We bought last spring and while I won't call it buyers remorse I will call it "Member Services Trauma" that could make me put our points up for sale! I recently had to call for a couple of reasons...we moved and I had to do a change of address, change of bank account for direct debit and also make a reservation. While I had e-mailed MS three times I never got a response and ended up being on the phone over 30 minutes for each call. They did not make my day magical. I called my guide, truly in a huff, and said I was shocked by the unDisney-like attitude with each of the three calls over the fifteen day period. One more call like that and my points will be on the for sale board 'cause I'd be just as happy booking online and not have to speak to MS.