Is there any hope that someone is going to pick up?

[HockeyMomNH]

Ugh, I'm on hold with ticketing about trying to get an expired ticket in my account upgraded to new dates.

I called a bit after 6pm and was super excited when the system told me it was an 11 minute wait. I got right to a person and told her my issue. She put me on hold to get a ticket specialist. The system told me it would be more than a 10 minute wait. It's been 1 hour and 30 minutes since then and I'm still getting the hold music.

Is there any chance that I'm still in a queue, or am I in phone purgatory? I don't want to give up, because it will be several more days before I can try again and time is running out.

 

[Turksmom]

I'd consult the Magic 8 ball for this one. May the force be with you

 

[HockeyMomNH]

2h and 3 minutes so far. Still no person.

 

[soniam]

Maybe try first thing in the morning right before the lines open. Just keep dialing a bit before and you should get in pretty early. I also wonder if trying on a Saturday or Sunday morning is better, because who wants to wake up early on the weekend to call Disney

 

[HockeyMomNH]

I just called back on my husband's phone. The CM I just talked to said that the current wait for ticketing is 247 minutes. I guess I still have 2 hours to wait. Ugh!

 

[HockeyMomNH]

Maybe try first thing in the morning right before the lines open. Just keep dialing a bit before and you should get in pretty early. I also wonder if trying on a Saturday or Sunday morning is better, because who wants to wake up early on the weekend to call Disney

I am up early on the weekends, but I hate to give up my place in line. I tried this morning, but at that point it was a 2 hour wait just to get to a CM, before I could even get in the ticketing queue.

 

[soniam]

I am up early on the weekends, but I hate to give up my place in line. I tried this morning, but at that point it was a 2 hour wait just to get to a CM, before I could even get in the ticketing queue.

The lines close at 9pm ET, which is in 15 minutes. You might as well wait for that. I assume they just disconnect at 9, but I have never been online that long. I had to call to apply tickets toward APs. I had to do it twice. I think I only waited 45 minutes total at line opening once. I can't remember how long the other was, because I was doing chores, surfing the web, and watching TV using my airpods. I don't work right now though, so my time is pretty free.

 

[HockeyMomNH]

The lines close at 9pm ET, which is in 15 minutes. You might as well wait for that. I assume they just disconnect at 9, but I have never been online that long. I had to call to apply tickets toward APs. I had to do it twice. I think I only waited 45 minutes total at line opening once. I can't remember how long the other was, because I was doing chores, surfing the web, and watching TV using my airpods. I don't work right now though, so my time is pretty free.

The ticketing line is open until 11pm eastern, so I still have time.

And... I just got a person! Fingers crossed I can get this ticket upgraded.

 

[HockeyMomNH]

3 hours and 6 minutes! The CM was great though and I was able to get the ticket changed, so all's well that ends well, I guess.

 

[Ikaikalani]

The lines close at 9pm ET, which is in 15 minutes. You might as well wait for that. I assume they just disconnect at 9, but I have never been online that long. I had to call to apply tickets toward APs. I had to do it twice. I think I only waited 45 minutes total at line opening once. I can't remember how long the other was, because I was doing chores, surfing the web, and watching TV using my airpods. I don't work right now though, so my time is pretty free.

"Only waited 45 minutes". How unfortunate that this is what we've come to with Disney, when 45 minutes on hold is a good thing. I got through once in 30 minutes and felt like I'd won the lottery or something

 

[cjlong88]

Honestly, whenever I call Disney, I strategically place the call when I’m doing other things. Actually, I find that I can get a lot of my errands taken care of and by the time they pick up, I’m ready to take care of my Disney business.

Sucks to waits so long, but I refuse to do nothing while on hold. I also found that first thing in the morning and get me through a lot quicker than midday or evening.