June/July/August 2006 Code watch

[Jesussavedme]

For the record, I was calling the CM about adding a night to our reservation, I didn't even bring the AP discount issue.
So her attitude wasn't justified in getting annoyed at an AP question, since there wasn't one!

 

[keishashadow]

Hi guys, I bailed on you few pages back & gave up on AP's for June & booked few nights off-site. Still need them for Oct though, so I keep monitoring this thread.

Getting close & testiness abounds both with potential guests & CM's.

Just one suggestion...CM's typically will not tell you when (i.e. date, time, etc.) that the codes will be released. Even if they know this could jeopardize their job, assume that WTC randomly monitors calls. Probably would keep things more civil if you just ask whether they're available, not when. good luck.

 

[PamNC]

For the record, I was calling the CM about adding a night to our reservation, I didn't even bring the AP discount issue.
So her attitude wasn't justified in getting annoyed at an AP question, since there wasn't one!

I agree completely that her attitude wasn't justified...no matter why you were calling. If you were calling to ask for directions to Florida, she had no right to be rude.

I'm just scared to death at the thought of BRP coming back or something like it. I also think calling every morning (and I know you're not doing that but some folks do) does nothing but make a person crazy. If the discounts come out, and I firmly believe they will, we'll know about it from these boards, not to mention Mousesavers, and they usually send out an email notification to AP holders announcing the rates. If folks like to call and call, that's their business and who am I to tell anyone what to do. I just think we could possibly make it worse. Who knows...maybe I'm wrong. I'm just throwing it out there for discussion. Again, I think they shouldn't torture us and come out with a set % off, no matter what - and it would ease everyone's stress. Including CRO.

I'm glad your DH called and talked to a supervisor. There is no excuse for rudeness in the service industry.

PamNC

 

[dreamsofdisney]

I just want to say, and I've posted about this before, that yesterday I spoke with the RUDEST CM I've ever encountered, and I ended up leaving the conversation in tears and having an anxiety attack.

She was curt, sharp and rude. She was demeaning and impatient and I finally told her so all while shaking and crying. It was the worst Disney experience I've ever had. SHe said 'Well I'm sorry you feel that way because I'm having a perfectly LOVELY evening'. I have a certain choice word for a woman like this which I will refrain from stooping so low as to call her that, but it did pop into my mind!!!!!!!!!!!!!

Julie

I posted here last week because I had a similar experience. I wasn't even calling CRO about AP codes. I called the AP line because I had just purchased my AP voucher at the Disney Store (we had let the last ones lapse and I wanted the voucher right away so I could log into the AP site and check for discounts) and I was having trouble figuring out how to fill in the form to access the site.

The CM who answered was EXTREMELY rude to me and told me that she couldn't help me, and no one I called at any other line could either. She said the form was "really simple and you just plug in the numbers it asks for...anyone can do it." I told her I was very computer literate but still couldn't seem to log in. She asked me "WHY I wanted to access the site anyway" and I told her I was looking for info about discounts and when and if AP codes would be released. She said I was "stupid" for purchasing an AP for that reason because they would probably not be releasing codes since they are booking up at rack rates. She said I'd "wasted my money" and repeated it was a "stupid move." I asked her again if there was someone else I could speak with or another number to call for assistance, she said no, and that I should have just purchased a package "like everyone else."

Okay, so I know the woman probably was having a GRUMPY day, but I hung up the phone really upset and discouraged. Even though I knew she was probably wrong, I called the Disney Store where I'd just purchased the voucher, explained the situation, and they let me return the AP voucher for a full refund.

We will still be purchasing an AP again (we've been passholders for 7 years) when and if codes are released, but that day I was too upset about spending $441 only to be treated so badly by a CM!

That's not my typical experience with Disney or CMs. We've had some very positive experiences related to using our GAC for my DS with Autism. Just wanted to let you know that you're not alone. Maybe she didn't get her daily dose of Pixie Dust, but here's some for us....still holding out for codes in the next week or so...

 

[disneydreamer98]

I just tried getting into the Passholder section and I'm getting this message "Sorry, a system error has occurred. Please try back later."

Is anybody else having trouble getting in??????

