Is there an address to send "suggestions" about Guest services to?

[Holly]

I had a bad experience with GS last week, and the more I've thought about it the more I would like to send them a letter with a suggestion about how the situation could have been handled better on their part.

It wasn't a big deal, other than the fact that it took me three phone calls and nearly two hours on the phone long distance to have it fixed, and it was the result of a glitch in their computer system.

Twice I was told that someone would be calling me back withing half an hour and I did not receive ONE phone call. I had to call back each time and follow up, and calling Florida from Connecticut is not cheap.

I am not doing this because I expect any compensation or an apology (LOL), I just feel that it is something that needs to be addressed by them in order to have a more clear protocol in this instance.

 

[Sammie]

The best way to contact them is to go online to www.disneyworld.com and click on Contact Us, there will be a form to fill out with your information, etc.

 

[bicker]

Some folks feel that regular letters get more attention:

WDW Guest Communications: PO Box 10040: Lake Buena Vista, FL 32830-0040

You should include the name of the person who eventually helped you get things straightened out. That more readily helps them validate the problem. Otherwise, it may just be logged, and made part of analysis for which issues to address.

 

[minnie61650]

I had a bad experience with GS last week, and the more I've thought about it the more I would like to send them a letter with a suggestion about how the situation could have been handled better on their part.

It wasn't a big deal, other than the fact that it took me three phone calls and nearly two hours on the phone long distance to have it fixed, and it was the result of a glitch in their computer system.

Twice I was told that someone would be calling me back withing half an hour and I did not receive ONE phone call. I had to call back each time and follow up, and calling Florida from Connecticut is not cheap.

I am not doing this because I expect any compensation or an apology (LOL), I just feel that it is something that needs to be addressed by them in order to have a more clear protocol in this instance.

I hope they will accept your suggestion.
I had an idea that I thought would make things easier for both the CM's and some of the special needs guests. Disney wrote back that they only accept
ideas from their CM's and Imagineers and that they understood I thought my
suddestion would be helpful but because of their policy all my communications with them about my suggestion were destroyed.
I hope you have better luck than I did.