Is there a flagged list of members that complain?

[Lidbetter284]

I have recently made a few complaints to the lobby regarding the cleanliness of my room. I admit that I am a germ freak and particularly inspect the bathrooms. I am on a list of complainers? Is my name red flagged? Can my membership be revoked?

 

[cmrdgrs]

Hummm... is this a serious post?

 

[Lidbetter284]

Yes it's a serious post. Why would you think it isn't?

 

[jillgunter]

I can't imagine them doing that, if your room is not clean they need to fix it.

 

[Lidbetter284]

On at least 3 seperate vacations I have found that the house keeping was not up to standard and received compensation. The last time I spoke to someone at Disney they mentioned my other complaints. Am I not to complain again? I was told of a flagged list.

 

[com_op_2000]

Back when DVC implemented the call when room is ready system:
I was supposed to receive a call the first time I used the system.
Keep calling the resort to check on the room, got the room number on one of the calls, we were settled into the room for over two hours before the call came through to tell us the room was ready. Have not had a problem since, I complained, maybe too loudly about this , and that my name is on a list somewhere to not have this happen again.

 

[twinsouvenirs]

Maybe the list is one where they will double check your room for cleanliness first, wouldn't that be nice?

 

[KAT4DISNEY]

You purchased a real estate interest - more than a club membership.

But no, complaints about maintenance would not be cause for such a thing to happen. Serious rule violations might get that to happen though.

 

[cmrdgrs]

Yes it's a serious post. Why would you think it isn't?

Sorry... I didn't mean to be offensive.

One of your questions asked if your membership could be revoked because you complained about the cleanliness of your room.

I'm sure there are circumstances under which Disney could revoke your DVC ownership -- but, certainly not because you complained about the cleanliness of room that didn't meet standards.

 

[bakerworld]

If there's a list somewhere than DD's is on it - I've yet to see her stop complaining until the 2nd beverage

Seriously, she starts her critique at check-in, naming names and passing out helpful tips. Equitibly, she doesn't restrict herself to Disney but gives everyone everywhere the benefit of her opinion and knowledge.

We tend to lean away and are sometimes called out for that too. Now we meet her in the parking lot, having already checked-in and stop at the bar before unloading in the room and immediately leaving.

 

[DebbieB]

I have recently made a few complaints to the lobby regarding the cleanliness of my room. I admit that I am a germ freak and particularly inspect the bathrooms. I am on a list of complainers? Is my name red flagged? Can my membership be revoked?

On at least 3 seperate vacations I have found that the house keeping was not up to standard and received compensation. The last time I spoke to someone at Disney they mentioned my other complaints. Am I not to complain again? I was told of a flagged list.

If you have received compensation, I'm sure they record it in your member records. What compensation did you get?

 

[NHTikiBeckie]

I guess some of us are questioning if it is a real post because it is a little bizarre and it's your first posts. What kind of compensation did you receive exactly?

 

[Dividends]

What resort did you stay at? room type and time of year/season?

 

[Cheshire Figment]

There is a system in place at WDW that keeps track of all Guest complaints where any level of compensation was provided. When I am in Guest Services and I do something that is an "exception to policy" I have to make an entry in the tracking system with the name, address and phone number of the Guest, what the problem was, and what I did to compensate the Guest. I generates an "incident number" which I have to record in the transaction.

If a person comes up to us we can look them up in this system and see how often they get special actions taken. If the notes show they have been warned in the past I can either make a decision on the spot or call for a manager for further review and discussion with the Guest.

 

[dianeschlicht]

There is a system in place at WDW that keeps track of all Guest complaints where any level of compensation was provided. When I am in Guest Services and I do something that is an "exception to policy" I have to make an entry in the tracking system with the name, address and phone number of the Guest, what the problem was, and what I did to compensate the Guest. I generates an "incident number" which I have to record in the transaction.

If a person comes up to us we can look them up in this system and see how often they get special actions taken. If the notes show they have been warned in the past I can either make a decision on the spot or call for a manager for further review and discussion with the Guest.

That policy makes total sense to me! We've all had an occasional "less than perfect" room where cleanliness is concerned, but I think how aggressively you pursue it with the front desk or manager might make a difference. I have casually mentioned inconsistencies in housekeeping to the manger on occasion, but just as an "information only" point and not expecting or requesting any compensation. I think the worry might be that if someone is constantly complaining just to get compensation, it wouldn't be right. I think the list you speak of is a good one!

 

[Sammie]

All companies track guest complaints and compensation as they should.

You definitely have people that are chronic complainers and always want something and some that even stage a complaint.

The tracking of this, also keeps employees from handing out compensation to friends.

 

[OrangeCountyCommuter]

Sure, but you have to be a chronic whiner wanting freebies. All companies know the problem customers. A valid complaint is not a problem. It is the "CM x did not jump up and down with joy to see us so now I want free park admission" complainer who makes the list

 

[BestDadEver]

On at least 3 seperate vacations I have found that the house keeping was not up to standard and received compensation. The last time I spoke to someone at Disney they mentioned my other complaints. Am I not to complain again? I was told of a flagged list.

I am going to assume cause you were compensated that there would be a note in there about it that can be referenced . I out they take your membership away .

 

[cseca]

There is a system in place at WDW that keeps track of all Guest complaints where any level of compensation was provided. When I am in Guest Services and I do something that is an "exception to policy" I have to make an entry in the tracking system with the name, address and phone number of the Guest, what the problem was, and what I did to compensate the Guest. I generates an "incident number" which I have to record in the transaction.

If a person comes up to us we can look them up in this system and see how often they get special actions taken. If the notes show they have been warned in the past I can either make a decision on the spot or call for a manager for further review and discussion with the Guest.

Interesting.
Does the list maintain the details on whether each complaint is valid or not?
As in if a member complains about mousekeeping exceptionally failed at cleaning the room are there pictures recorded and such?

I like the idea of the list but if we're supposed to "help" as our infamous former DVC president said to notify someone of their shortcomings... would that count as a complaint? So even if we are only trying to help our name gets put in the system? Or is it only when a compensation is given or requested?

 

[KAT4DISNEY]

There is a system in place at WDW that keeps track of all Guest complaints where any level of compensation was provided. When I am in Guest Services and I do something that is an "exception to policy" I have to make an entry in the tracking system with the name, address and phone number of the Guest, what the problem was, and what I did to compensate the Guest. I generates an "incident number" which I have to record in the transaction.

If a person comes up to us we can look them up in this system and see how often they get special actions taken. If the notes show they have been warned in the past I can either make a decision on the spot or call for a manager for further review and discussion with the Guest.

This all makes sense except I'm confused by the bolded part. "Warned"? Of what? It's up to Disney about any compensation so I don't understand the warning bit.