don't. I'm a shopaholic and am always having things ring up wrong and I've NEVER had my entire transaction voided and credited to the original form of payment and then re-ring the entire purchase for a store's price mistake. This is the first time that has ever happened.

 

[ceecee]

I bought a clearanced item yesterday and noticed it rang up at $44.XX and it was marked $22.xx, so I just went to customer service with the receipt and she returned it and I bought it back. Quick and easy.

 

[lost*in*cyberspace]

No they don't. I'm a shopaholic and am always having things ring up wrong and I've NEVER had my entire transaction voided and credited to the original form of payment and then re-ring the entire purchase for a store's price mistake. This is the first time that has ever happened.

I had this happen at Home Depot recently, so it does happen.

 

[summerrluvv]

I had this happen at Home Depot recently, so it does happen.

Yes, I'm sure it does happen, but I don't believe this is how it works at most stores like you said.

 

[mrsg00fy]

I have never had something like this happen for a price adjustment. I always check my receipt before I leave the grocery store. If there is a mistake...I go right to the courtesy desk.

Just last week I noticed that one item was rung up twice. I went to courtesy. They asked for my card and they refunded the error on my card......It was a credit card rather than a debit card....but the fix was immediate.

 

[PartyOf5]

I'm not sure if it's a state law in CT (or maybe stores near us have the same policy) but if something rings up wrong, we bring our receipt to Customer Service and they refund us the price they charged us and let us keep the item (without paying for it). If you catch the mistake as they ring, they can correct it right there without giving it to you for free.

 

[summerrluvv]

I'm not sure if it's a state law in CT (or maybe stores near us have the same policy) but if something rings up wrong, we bring our receipt to Customer Service and they refund us the price they charged us and let us keep the item (without paying for it). If you catch the mistake as they ring, they can correct it right there without giving it to you for free.

That is Stop and Shop's policy here. I've had to remind them of it a few times to get my item free.

 

[andysgirl360]

We have a similar law in Quebec....if an item under $10.00 rings up wrong...they have to give it to you for free. If the item is over $10.00, then they take $10.00 off the correct price. There are signs posted in most stores. I still have had to fight a few times with cashiers over this, but I always get it corrected.

 

[Ilovemyprincesses]

Most stores void the whole thing. That is just how they do it.

 

[PolyHereWeCome]

How odd, OP, I've NEVER had them void the total sale, just the wrongly-priced item! Like another from CT wrote, either they'd credit my credit card (that's usually how I pay) with the overage or with the total amount of that item by giving it to me free (and if you bought several of it, you got the first one free and the others were price adjusted). And it's not just Stop & Shop -- believe it or not, Target did it too, at least when it happened to me, but it was over a year ago!

Whether I get the item free or just corrected, I always go to customer service for a bigger reason: They are then supposed to go fix it in their computer systems so others wouldn't be wrongly overcharged! Many people don't notice that they're being overcharged and it just seems wrong to me that you buy a product expecting to pay $xx and then pay $xx plus more.

 

[kellia]

We have the Michigan scanner law here, so if they make a mistake, they have to give you the difference x 10, up to $5. So, it usally is a quick way to make $5!

However- if you enter your pin, it works like an atm card and it is instant, it wouldn't take a couple days as if they credited it through Visa.