 

[dreamsofdisney]

For the record, I was calling the CM about adding a night to our reservation, I didn't even bring the AP discount issue.
So her attitude wasn't justified in getting annoyed at an AP question, since there wasn't one!

See...it's probably the same CM!!!

 

[tinkerjo]

I dont care if people call everyday,(some cms will tell you to call back every day) its the cms JOB to be polite and answer questions. We are paying customers, and as long as we are not rude they have no right to be anything but nice. They need to do their job, and be polite. After all we are paying their salery!!!!!!!

 

[boomhauer]

She said I was "stupid" for purchasing an AP for that reason because they would probably not be releasing codes since they are booking up at rack rates. She said I'd "wasted my money" and repeated it was a "stupid move." I asked her again if there was someone else I could speak with or another number to call for assistance, she said no, and that I should have just purchased a package "like everyone else."

All I can say is, if that had been me or my wife, I would have been on the phone all day until I got Al Weiss on the phone.

I'm in customer service, speak to about 200 people a day, and in 8 years, have NEVER and would NEVER say anything remotely close to that. If I did, I would be fired (and rightfully so.)

 

[Jesussavedme]

I dont care if people call everyday,(some cms will tell you to call back every day) its the cms JOB to be polite and answer questions. We are paying customers, and as long as we are not rude they have no right to be anything but nice. They need to do their job, and be polite. After all we are paying their salery!!!!!!!

That was my DH's point exactly to the Disney supervisor and he agreed. We have 5 different resort reservations over the next 6 months and if we are paying what we are paying to be at Disney, then I would expect better customer service.

 

[Jesussavedme]

I just tried getting into the Passholder section and I'm getting this message "Sorry, a system error has occurred. Please try back later."

Is anybody else having trouble getting in??????

I'm in.

 

[cinderkeli]

I'm getting the same error. I have been getting it for about a week now.

 

[Texa]

The CM who answered was EXTREMELY rude to me and told me that she couldn't help me, and no one I called at any other line could either. She said the form was "really simple and you just plug in the numbers it asks for...anyone can do it." I told her I was very computer literate but still couldn't seem to log in. She asked me "WHY I wanted to access the site anyway" and I told her I was looking for info about discounts and when and if AP codes would be released. She said I was "stupid" for purchasing an AP for that reason because they would probably not be releasing codes since they are booking up at rack rates. She said I'd "wasted my money" and repeated it was a "stupid move." I asked her again if there was someone else I could speak with or another number to call for assistance, she said no, and that I should have just purchased a package "like everyone else."

This is horrible, uncalled-for behaviour. I have had bad days in dealing with people but this is ridiculous. (I'm so mad I'm having trouble spelling.)

 

[LakeAriel]

Though there is no excuse for down right rudeness passholders can go online to find out if there is an AP code. Those that don't even have an AP and call every day tying up the system, well that isn't nice either. I truly believe AP/AAA discounted rooms should not be given to anyone who does not already have the pass. Some passholders won't get a discounted room because someone else promised to buy a pass before their visit! I think that is wrong. flame away

 

[pooh2001]

I called 9:30 AM EST - nothing as of yet
I was told by the nice CM the rates are always late for June/July.

I guess WDW wants rack rate customers first.

I think all Moderates are sold out for our time period - end of June.
So maybe only Deluxe and Value rates will become available.

We are still hoping and saving our pennies for our next adventure

 

[dreamsofdisney]

Though there is no excuse for down right rudeness passholders can go online to find out if there is an AP code. Those that don't even have an AP and call every day tying up the system, well that isn't nice either. I truly believe AP/AAA discounted rooms should not be given to anyone who does not already have the pass. Some passholders won't get a discounted room because someone else promised to buy a pass before their visit! I think that is wrong. flame away

I'm not sure if this was meant to be directed at me, and it's getting a little OT, so I'll try to be brief.

I've been an Annual Passholder for the past seven years. This year, I had to buy a voucher at the Disney Store because I'd let mine lapse without renewing due to financial difficulties after getting married and being stranded in Mexico during Hurricane Wilma for two weeks. When I called the AP line I did have my AP voucher in hand, bought & paid for, and that's no different than anyone who has renewed or purchased it at the park. I was not "tying up the lines," in fact that was the first (and last) time I've called. As a paid passholder, I have every right to call and ask for help accessing the site, and she had no right to be rude to me!

