Incident at Staples

[SharpMomOfTwo]

Yeah!!! He's also lucky that wasn't me he was talking too. If it was, DH would have met him out in the parking lot.

And thats a great example to set for the kids.

 

[BeachGirlFLA]

I agree with this post. He overreacted but you could have avoided the whole thing to begin with by getting his attention and asking if he'd like to move over to the new register.

He should have been paying attention (and this is coming from someone whose friends and boyfriend tease her all the time that she doesn't pay attention to anything.) It was his problem if he didn't realize the line was opening up and he was a complete jerk. If you were in a crowded bar and a seat opened up and people who happened to be there before you didn't take it because they didn't notice, would you say "excuse me, but there's a free seat over there" or would you go after waiting a couple of minutes and take the seat yourself?

 

[SharpMomOfTwo]

He should have been paying attention (and this is coming from someone whose friends and boyfriend tease her all the time that she doesn't pay attention to anything.) It was his problem if he didn't realize the line was opening up and he was a complete jerk. If you were in a crowded bar and a seat opened up and people who happened to be there before you didn't take it because they didn't notice, would you say "excuse me, but there's a free seat over there" or would you go after waiting a couple of minutes and take the seat yourself?

A bar and a check out line are two totally different situations. You don't KNOW if they even want to sit at a bar, but you do know that someone in a checkout line WANTS to check out. I guess common courtesy is just a dying art.

 

[BeachGirlFLA]

A bar and a check out line are two totally different situations. You don't KNOW if they even want to sit at a bar, but you do know that someone in a checkout line WANTS to check out. I guess common courtesy is just a dying art.

I hold doors for people all the time, say "please" and "thank you" all the time, let people have the parking spot if I saw them driving around looking for one and I just happen to be closer to one that opens up, etc. but her waiting for a reasonable length of time to see if he took the spot was common courtesy. It's not as if she immediately rushed over there and pushed him out of the way to get there....that would be reason to say that common courtesy is a dying art. Besides, judging from this man's attitude who knows what he would have done if she had alerted him to the spot in the line by tapping him on the shoulder?

 

[MushyMushy]

He should have been paying attention (and this is coming from someone whose friends and boyfriend tease her all the time that she doesn't pay attention to anything.) It was his problem if he didn't realize the line was opening up and he was a complete jerk. If you were in a crowded bar and a seat opened up and people who happened to be there before you didn't take it because they didn't notice, would you say "excuse me, but there's a free seat over there" or would you go after waiting a couple of minutes and take the seat yourself?

Completely different scenario. I suppose they could be compared if the bartender had yelled out, "Seats open for next patron!" or something like that.

When the cashier said she was open for the next in line, I would have pointed it out to the people in front of me. Don't get me wrong, I'm not trying to criticize the OP -- she did what she was comfortable doing. I'm just saying what I would have done (and have done in the past).

 

[kwelch10377]

I was very afraid to open up this thread since I am a Customer Satisfaction Analyst for Staples, all I could think was, "what the heck did one of the associates do now".

Part of my department also handles Retail Customer issues and I'd be willing to bet money that this guy is going to call tomorrow and complain about some rude lady at the store and he now wants coupon to make up for what he had to deal with.

 

[shortbun]

Into every life a horses patout must fall. That guy was a piece of work, eh? When the cashier says, "I can help the next person in line" after opening a new register, I'd assume anyone who didn't immediately move wasn't going to. You did the right thing. He was stupid.

 

[Tina]

I had a similar situation once in my local grocery store. I was walking toward the checkout area. A man and his son were walking toward it as well, from the opposite direction. I wasn't rushing or walking any faster than normal, but I did arrive at the checkout about 2 or 3 steps ahead of them. I had one item and I placed it on the counter for checkout. The entire time I was in the check out, the man went on and on in a very loud voice about how RUDE I was for having cut him off in line. Hello? You weren't in line. You were approaching the line, just as I was. I just happened to get there a few steps ahead of you. I had my item on the belt before you even got your cart in the checkout line. I didn't say a thing to him, but exchanged eyerolls with the cashier. I think some people are just completely insane.

 

[Keli]

And thats a great example to set for the kids.

I wouldn't want my dh to have any part of this but the truth is that would be an example the kids would never forget...you act like a jerk to someone in the store, being rude and excessive to a woman you don't know over a minor issue and there is a possibility that her husband might decide to even the score with you in the parking lot!

 

[Disney Doll]

Well, when a new register opens and they call for the next person in line, I will generally tap the next person in line if they happen to be in front of me and say "they just opened that register".

That being said, for the guy to carry on & on was a bit ridiculous.

 

[C.Ann]

Sounds like he got up on the wrong side of the bed this morning.. Sorry you had to go through that..

 

[Pikester]

Sounds like a Donkey's Butt to me!

 

[Traveliz]

I was very afraid to open up this thread since I am a Customer Satisfaction Analyst for Staples, all I could think was, "what the heck did one of the associates do now".

Part of my department also handles Retail Customer issues and I'd be willing to bet money that this guy is going to call tomorrow and complain about some rude lady at the store and he now wants coupon to make up for what he had to deal with.

Oh that is funny -

Here's my take. Often when I am second in line or even third and another line opens I stay put rather than pick my stuff up and move - I find it just as convenient and rarely move. I think if the person ahead of you chooses not to move then you are fine to go and its not really your responsibility as a customer to take care of the customer ahead of you.

I sort of like it when cashier's say the next customer in line but I like it even better when they specify which one they would like to start the line with and see who follows.

Liz

 

[DarthKTrava]

IMO, it goes under, "you snooze, you lose, jerkwad!".

 

[Dancemom03]

What a jerk! Sorry you had to run into him... Reading this, I can see why his wife presumably stayed home...

 

[TheDisneyGirl02]

I was very afraid to open up this thread since I am a Customer Satisfaction Analyst for Staples, all I could think was, "what the heck did one of the associates do now".

Part of my department also handles Retail Customer issues and I'd be willing to bet money that this guy is going to call tomorrow and complain about some rude lady at the store and he now wants coupon to make up for what he had to deal with.

Why does that not surprise me!

I personally like stores that feed from one line to all of the open registers. That way the next person who is in line will be served next.

 

[BeachGirlFLA]

I personally like stores that feed from one line to all of the open registers. That way the next person who is in line will be served next.

I like that idea but I've never seen a store like that.

 

[TheDisneyGirl02]

I like that idea but I've never seen a store like that.

I know of two off the top of my head - one being Vanity Fair (it's an outlet store in case there aren't any by you) and the other being the Disney Store where I work. Although there isn't a 'line' always set up, we feed from one line and then at Christmas tme set up the queue. It works out very well.

 

[kwelch10377]

I know of two off the top of my head - one being Vanity Fair (it's an outlet store in case there aren't any by you) and the other being the Disney Store where I work. Although there isn't a 'line' always set up, we feed from one line and then at Christmas tme set up the queue. It works out very well.

I know Marshall's is set up that way too. Some of the Staples stores in major cities are also set up that way. A lot of retailers avoid doing this bc it can give the perception to customers that the line is longer than it actually is.

 

[Handbag Lady]

I think he was very rude and took it too far, but I really do hate when the cashier says that, I'm the next person, and before I can get over there, someone else plows ahead.

You could have tapped him on the shoulder and told him the cashier was open. I would have done that. He was way out of line, though (no pun intended) to carry on like that.

I would have written the same thing!

I would have tapped the guy on the shoulder. He could have been looking at something near the register and didn't see that the other line opened up.

But seriously, he shouldn't gone all rude, either.