I have to say that all the people I have had any contact with at Song, from the flight attendants to the customer servce person on the other end of the phone, have all been terrific to work with. That's one of the reason's I keep flying Song. I don't want to get into a big thing here, but I can't get the times I want to fly with JetBlue at the $79 prices. It's the same way with SW. By the time I find the new rates, they're gone!! I know, my fault. I'm sure that at some point in the future JetBlue will have something that will fit my schedule and I'll fly with them. But in the mean time, I'm very happy to reap the rewards of the competition!!!