I am also a current and long standing member of AAA. While I understand and share your frustration about rooms or codes not being available, and while I did have my pass when I called, I believe that everyone has the right to purchase their pass when it is financially "doable" for them. Not everyone trusts purchasing online or has access to WDW or even a Disney Store...for various reasons. Or maybe they purchased it online or by mail but have a question about their benefits while they wait for their AP to arrive.

 

[Brian Noble]

I truly believe AP/AAA discounted rooms should not be given to anyone who does not already have the pass.

For better or worse, Disney does not share this belief.

I suppose they did for a while with BRP, but depending on your point of view, threw the baby out with the bathwater or came to their senses all around...

 

[LakeAriel]

I'm not sure if this was meant to be directed at me, and it's getting a little OT, so I'll try to be brief.

I've been an Annual Passholder for the past seven years. This year, I had to buy a voucher at the Disney Store because I'd let mine lapse without renewing due to financial difficulties after getting married and being stranded in Mexico during Hurricane Wilma for two weeks. When I called the AP line I did have my AP voucher in hand, bought & paid for, and that's no different than anyone who has renewed or purchased it at the park. I was not "tying up the lines," in fact that was the first (and last) time I've called. As a paid passholder, I have every right to call and ask for help accessing the site, and she had no right to be rude to me!

I am also a current and long standing member of AAA. While I understand and share your frustration about rooms or codes not being available, and while I did have my pass when I called, I believe that everyone has the right to purchase their pass when it is financially "doable" for them. Not everyone trusts purchasing online or has access to WDW or even a Disney Store...for various reasons. Or maybe they purchased it online or by mail but have a question about their benefits while they wait for their AP to arrive.

I was directing at no one in particular. I agree the CM's need to be polite but was just suggesting there are so many calls some by people not even eligible for the discounts they must be busy beyond belief! If you plan a trip to Disney the AAA card will pay for itself. If you will go twice in a year the AP is perfect. I love to just go to the theme parks for the dining! With or without room discounts these cards are perfect for certain people. I can't see waiting to see if the rooms are discounted to purchase. I also don't think rooms should be taken out of discount inventory for people who may decide NOT to buy the card!

 

[pdarrah]

If the discounts come out, and I firmly believe they will, we'll know about it from these boards, not to mention Mousesavers, and they usually send out an email notification to AP holders announcing the rates. PamNC

Well ... we'll only find out from these boards if SOMEONE calls

My DH and I have had AP's for over 10 years. I have tried to "register" my email with them (and DH's email) multiple times over the years. So far, we have NEVER received an email about anything to do with AP's - discounts, promotions, advertisements, NOTHING! We get the Mickey Monitor - but that is always well after the discounts became available and we already know about them from here or mousesavers. I get emails from Disney (DisneyInsider, DisneyOutlet, DisneyShopping and occasional ads for DVC) but nothing to do with AP's.

pdarrah

 

[SnowWitch]

Though there is no excuse for down right rudeness passholders can go online to find out if there is an AP code. Those that don't even have an AP and call every day tying up the system, well that isn't nice either. I truly believe AP/AAA discounted rooms should not be given to anyone who does not already have the pass. Some passholders won't get a discounted room because someone else promised to buy a pass before their visit! I think that is wrong. flame away

I'm glad Disney doesn't share this attitude. However, everyone is entitled to their opinion.

Okay I had to edit since I read a few more of your posts. Yes, I agree if someone is holding a room waiting for an AP discount and then goes with accommodations that may be less expensive then yes that is annoying. I believe you should book what you are willing to pay for with or without a discount. Otherwise this practice could affect the number of rooms discounted at certain deluxes. If Disney thinks "hey we have all these people booking at rack rate then why offer discounts" then there goes any chance.

We haven't purchased our AP's yet but since we are going in july, Dec, and June of next year we would be stupid not to purchase.

 

[horner5]

Let's focus on positive thoughts! I have a good feeling about today yet and also tomorrow....many of the AP codes have been released on Tuesdays and Wednesdays.