I'll go into more details on the show, but that FB post was made out of frustration. They did address the issue we were having (and no, it didn't have to do with the omelette!).
Starting with the POFQ review, we're going to include the following disclaimer with all future reviews:
"These reviews are a snapshot of our individual experience on a particular visit. A decision on whether to stay, eat or experience anything should not be made from one review or comment. This information is better used as a 'heads up' in combination with other reports that can be found on DISBoards.com and other Disney and travel communities on the web. Doing research and reading commentary from multiple sources is the best approach in deciding where your vacation dollars are spent "
When I look to book a hotel that I have no experience with, I look around - read a lot of reviews, see what the hotel has to offer and make my decision based on the totality of the information available to me. If I see that several people have reported the same issue or concern, that would influence me. No one should be influenced by one report or experience.
With that said, I'm certainly not going to hold back when my experience was negative, anymore than I would if it were positive.
Pete
Pete