I spoke with Jennifer this morning & she advised me that she had been promoted to a Wishes Wedding Planner. She told me that she would be getting an email out to all of her current Intimate/Escape brides to advise as soon as she could but it would take her a while to reach all of them becuase she had over a hundred. She also told me that Kathleen Reynolds did used to work for DFTW. She didn't say this but I got the impression that she had been out on maternity leave or something similar. She also told me that she would be going over each of our files in detail with Kathleen. I have only actually spoken with Jennifer twice. Once when she called me to advise me that she would be my planner & this morning when we were discussing an issue I was having with the cake. The initial conversation was very short. And, the one we had this morning was less that 10 minutes so I don't think that either one would count towards my consultation. But, that also means that all correspondence have been via email which mean that I have everything in writing. But, even if I didn't, I don't think I would have to worry. I know alot of people have had some not so great experiences with DFTW but, so far mine has been great. And, I can't imagine that DFTW wouldn't honor something once a planner had agreed to it.
Just my 2 cents