As I promised . . .
The gentleman from WDW Executive Offices called me this morning in response to my concern over the tour groups that take over WDW, causing too much pain for those of us and others who are the more well-mannered guests. In my e-mail, I included the link to this thread, which he said he did read many of our posts.
This gentleman, who I will call Fred, said that some of the WDW executives do read the Dis Board, and they obtain ideas from us Disers and are open to suggestions.
Regarding this BTG thread, Fred said that it seemed that many of the posts were experiences from the past. He said that WDW is very aware of the issues involving groups and have tried to curb as much pain for other guests as possible. He said that CMs go into a weekly meeting where they can talk about such issues. The CMs are also empowered to make sure the rules are obeyed, and yes, if necessary they will remove unruly guests and/or call security.
I shared with him that even though many of these issues posted on this thread were past issues, some were current. He said that he hoped that the guests have seen these issues have been curbed from previous years.
I stated that some of the groups would chant in the middle of performances, disrupting the whole experience for all. He said that whenever they see that type of behavior, CMs are supposed to go over to the guests and inform them of their disruption, rather if they are talking, chanting, or even having flash photography. He said this is for any guest, not just those in a tour group.
He said that WDW folks have even met with the Brazilian tour leaders to let them know of the rules and regulations. I know . . . they obviously did not pay much attention to what the WDW folks had to say, but apparently Fred is under the impression that the BTGs and others are a bit better than in previous years.
He added that when the WDW executives do read our posts (this thread and others), they do sit up and pay attention. I suggested that if the groups need a more responsible chaperone, how about having it mandatory that the groups pay for a CM to be their personal guide. Therefore, there would be a WDW person ready to act. However, Fred did make a good point to that suggestion. He said that then they would have to figure out which groups to have this rule and you would have to basically include every group, including magical reunions.
So again, if any of you have any brighter ideas, just e-mail them to WDW executives. At least you can say you tried.