hakepb
DIS Veteran
- Joined
- Apr 19, 2008
Exactly...and that is always where the trouble starts in entertainment...cost accounting sucks the juices dry...
Some of the 'simple' suggestions are near impossible...'cleaner rooms' 'better service' and 'better frontline employees' all translate to the same thing: better trained, educated, paid and compensated employees.
Over Iger's dead body...no way at all this will happen. They will ride the whole horse into bankruptcy before that will ever happen. They've spent 25 Years cutting and lowering standards...they will not reverse.
But maybe I'm a skeptic...but does anybody else have any faith that this new DVC head is anything more than a 2 bit salesman?
I mean...the resume screams salesman, does it not?
That's gonna mean more cutting and accounting and more sleazy peddling...
It seems to me the cleaning issues are more than just staff/pay/training.
And then mousekeeping spends a lot of resources (including resort management offering credits) doing rework.
It seems part of the problem is knowing which rooms need what service on a given day. I don't think mousekeepers have a real-time system letting them know about all last-minute room assignment changes, etc. Then it gets compounded with late guest checkout, and the DVC system results in unbalanced mousekeeping needs on a day to day basis...
Something more along the line of a Toyota-type quality initiative (costs go down when you reduce defects) may improve cleaning and reduce costs. What if there were 3 different colored lights on a mini-hidden mickey at each door. 1 light=T&T. 2=Full cleaning. 3=done(logged by mousekeeper). Blinking=member still in room.
But that may be against Disney culture which started by throwing a ton of resources at an issue to provide the service when quality mistakes were present.