Is Anyone getting through to DCL on phone !

[Chipmunkmaniac]

I called 12 min ago at opening and was quoted 5in now lets see and wait

 

[Chipmunkmaniac]

Dont call dcl today.. the 40min wait became 1h40 and guess what they cant pull up reeervations nor make new ones! Their system is down.. no joke

 

[Dug720]

Their system is down.

"Routine maintenance"

 

[DCLMP]

I called the wrong AA line then I was a 3 hours hold. The next day(yesterday) was a 5 hour hold just before midnight with a poor connection so I got disconnected after 5 minutes incomplete in my reservations. Left a call back number because I called right back saying I would get a call after 8 hours (so 8am) But they woke me at 5am and I scrambled out of bed because who knows if I would get a live person later!

Was that the advantage line?

 

[Snowwhyt]

Was that the advantage line?

Just straight American Airlines number. Since I don’t know what the advantage line is I assume that’s some sort of frequent flyer perk that I don’t have.

 

[kiddisney]

tried to do the online check-in on monday - couldn't upload our passport picture - it just kept spinning - so we tried the next night - and it still kept spinning - tried the third night - and still couldn't do it - so when i tried again this morning i was a little ticked - and i called - and they told me 408 minutes - almost 7 hours to wait - this is not acceptable - they already have our money - the least they can do is let us check-in -

 

[n2mm]

tried to do the online check-in on monday - couldn't upload our passport picture - it just kept spinning - so we tried the next night - and it still kept spinning - tried the third night - and still couldn't do it - so when i tried again this morning i was a little ticked - and i called - and they told me 408 minutes - almost 7 hours to wait - this is not acceptable - they already have our money - the least they can do is let us check-in -

This happened to us on the checkin night. I was trying through the app with my iPhone. I switched to my computer using chrome and it went right through. On my phone with safari I got the blue circle of death. Try a different server or try the website, not the app.

 

[ironz]

tried to do the online check-in on monday - couldn't upload our passport picture - it just kept spinning - so we tried the next night - and it still kept spinning - tried the third night - and still couldn't do it - so when i tried again this morning i was a little ticked - and i called - and they told me 408 minutes - almost 7 hours to wait - this is not acceptable - they already have our money - the least they can do is let us check-in -

I don't know if this would help, but make sure you haven't cropped or altered the passport photo or the other photo. When we were checking in for a cruise earlier this year, I had cropped the photos on my phone to make them look better and it wouldn't take them (spinning). When I tried to upload the original photo, it took them fairly quickly. So my guess was that it can tell if the digital image has been altered and didn't like that. That is a total guess on my part, but it does sort of make sense. Good luck!

 

[Barbamama]

Called the Castaway Club line at 3:27 pm and our call was finally answered at... 7:50!

 

[KevinFL]

i have had the best luck calling Costco right at 7:00 am pacific time when they open (9:00 central and 10:00 Eastern). They can only take 50 calls on their system. I think DCL is causing them issues because Costco has to hang on hold with these DCL wait times.

Agreed on DCL causing Costco travel issues

 

[mndisfam]

Called the Castaway Club line at 3:27 pm and our call was finally answered at... 7:50!

May I ask why you called them? I didn’t know you could call them about anything, and now I’m wondering if I’m missing out on something!

 

[dad of 3 addicted to DCL]

I just called Hilton for a non-DCL related land vacation to New Orleans. First time: 45 second wait. Second time: 37 second wait. Yeah, I timed it after my DCL experiences

 

[DCLMP]

Just straight American Airlines number. Since I don’t know what the advantage line is I assume that’s some sort of frequent flyer perk that I don’t have.

There was a slew of cancellations among the airlines Friday over 2000 mostly SW though. There doesn't seem to be a real reason for it, but airline travel has been a mess lately.

 

[Dug720]

There was a slew of cancellations among the airlines Friday over 2000 mostly SW though. There doesn't seem to be a real reason for it, but airline travel has been a mess lately.

The main reason is there was severe weather in the south Thursday through yesterday and that caused a LOT of cancellations.

 

[n2mm]

The main reason is there was severe weather in the south Thursday through yesterday and that caused a LOT of cancellations.

also the NW. we live near DC and the wind gust were horrible and dangerous storms all day, even some tornadoes touching down. I was not surprised to see so many cancellations.

 

[randumb0]

tried to do the online check-in on monday - couldn't upload our passport picture - it just kept spinning - so we tried the next night - and it still kept spinning - tried the third night - and still couldn't do it - so when i tried again this morning i was a little ticked - and i called - and they told me 408 minutes - almost 7 hours to wait - this is not acceptable - they already have our money - the least they can do is let us check-in -

Your file size may be too big. Try to compress them or use different pictures

 

[Barbamama]

May I ask why you called them? I didn’t know you could call them about anything, and now I’m wondering if I’m missing out on something!

I called them about adding air travel and ground transfers to our cruise. I sometimes use the CC line as an alternative to the general DCL line. Sometimes they answer quicker but most often there's no significant difference, in my experience.

 

[Dug720]

also the NW. we live near DC and the wind gust were horrible and dangerous storms all day, even some tornadoes touching down. I was not surprised to see so many cancellations.

Yep. And even if the weather was "perfect" at your home airport, delays/cancellations in one area cause delays/cancellations across the system. If your incoming equipment can't get there, you're not going anywhere.

 

[DCLMP]

The main reason is there was severe weather in the south Thursday through yesterday and that caused a LOT of cancellations.

Southwest said it was a system issue.

 

[Cheburashka]

I called DCL on Friday midday, and was quoted almost a 7 hour wait time. I just left the phone on hold with the volume turned all the way down while I worked that afternoon. After work, I ran some errands, leaving the phone on hold with volume down, and then after getting home, I turned the hold music up and put it on speaker. The call was answered about 5 hours in.