So we now have discounted annual passes and dining plan, both profit makers for Disney, meaning one can only ask how could they have been so dumb not to provide those earlier than they did. We also of course now have a $95 fee to trade out to Disney hotels, another of Jim's "membership enhancements." Free internet: if there is any cost involved, you are paying for it via dues so "free" is a misnomer.
He uses Disney Files (a magazine we pay for) to promo and seek contributions for a mainly management timeshare PAC, ADRA, i.e., he uses our money to promo his organization so that DVD does not have to pay mailing or other costs out of its own pocket to seek contibutions.
Website sucks and why is it that the search engine can never find anything you are looking for. Housekeeping needs serious improvement including something simple like just spot-checking to make sure they are actually cleaning the rooms. His main focus has always been sales not membership quality. His ability to communicate with members is abysmal.
The great point change disaster: this is an example of completely mindless and callous management. They sell BLT using a
point chart that purchasers rely on in making decisions to buy points. Then after four months of excellent sales, Big Jim and his crew do two things in sequence: create a 100 point minimum add-on for BLT and then change the charts to make all week nights higher, effectively telling the BLT purchasers, who had not yet even been able to use their points, that they are screwed and can't even buy a low point add-on. That is mangement at its callous worst because it just emphasizes that they did not think at all about the impact on members. They afterwards changed the 100 point add on minimum back to 25 following a lot screaming.
My vote: I will take whatever evil replaces him.