I had a bad experience with GS last week, and the more I've thought about it the more I would like to send them a letter with a suggestion about how the situation could have been handled better on their part.
It wasn't a big deal, other than the fact that it took me three phone calls and nearly two hours on the phone long distance to have it fixed, and it was the result of a glitch in their computer system.
Twice I was told that someone would be calling me back withing half an hour and I did not receive ONE phone call. I had to call back each time and follow up, and calling Florida from Connecticut is not cheap.
I am not doing this because I expect any compensation or an apology (LOL), I just feel that it is something that needs to be addressed by them in order to have a more clear protocol in this instance.
It wasn't a big deal, other than the fact that it took me three phone calls and nearly two hours on the phone long distance to have it fixed, and it was the result of a glitch in their computer system.
Twice I was told that someone would be calling me back withing half an hour and I did not receive ONE phone call. I had to call back each time and follow up, and calling Florida from Connecticut is not cheap.
I am not doing this because I expect any compensation or an apology (LOL), I just feel that it is something that needs to be addressed by them in order to have a more clear protocol in this instance.