Since this is your first trip to universal, you have picked a good
travel agency to use.
Dreams Unlimited has a very good reputation and easy to work with.
you will not have any problems using them.
they are trustworthy.
the first time i did my orlando trip, i used a travel agency.
after that, i did my own booking as i started using discounts in my travel.
Dreams will work with you on the best deals they can find.
it will be prepared for you so you don't have to seek out different deals or promos.
if you are interested in using a super saver rate, let your agent at Dreams know that. they can show you a couple of ways to book your trip.
they can work with you on transportation in getting to orlando, transportation while in orlando, park tickets, hotel bookings, park tickets, etc.
since i have been going to the motherland/disney since 1974 and the darkside/universal since the year after they opened, i do all my planning without an agency. at this point for me, half of the fun of my trip is my pre planning.
some people prefer to have an agency do all the foot work for them no matter how many times they have vacationed in orlando.
it's a personal preference and nothing more than that.
i hope you have a fantastic trip to the darkside.
if you have more questions, just post on the threads.