A Message to our guests and owners
We understand the severe impact that the COVID-19 virus is having.
Here is what we hope to accomplish over the next few days (maybe weeks).
If you are a guest, please wait for us to contact you. We will work with your owner to verify point status and then contact you with available options. This could be a rebooked reservation, points for a future reservation, or possibly a refund dependent on the owner’s current financial status. We may, in some circumstances, be able to re-rent points to allow for a refund situation. Each case will have its own set of variables. We promise to do everything we can to ease this unprecedented situation.
If you are an owner, please wait for us to contact you. We ask that you put your contract with the guest aside and work from your heart. Let your conscience be your guide. Depending on the status of your points, we will ask you to rebook the reservation, offer the points for a future reservation, offer a refund of the monies sent to you if you are financially able to, and let us re-rent your points. We do not intend to leave any owner "holding the bag."
Our commitment to you is as follows;
We will be in contact with each and every owner
&
We will be in contact with each and every guest
Due to this unprecedented situation, we are not equipped with the resources to do this in our usual timely fashion. It may take weeks to sift through all of the cancelled reservations. Yet, we remain committed to replying to each message we receive. We ask that you don’t send more than one email; every email sent takes resources away to sort through. Abusive language will not be tolerated.
Thank you for your support and your loyalty. We will keep you updated throughout this dynamic situation as events unfold.