crs7568 said:
For those of you who have been concierge guests, do you feel like it was a positive experience? We are booked there for August and I have some hesitation because of a past visit with some snotty cast members, although this was not as a concierge guest. I can deal with not having a monorail but I really don't want to be bothered by arrogant or unfriendly cast members which has only ever happened at this particular resort.
We just returned from AKL and were lucky enough to stay concierge level. I cannot sing enough praises for the staff, beginning with the members of the IPO, and then to the wonderful CM's in the lounge. Because my children are all adults, this was the first real "family" vacation we have had in years, and this was an ideal way to experience it. We knew where we wanted to be each day, and so the IPO only needed to make our ADR's for us, and then the changes to the ressies as we got closer to our stay and added family members who were joining us for meals. Once we arrived, the CM's made us feel that we were the only people who needed attention, remembered who we were, and stopped to chat a bit as we congregated in the lounge. Our room request was Savannah view, not one in particular, and a connecting door if possible so that my little princess could go back and forth. We got the wonderful view, but no connecting door. I walked to the concierge desk, and asked if it was possible, and explained that we would not have a problem if it was not. Don checked his computer, and BOOM...new room. Our who stay ws about the little things that enhanced a vacation. My DH, who was a little persnickety about total price of the stay, had to cry uncle and admit that this was the best way for us to accomodate the needs of our family.
I must admit that everyone in the AKL took a minute to greet us, and ask if we needed anything, or to respond to questions...sometimes even before they were asked. CM's who tend the animals will often give info if it looks like you want to know what they are doing or why.
Either way, I think that you will enjoy your stay at this lovely resort, and if you encounter any CM's who are "snootier than thou" it is not the norm. I know that we di not have any negative experiences throughout our stay.