Is it too late to complain? BAD Service ~ Long

[ArmyWifey1974]

Hello... I am planning a trip for me and my hubby to WDW in February.. As I am planning I still have a few bad experiences stuck in my head from our last trip in June 2004 ... I am trying to forget it but it is kind of hard not to.. So her it goes any advice is greatly appreciated....... Ok my husband came back from 10 months deployed in Iraq and so we decided to take a well deserved vacation.. We stayed at the Contemporary through Shades of Green and upon arriving the guy at the desk was nice at first and then said " oh you booked this through Shades of Green".. Then his whole attitude changed and he acted like he was doing us a favor by checking us on..... The next few days were alot of fun , just alot of crowds but we pretty much expected that.. Then on day 4 we had a tee time at the golf course next to Shades Of Green ( I can't remember the name of the course right now) ... Anyway we arrived about 15 minutes before our tee time and had to wait for over an hour before we could even get a cart.. While we were standing around some of the employees there starting being really rude to me saying " Oh you think that you know how to golf young lady" and I hope you have sunscreen on blondie " and " Do you even know how to golf?" then they all started laughing really loudly and said that I won't be able to keep up with the "real golfers"..... and so on and so on...... My hubby didn't hear any of this stuff because he was in the pro shop ..... Then when it was time for us to get in the golf cart we we were asked where my golf bag was... My hubby told them that we left my bag at the hotel and he put my clubs in his bag so it was easier to carry through the hotel.... Then they said that according to the PGA rules I must have my own bag so we would have to rent one... So we did... Then we finally get up to the 1st tee and thats where we learned that we "have to play in a foursome... The 2 men that we were paired up with were standing there the whole time rolling their eyes... Then one of the employees told our new partners " sorry you have to play with little Miss Princess here" .... At that point I felt a lump in my throat like I was going to start crying... My hubby could see that so he told the guys to leave me alone and asked me if I still want to play ,so I told him that I would rather not and that I would like to just sit in and drive the cart while he played with the other 2 guys...So I did and they all played while I sat there felling like an idiot...... My husband kept telling me how sorry he was that that happened. But I couldn't stop feeling like a second class person being the only woman in an all men surrounding........ I guess I should have read more on the course before i made the Tee time that way I would have expected to follow the PGA rules which is no big deal really... However I don't think that I should have been humiliated because I am a woman that is new to golf...So My question to you is should I complain to anyone about this?and if so who?? and is it too late for me to complain about it now? and lastly can anything be done to make me less nervous about our upcoming vacation?

 

[dzneelvr]

IMO it is too late to complain about something that happened over 6 months ago. There just isn't the timeliness, nor the ability to search out those employees to give them the information and consequences.

But if it ever happens again do things differently. Get others involved; take down names; tell their supervisor, etc.
You should not allow people to treat you like that, but they can't change unless their are forced to in some cases.
Chin up...it probably will never happen again.
Have a magical time

 

[sherry8253]

Sorry about your bad experience. My DH loves golf and plays at least 4 times a trip. I don't play very well and because of the price, I usually play once a trip and ride along with him the other 3 times. We have never had to wait for a cart and we have been there when tournaments are being played on sister courses. What time of day did you play? We usually play fairly early in the morning. Maybe that is the difference. Also, even at courses at home, you have to have your own bag. It is just a rule. Sorry you didn't know that. They could have offered you a bag to put your clubs in instead of making you rent clubs. I have never found any employee at any of the golf courses (and we have played them all) to be anything other than kind and polite. Most of the guys who work there are semi-retired men and go out of their way to be nice. Since I do not play well, I always pick up the ball after the max strokes for the hole so I do not hold anyone up. The golfers we have been paired with are always very nice and we always have a great time. I often see other women on the course and we are paired with another couple about 1/2 of the time. So I would chalk it up to a bad day for someone. Just make sure you follow the rules and if you only get halfway to the hole with the max number of strokes pick up the ball and go putt with the rest of the party. That way you wont delay your fellow golfers - both those with you and those behind you. Or if you don't play well and want to save some money, ride along like I do. I have more fun when I ride then when I play. I always have fun watching for animals and sometimes I even see a gator or two. I always tell the other golfer I am my DH's official score keeper who is there to make sure he doesn't cheat. Then DH usually add, I am really there to laugh at the way he plays and we all have a great time. They charge a small cart fee for riders and Disney is used to having a spouse just ride along. Have a great time either way!!!

 

[mmeb144]

I don't golf, but letting them talk like that around you is not appropriate. Next time, if there is a next time, you should let them know as soon as the first inappropriate remark is spoken. Don't wait until you are upset about it. Just calmly ask them to keep their comments to themselves. If that doesn't work, ask to speak to the manager. No one deserves to be made fun of.

You were in an environment that was new to you. You didn't know all the rules, like the golf bag thing. sherry8253 probably has the right of it. Most people wouldn't behave like that.

Sometimes, people are just jerks. We don't have to be. Go in February and have a magical time. You are there to be with your honey. I'm going in February, too. Just me and my honey, no kids!

Marie

 

[sunkissed212]

I definitly don't think it's too late to complain about bad experiences you had on your last trip/ Especially if it's giving you second thoughts about making another trip.

I got a call from an executive from WDW this past October after I sent a letter (a good letter) to them about what a great trip that I had in September, and when I was on the phone with her, we talked about how important it is for guests to let WDW know about their experiences both good AND bad. They need to know what bad things are happening to guests in order for them to take corrective action and fix things to make future visits for those guests more pleasurable. At the same time it is imprtant for people to express their good experiences as well so that WDW can know what they are doing good and use those positive feedbacks to encourage better customer service on their part.

I would definitly write or call to voice your concerns about your past trip to WDW. I think that the executives respect people that call them and let them know of problems so that they have a chance to correct them.