Is the Rep. on the phone the same as a your guide?

[ranthony]

I phoned DVC yesterday for the first time using a friend as a referral. Their guide was out on tour at the time so I was connected to someone else to answer my questions.

Is this person now assigned as my guide? If so, can I ask to be assigned the guide of my friends instead?

 

[CarolAnnC]

Most likely yes that will be your Guide. They are assigned as the first person you speak with or have contact with. You can only change if you have a valid reason and speak with a manager about it. Usually they remain the same.

 

[rodserry]

I phoned DVC yesterday for the first time using a friend as a referral. Their guide was out on tour at the time so I was connected to someone else to answer my questions.

Is this person now assigned as my guide? If so, can I ask to be assigned the guide of my friends instead?

Same thing happened to me except my guide had the day off. I talked to another sales rep and made it clear that I would only want to do the transaction with the woman who I was originally referred to. He said fine, was helpful, answered questions and left a message for my guide to call me when she got back. I would make it clear that you had a referral and wanted to talk to the specific guide. That should take care of it. Unless you really don't care AND they still honor the referral bonus! Katherine