Mickey Fliers
DIS Veteran
- Joined
- Sep 18, 2004
- Messages
- 4,872
Well, my boys (7,5 and 2), my cousin (16) and I checked into the BC for a quick 3 night stay before we moved over to the CR tower. We checked in on Tuesday, June 28th at about 5:00 pm. Room was great. We unpacked, all the usual stuff you do when you check in. I unpacked my cell phone charger and digital camera charger and placed them on the desk to charge my phone and camera. The next day, we head over to AK for the day. When we get back to the room at about 3:30 I went to plug in my cell phone and noticed both my chargers were missing from the desk. I look all over the room and through all of my luggage (only 2 pieces) and they are no where to be found. 
I call housekeeping and they tell me that they will look into it, but my mousekeeper would never have taken personal items. Okay, but where are my chargers? We go to dinner and I don't hear anything from housekeeping until I finally call them back at about 8:30 pm (Wed night). They tell me that they have searched everywhere and that they don't know where the charges have gone. My mousekeeper has gone home for the day and they will ask her about it when she comes back to work the next day. They offer to look in "lost and found" for some charges that will work on my phone and camera and let me borrow them. Of course, they don't have anything that works and now my phone is on it's last bar
Did I mention that I am smack dab in the middle of a move and this phone is my only way of communicating with anyone, including my DH for about the next 3 weeks?
The next day (Thursday) I don't hear from anyone (again!) until I contact housekeeping at 5:00. At this point, they transfer my to "lost and found". Now listen up, this is where it gets interesting....
I am told that the previous guest called and said that they left their charges behind. Someone was then told (don't know by whom) to enter my already occupied room and removed my chargers and then mailed them to the previous guest!
Now, I realize that Disney was trying to do something nice for a guest that felt they left something behind (which they did not). However, I did not realize that it was Disney policy to enter an already assigned and occupied room to remove personal items and send them to someone else. They never contaced me ahead of time and said "hey, can we check your room for something a previous guest left behind?" or "let's make sure these don't belong to the new guest."
This situation was frustrating to say the least. I was not offered any solution other than, "we will have to wait until the guest we sent your chargers to sends them back" (and that was not really an option, again...phone now slowly dying) until I finally complained to a manager. They purchased me a new digital camera charger right away and tried to find a phone charger. When they could not locate a phone charger in all of central Florida, they did end up buying me a new cell phone and had it delivered to my room at the CR. (Really nice phone, by the way!)
John at the front desk was very helpful once I made him aware of the situation and I am satisfied with the outcome. But, when it comes right down to it, they STOLE my chargers. All of this could have been avoided if they had just contacted me ahead of time.
Just and FYI. BTW, I have no problem staying at the BC again and am doing so in December.
I call housekeeping and they tell me that they will look into it, but my mousekeeper would never have taken personal items. Okay, but where are my chargers? We go to dinner and I don't hear anything from housekeeping until I finally call them back at about 8:30 pm (Wed night). They tell me that they have searched everywhere and that they don't know where the charges have gone. My mousekeeper has gone home for the day and they will ask her about it when she comes back to work the next day. They offer to look in "lost and found" for some charges that will work on my phone and camera and let me borrow them. Of course, they don't have anything that works and now my phone is on it's last bar
Did I mention that I am smack dab in the middle of a move and this phone is my only way of communicating with anyone, including my DH for about the next 3 weeks?
The next day (Thursday) I don't hear from anyone (again!) until I contact housekeeping at 5:00. At this point, they transfer my to "lost and found". Now listen up, this is where it gets interesting....
I am told that the previous guest called and said that they left their charges behind. Someone was then told (don't know by whom) to enter my already occupied room and removed my chargers and then mailed them to the previous guest!
Now, I realize that Disney was trying to do something nice for a guest that felt they left something behind (which they did not). However, I did not realize that it was Disney policy to enter an already assigned and occupied room to remove personal items and send them to someone else. They never contaced me ahead of time and said "hey, can we check your room for something a previous guest left behind?" or "let's make sure these don't belong to the new guest."
This situation was frustrating to say the least. I was not offered any solution other than, "we will have to wait until the guest we sent your chargers to sends them back" (and that was not really an option, again...phone now slowly dying) until I finally complained to a manager. They purchased me a new digital camera charger right away and tried to find a phone charger. When they could not locate a phone charger in all of central Florida, they did end up buying me a new cell phone and had it delivered to my room at the CR. (Really nice phone, by the way!)
John at the front desk was very helpful once I made him aware of the situation and I am satisfied with the outcome. But, when it comes right down to it, they STOLE my chargers. All of this could have been avoided if they had just contacted me ahead of time.
Just and FYI. BTW, I have no problem staying at the BC again and am doing so in December.
I think it was easier for them to come up with this bogus story than admit a staff member came into your room and stole your chargers.
). I am not sure if the story they gave me is true or not, but if it is, I believe this whole event should at least prompt an examination into Disney policy. As my DH said, "maybe we should call and say we left a stack of $50's behind and they might be in someone else's wallet, but please send them right away!" 
ing that they would just take stuff.
