Is it worth it

[Mickey]

Is it worth it writing a letter to the Vacation Club informing them of things that were wrong or not up to Vacation Club Standards. Or, it is not worth the time. Has anyone ever written a letter, if so, what, if anything, did they do.

 

[Poorman]

I have e-mailed DVC and have gotten a phone call in reply. I think they are interested in what we say, I don't know if it will help anything. It is worth it to tell them though, if they don't know problems.they can't be addressed.

 

[Happy Birthday Cat]

If you are looking for them to solve problems so that others don't have to deal with them in the future, then it's definitely worth it. Write the letter, what harm can it do? It might help make you feel better too by just writing them.

HBC

 

[zurgswife]

Definately...I have written in the past and recieved a follow up phone call...

 

[DrTomorrow]

I'd write. I'm of the "they can't fix it if they don't know about it" opinion.

 

[manning]

You can't solve a problem until you know you have one.

Write!!!!

 

[pumpkinboy]

The Walt Disney Company is a customer-driven organization, especially the divisions related to theme parks. By all means tell them if anything was not up-to-standards . They really are listening and they especially want to hear about ways that they can make their most loyal customers (us) even happier, so perhaps we will spend even more of our money there. In my experience, if you write to them, they will write back and perhaps even fix the item you had an issue with. They certainly didn't get this big and popular by not listening to customers.

So, IMO, writing them would be a very productive activity, and can help preserve the standard we expect from our favorite vacation spot.

 

[tjkraz]

OK, you're under no obligation to respond, but I'll at least ask the question: what sort of problems did you encounter during your stay?

I'm sure I speak for many here when I say that we do take an active interest in the experiences (both good and bad) of fellow members.

 

[MDonley]

DVC seems to appreciate hearing from its members on both good and bad encounters. I've always gotten a response to my email. I don't nitpick, so I'm sure they don't look at me as a complainer, but if something really needs their attention, they'll hear about it.
I write down the names of the MS person I talk to and when the service is outstanding, they hear about that too! (I probably wouldn't try the "good news, bad news ... which do you want to hear first" approach though)
You can't be heard if you don't speak up.