OK folks, I've been reading stuff all OVER the web and this seems to be one of the most active boards for "Disney Experts". I am, therefore, begging a small amount of your time and attention in helping me insure as perfect a surprise for my wife on our 10th as possible.
First let me appologize for not using (or caring to learn) all the acronyms you all seem so fond of. The only ones I know are GF (Grand Floridan) and AKL (Animal Kingdom Lodge). Guess I'm just too old, but I like to actually be able to read things...
That aside, this trip is to be a surpise for my wife. We have lived in Florida for 10 years and got burnt out on Disney loooong ago (long lines, traffic jams, etc.), prior to the Animal Kingdom area opening. When it opened, the wife began dropping hints which I dutifully ignored until she moved on. Allowing her to think me an uncaring cad was not fun, but necessary. We are leaving Florida for good on June 1 (not soon enough for me) and I'm sure that, while she has a clue that she'll need the week of July 4th off, she probably thinks we're going to Ireland or maybe on a whale watching cruise or something.... certainly NOT returning to Florida. Sneaky devil, ain't I...
Anyway, I have pre-paid a Concierge level room at AKL for July 2 - 8 with the Magic Your Way Platinum Package. I tried to make the reservations online at Disney's website, but kept having trouble so I just called. The reservations person told me that the Platinum package and concierge level rooms gave me access to itinerary planning assistance and that all I had to do was call a number and someone could help me plan every detail of the trip (i.e. dining reservations, special events, flower deliveries, etc.). This was just before the end of April and everything I had read told me that I was waaaay behind the curve on trying to get certain reservations and so I was anxious to get with my "personal planner" and get things set. The reservations person said if I had any trouble to call them back and they would try and help.
When I tried the number I had been given it turned out to be for the GF planning folks and the person I spoke with gave me the correct number. At that point things went downhill quickly... I tried for 48 hours to actually speak with someone.. anyone... I left messages with return call numbers and times my wife wouldn't be here to intercept. I tried speed dialing repeatedly... they NEVER answer the phone, period. Apparently their service is based on outbound only... anyway, I eventually called reservations back and the only thing they could do was try the same number... with the same results. They suggested I just start making my own reservations by calling things individually. Sadly, I'm not a "Disney Expert" and have no clue as to what all is available, what things are possible and what aren't as far as time to go between "here and there", etc.
I did finally suck it up, ran out and bought a Birnbaum's and started trying to do my own "planning". The second place I called to try and make a reservation, I was getting depressed and told my story to the person on the phone... I know she wasn't there for that, but .. it was a good thing I did. She asked me to hold and about 30 seconds later my "angel of mercy" came on the other end. I don't know just what her primary job function is, but I'm betting she's way up the food chain from your normal "planner". Autumn proceeded to do a VERY professional job easing my concerns, taking me through step-by-step on what could be done and what couldn't, what was available, what we might want and things we should probably skip. It took about 2 hours but when all was said an done, I finally believed I had a truly "magical" experience planned.
Eventually I DID receive an email from "Sue" at AKL conierge and she and I have a fine tuned a couple things. You STILL cannot get a live human on the phone, period.
So, I now have the limo's, various flower deliveries, private fireworks boating, special spa treatments, etc., etc., etc. What I DON'T have (and where you fine folks with all your knowledge and experience can help me), is certain knowledge on what concierge room to try and get. I realize it's pretty much a crap shoot... from al I have read on various boards and in various reviews there are some really BAD experiences out there at AKL and I want to try and avoid that if at all possible. I'm dropping probably somewhere around $15,000 on this and I don't want it to be spoiled by having to return to a room that overlooks the freakin' dumpster or something.
While price is not really a problem, I refuses to pay the exhorbitant amounts they want for their suites (knowing what you get for your money), just as a matter of principle. So, I'm stuck in the single room scenario. We won't realy have THAT much time in the room anyway, but I want to at least TRY and make everything as perfect as possible for the wife. She is a REAL animal lover (we have 5 critters we care for) and the whole reason for choosing this (aside from her earlier hints) rather than the GF (where I KNOW how to get excellent service), is so that she can have lots of animal viewing. I have seen a wide variety of first hand reports and suggestions but rarely do those suggestions link the concierge floors with specific viewing areas. I tried to read this thread but my eyes glazed over quickly (just WAY too much "gushing" for me, sorry) and so if this information is to be found here already, please accept my appologies in advance.
Any thoughts, ideas or suggestions will be greatly appreciated. I know I can't ask for a specific room. What I want to do is be armed with information if we show up and get put in a worn down room overlooking the parking lot and I have to put the wife in the lounge with a glass of wine while I go and try to wheedle my way into something more appropriate for an anniversary trip. I already have my backup plans for leaving the place all together in the event of impasse' on room changes but am still fairly clueless on what to at least ask for in room location for our current reservation.
Thanks in advance for anything you might offer.
Bob
OH, terribly sorry, I suppose I should put one of thse things in here, too. Hmmm... how about:
