Interesting Experience w/ ADR Change Issue

[Mackenzie Click-Mickelson]

Target does it and so do a lot of other retailers. A co-worker had her QVC account cut off because she returned too much. So she opened an account under her husbands name and used a different credit card!

Amazon isn't the best example because no one can quite figure out what criteria they use and it doesn't seem to be uniform but they also monitor your return habits.

Walmart tracks you as well (especially if you don't use a receipt).

I used to work for Spirit Halloween for 3 seasons when I was in college. It was astounding how many people wanted to return or exchange items after the deadline date of which there were signs all over the store, behind the register was a big large sign, on the counter where you checked out were signs, on the walls were signs, and eventually on the door as you entered had signs. Didn't matter people just expected you to ignore that and let them return their items. It was a "no returns, no exchanges, no exceptions" past a certain date. I'm not sure if their system tracked people though.

 

[The Iron Giant]

Many nationwide retailers use the same database to track customer returns. They share the information because the organzied shoplifting rings will steal from all of them with some trying to return items for credit on gift cards. Once they have the gift cards they can be sold online or some stores even have machines/kiosks where you can sell back gift cards for money. Once you're flagged in that database you're done at all the stores that use it.

 

[The Iron Giant]

What I do care about is when there is a clear Disney policy - I don't think it should be waived.

That's cool. I think that's the heart of our not seeing eye to eye here. My feeling is that there is nothing wrong with calling and asking respectfully for the policy to be waived. Disney has every right to say no, but in my experience they usually are happy to accomodate reasonable requests. The worst they can say is no.

 

[Lewisc]

I can understand calling, if possible in person at the restaurant, and asking for an exception due to circumstances out of your control. I stopped by Tiffens with a child having a melt down. Penalty waived. People without reservations were being sent away.

I think it's wrong to expect an exception for something 100% in your control; decided to eat in a different restaurant for example.

 

[DLgal]

That's cool. I think that's the heart of our not seeing eye to eye here. My feeling is that there is nothing wrong with calling and asking respectfully for the policy to be waived. Disney has every right to say no, but in my experience they usually are happy to accomodate reasonable requests. The worst they can say is no.

The cast members have power to waive fees when a guest needs an accommodation due to situations out of their control. And absolutely, when you find yourself in a sitiation like that, calling in and politely asking for the fee to be waived is reasonable.

"Something better came along" doesn't rise to that level, IMO.

 

[The Iron Giant]

The cast members have power to waive fees when a guest needs an accommodation due to situations out of their control. And absolutely, when you find yourself in a sitiation like that, calling in and politely asking for the fee to be waived is reasonable.

"Something better came along" doesn't rise to that level, IMO.

That's cool. I think that's the heart of our not seeing eye to eye here. My feeling is that there is nothing wrong with calling and asking respectfully for the policy to be waived. Disney has every right to say no, but in my experience they usually are happy to accomodate reasonable requests. The worst they can say is no.

 

[Lewisc]

That's cool. I think that's the heart of our not seeing eye to eye here. My feeling is that there is nothing wrong with calling and asking respectfully for the policy to be waived. Disney has every right to say no, but in my experience they usually are happy to accomodate reasonable requests. The worst they can say is no.

Calling multiple times is more then a little rude, JMO.

 

[HopperFan]

That's cool. I think that's the heart of our not seeing eye to eye here. My feeling is that there is nothing wrong with calling and asking respectfully for the policy to be waived. Disney has every right to say no, but in my experience they usually are happy to accomodate reasonable requests. The worst they can say is no.

Disagree.

OP acknowledged there was no medical emergency, there was no "trapped on broken monorail" ... there was "I found somewhere better to eat" so Chef Mickey's was just supposed to accept the loss?

I consider it earnest money. Chef Mickey did nothing to invalidate the contract. Guest wanted to break their commitment, so they would lose the earnest money. Guest didn't want to adhere to what they agreed to so they called back to ----- another CM.

 

[The Iron Giant]

Disagree.

OP acknowledged there was no medical emergency, there was no "trapped on broken monorail" ... there was "I found somewhere better to eat" so Chef Mickey's was just supposed to accept the loss?

I consider it earnest money. Chef Mickey did nothing to invalidate the contract. Guest wanted to break their commitment, so they would lose the earnest money. Guest didn't want to adhere to what they agreed to so they called back to ----- another CM.

Yes… I’m suggesting Chef Mickey should accept the loss if Disney agrees to modify the reservation. No rules, codes, or ethics are broken if Disney voluntarily agrees to waive the fee. Disney is a business. And they know when a waiver of policy is conducive to good business.

We have a trip planned later this summer. I would be happy to volunteer and explore this debate further. If I see a desirable ADR become available within two hours of one we already have booked I will contact Disney and inquire about a waiver of the fee to change. If they readily agree to the waiver, I will promise to ask the CM if such a change is unreasonable or frowned upon. I will then dutifully report back here in an effort to shed more light on this topic.

Be well!

 

[Mackenzie Click-Mickelson]

Yes… I’m suggesting Chef Mickey should accept the loss if Disney agrees to modify the reservation. No rules, codes, or ethics are broken if Disney voluntarily agrees to waive the fee. Disney is a business. And they know when a waiver of policy is conducive to good business.

We have a trip planned later this summer. I would be happy to volunteer and explore this debate further. If I see a desirable ADR become available within two hours of one we already have booked I will contact Disney and inquire about a waiver of the fee to change. If they readily agree to the waiver, I will promise to ask the CM if such a change is unreasonable or frowned upon. I will then dutifully report back here in an effort to shed more light on this topic.

Be well!

This is why we can't have nice things

 

[mom2rtk]

This is why we can't have nice things

People "bumping and dumping" was why we couldn't have nice things. People swapping one $600 meal for another are still bread and butter to Disney.

 

[Mackenzie Click-Mickelson]

People "bumping and dumping" was why we couldn't have nice things. People swapping one $600 meal for another are still bread and butter to Disney.

Nah people calling up "just to see" if they too will get an exception for the sake of a Disney thread with no real reason to is why we can't have nice things. Why even put any CM (phone or in person) through that?

 

[The Iron Giant]

This is why we can't have nice things

Be positive! Hopefully I report back that Disney is happy to oblige.

 

[Mackenzie Click-Mickelson]

Be positive! Hopefully I report back that Disney is happy to oblige.

Nah cuz it won't mean a darn thing, it may make  you feel better but it doesn't actually mean any shift in Disney's policy. I get it you want to be right here I understand and there's times where it's helpful when posters offer to do something on their next trip to report back, this isn't one of those cases. It's neither helpful for a blanket understanding nor nice to put CMs in that position.

 

[The Iron Giant]

Nah cuz it won't mean a darn thing, it may make  you feel better but it doesn't actually mean any shift in Disney's policy. I get it you want to be right here I understand and there's times where it's helpful when posters offer to do something on their next trip to report back, this isn't one of those cases. It's neither helpful for a blanket understanding nor nice to put CMs in that position.

That’s the beauty of The DIS. What’s not helpful or useful information to one person can be very helpful to others.

 

[Mackenzie Click-Mickelson]

That’s the beauty of The Dis. What’s not helpful or useful information to one person can be very helpful to others.

Except when you violate the DIS rules by discussing ways to circumvent Disney's policies in place.

 

[The Iron Giant]

Except when you violate the DIS rules by discussing ways to circumvent Disney's policies in place.

No one is discussing ways to circumvent rules. Calling and asking if my reservation can be modified is not a violation of rules.

 

[Mackenzie Click-Mickelson]

No one is discussing ways to circumvent rules. Calling and asking if my reservation can be modified is not a violation of rules.

Disney's policy is you cannot modify nor cancel within 2 hours. A fee or penalty may be assessed and the exact amount varies depending on what restaurant.

We can go round and round on agreeing with the policy, do we think it's right for it to be in place but the moment you started talking about you calling up just to see what answer you get especially by setting up the situation on your end when you know the policy in place and that you'll report back so you can help other people potentially get their fees waived (no two situations are alike anyhow that's what I meant by showing a blanket understanding of how the policy is applied) is when you cross over into discussing ways to go around Disney's stated policy. It's precisely why we can't have nice things when people constantly look for ways to stretch a policy to their benefits (or the benefit of others).

Hope you have a nice trip

 

[The Iron Giant]

Disney's policy is you cannot modify nor cancel within 2 hours. A fee or penalty may be assessed and the exact amount varies depending on what restaurant.

We can go round and round on agreeing with the policy, do we think it's right for it to be in place but the moment you started talking about you calling up just to see what answer you get especially by setting up the situation on your end when you know the policy in place and that you'll report back so you can help other people potentially get their fees waived (no two situations are alike anyhow that's what I meant by showing a blanket understanding of how the policy is applied) is when you cross over into discussing ways to go around Disney's stated policy. It's precisely why we can't have nice things when people constantly look for ways to stretch a policy to their benefits (or the benefit of others).

Hope you have a nice trip

My comments were very specific and only applied to asking to modify a reservation to another restaurant without incurring the penalty. Calling and asking is not a violation of any Disney rule. There is no deception involved. Only the polite request to accommodate a change.

 

[Mackenzie Click-Mickelson]

My comments were very specific and only applied to asking to modify a reservation to another restaurant without incurring the penalty. Calling and asking is not a violation of any Disney rule. There is no deception involved. Only the polite request to accommodate a change.

Okay, you do you boo because we're at an impasse