JetBlue - Not Impressed

[damone]

Flown with them many times, but their customer service department is really lacking. They canceled our scheduled flight for this summer, and rescheduled to an earlier time. We don't want to fly out that early, so I called to see if they could put us on the later flight. Was on hold for 30 minutes, and finally gave up. Sent an email to try and get somewhere and got an automated response saying they were receiving a high volume of email and would get back to me within 10-14 days.

It always amazes me how poor some companies, or industries as a whole, are with customer service these days. Just can't imagine telling someone "Yeah, we'll get back to you in about 2 weeks."

 

[seashoreCM]

Telephone again. Use only their 800 number from a non-cell phone.

Sometimes when you phone, you land on a bad line. The next caller leapfrogs over you onto a good line while you are still sitting on hold.

Changing a reservation is best not done by mail (email, snail mail, voice mail, chain mail, Federal Express, pony express, etc.)

 

[NJRRK]

I wasn't thrilled with their prices this year. I got CO for less even when I add in the luggage fees.

 

[TheWog]

Sorry, this is happening. I would call back.

 

[damone]

Telephone again. Use only their 800 number from a non-cell phone.

Sometimes when you phone, you land on a bad line. The next caller leapfrogs over you onto a good line while you are still sitting on hold.

Changing a reservation is best not done by mail (email, snail mail, voice mail, pony express, chain mail, etc.)

I'll try. I was calling the 800 number from a landline. I definitely don't want to change via email.