Originally posted by DawnCt
I don't think that it was wise for Disney to make the cuts that they did, despite "difficult economic times". They suffered in terms of customer loyalty. When I spend my hard earned discretionary income on vacation, I don't want to hear that hours are being cut, restaurants are closed and services are being cut because income is down. The cruise industry didn't cut back, they cut prices, they filled their ships and the business now is more than "afloat". I found that is where we get the biggest bang for the buck. They have built newer and bigger ships, increased service and have cut prices so they are nothing but attractive.
The same is true of other destinations. We were able to get great hotel rates when Hawaii's economy was down. They didn't send the help home and close restaurants. They provided a service at an enticing price. Eisner has squandered enough money on his pay offs for people he couldn't get along with and have placed that burden on the theme park visitors. He should have allowed enough cushion to maintain the level of services that long terms guests were accustomed to. He didn't and he has lost some formerly loyal guests for quite a while.
I'm sorry but can I remind you and everyone else that Walt Disney World, while cutting back on hours an hour here or there, or God forbid close a counter service restaurant that is underused during the offseason, offered the Fairy Tale Package? Did you and everyone else forget? Was I the only one to get such an amazing deal????
They did exactly what the other tourist industry companies did. In order to bring in guests and fill their parks and resort rooms, they CUT BACK the prices.
As for not offering anything new or enticing to the guests, I guess the following don't count at all do they:
Mission: Space
Mickey's Philharmagic
the addition of Nemo to the Living Seas
the Wishes fireworks show
the creation of the new auto stunt show at the studios
the building of Expedition: Everest at AK
Soaring Over California at Epcot
the opening of Pop Century
the building of the Saratoga Springs resort
the renovation of Port Orleans French Quarter
the renovation of the World of
Disney store and the addition of Once Upon A Toy in the marketplace
I can go on and on and on with this list. Rather than moaning and comlaining that Disney has forgotten the guests, sit back and really take a look at what they've done in the past few years. They are doing everything they can to keep their guests happy. Without guests, there is no Disney World or
Disneyland.
You don't think they know that? Are you for real?
Is this slamming anyone that agrees with the poster. Heck no. But WAKE UP! The entire Disney corporation is losing money and they are doing what is economically feasible and rational to maintain what quality they can afford. And I want to stress that I intentionally used the word CORPORATION. Say it with me folks. C-O-R-P-O-R-A-T-I-O-N! They are a business that operates with the almight dollar. They MANUFACTURE pixie dust and magical dreams. They don't operate with it for cryin' out loud.