In Defense of Bob Chapek

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Likable is a subjective term. What you like might not be what I like. If a person has the characteristics that I listed, people will follow. I don't have to be your buddy to respect you and follow you.
I'd be curious what you think about this: https://www.wellandgood.com/likable-person-test/ (obviously some aspects of likability are subjective - I don't like smarmy politicians or preachers, but many do). But there are some elements that matter and I don't see a ton of people lining up to hear Bob Chapek give a TED talk. I'm positive he has a lot of great qualities - there's a charisma factor that some find lacking and that matters in some elements of business.
 
See, this is one of the things people are critical about Chapek for that is not remotely his doing: too much demand is a big cause of the issues people are having.
In regards to Genie+ and Fastpass+ going away, I agree. Disney was actually planning on removing Fastpass+ and charging money for a skip the line service even before Chapek came into the picture. They were losing money due to how much the Fastpass+/MDE infrastructure cost to build. I think the pandemic finally gave them an excuse to do so. Not defending Chapek in any way. I don't like him either and I call him Cheapek around my family lol
 

With the billions Disney lost during the pandemic, it doesn‘t unreasonable to expect the CEO to be kicking over every stone looking for savings. And in spite of all this, we’re seeing the return of all sorts of offerings in the parks that have been unavailable for the last several years.

I think he still deserves a chance.
A) I believe the profit wasn't as high as it could've been/had been but they didn't actually lose money (I've posted about this before)
B) If he wanted to find savings, wouldn't incredibly high executive pay be a place to look?
 
In regards to Genie+ and Fastpass+ going away, I agree. Disney was actually planning on removing Fastpass+ and charging money for a skip the line service even before Chapek came into the picture. They were losing money due to how much the Fastpass+/MDE infrastructure cost to build. I think the pandemic finally gave them an excuse to do so. Not defending Chapek in any way. I don't like him either and I call him Cheapek around my family lol
Very true. The smarter thing to do would’ve been to include fastpass for all on property guests and charge others that want to opt in. It would’ve incentivized staying on property without alienating your biggest fan base. And if they wanted, they could’ve charged a lot for those offsite to make up the difference. It would have been a Win Win for them.
 
Very true. The smarter thing to do would’ve been to include fastpass for all on property guests and charge others that want to opt in. It would’ve incentivized staying on property without alienating your biggest fan base. And if they wanted, they could’ve charged a lot for those offsite to make up the difference. It would have been a Win Win for them.
While I agree with some of it. Perks aren't needed right now as people are filling resorts without it.
 
Very true. The smarter thing to do would’ve been to include fastpass for all on property guests and charge others that want to opt in. It would’ve incentivized staying on property without alienating your biggest fan base. And if they wanted, they could’ve charged a lot for those offsite to make up the difference. It would have been a Win Win for them.
I think they have too many onsite hotels to make that feasably work. Even some of the hotels they have are massive properties such as Pop, Riverside, Saratoga and OKW. I think if they did give it to onsite guests for free, they would do Polynesian, Contemporary, Grand Floridian and MAYBE Beach Club. I don't think they will do this because these hotels fill up anyway. It's different from Universal hotels giving out unlimited Express since people stay at those hotels ONLY for the Express. I've seen people on these very boards admit that they would never stay at Hard Rock if they didn't get free Express.
 
While I agree with some of it. Perks aren't needed right now as people are filling resorts without it.
I think they have too many onsite hotels to make that feasably work. Even some of the hotels they have are massive properties such as Pop, Riverside, Saratoga and OKW. I think if they did give it to onsite guests for free, they would do Polynesian, Contemporary, Grand Floridian and MAYBE Beach Club. I don't think they will do this because these hotels fill up anyway. It's different from Universal hotels giving out unlimited Express since people stay at those hotels ONLY for the Express. I've seen people on these very boards admit that they would never stay at Hard Rock if they didn't get free Express.
Great points. The resorts are pretty full. So make more, keep more people on property (=more $$ revenue , restaurants, shops etc) and generate positive perception on offering it free onsite vs charging EVERYONE.
 
In regards to Genie+ and Fastpass+ going away, I agree. Disney was actually planning on removing Fastpass+ and charging money for a skip the line service even before Chapek came into the picture. They were losing money due to how much the Fastpass+/MDE infrastructure cost to build. I think the pandemic finally gave them an excuse to do so. Not defending Chapek in any way. I don't like him either and I call him Cheapek around my family lol

They were rumored to offer a premium version of FastPass (known as Lightening Pass after Lightening McQueen), not get rid of the entire program all together. Even during the pandemic, they were still building out FastPass+ lanes and signage. Remi's Ratatouille Adventure originally had a FastPass+ sign and it hadn't even opened.

Genie+ was a later decision to recover lost revenue. Genie+ was rushed and became a shoehorned combo of Disneyland's MaxPass and regular Genie recommendation service, which had been in development for years under Chapek. The original Genie announcement touted the service as a machine learning based tour guide for your day.

So, in summary:

Free Genie = Launched, it's the worthless part of the app that recommends you eat at Cosmic Ray's 10x while you're at the Magic Kingdom or visit the Emporium
Genie + = rebranded MaxPass from Disneyland with adjusted rules
Lightening Lane = became the rebranding for all FastPass lanes and name of the individual attraction selections for Genie+
Lightening Pass = was supposed to be a uncharge service that allowed you into all the FastPass attractions (likely just once)
Individual Attraction Selections = original Lightening Pass concept, but was changed to a la carte per ride pricing

You wonder why Chapek is so crazy about Genie? It's his passion project. By getting rid of FastPass+ and taking MaxPass from Disneyland and combining it into Genie, he ensured its success.

If Genie+ is successful, Chapek is successful.
 
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Great points. The resorts are pretty full. So make more, keep more people on property (=more $$ revenue , restaurants, shops etc) and generate positive perception on offering it free onsite vs charging EVERYONE.
There is too many rooms for it to work that way. Genie+ has too many people using it now. You give it free to resort guests and it would be even worse.
 
A) I believe the profit wasn't as high as it could've been/had been but they didn't actually lose money (I've posted about this before)
B) If he wanted to find savings, wouldn't incredibly high executive pay be a place to look?
Short answer: no.

Disneys profits during the pandemic were cut by billions. All the execs they have total don’t earn a fraction of their losses. And by getting rid of all of them, you remove every possible mind with an idea of how to recover.
 
A) I believe the profit wasn't as high as it could've been/had been but they didn't actually lose money (I've posted about this before)
B) If he wanted to find savings, wouldn't incredibly high executive pay be a place to look?
They temporarily laid off 32,000 cast members. If they averaged $40,000 per year in salary and benefits that’s around $1.3 billion.

You’d have to find 40 executives with Bob Chapek’s pay to equal that.
 
Please source “guest satisfaction at an all time low”.
TO be fair can you source it is not? I would think right now majority of people are more leaning to a more depressed opinion about everything except when covid was here in full.
 
TO be fair can you source it is not? I would think right now majority of people are more leaning to a more depressed opinion about everything except when covid was here in full.
I didn’t make the claim.

But let me know how to source something that is not, and I’m all ears.
 
Let's say you were handpicked by Bob Iger to choose his successor. Would you have picked the head of finance? Or the President of ESPN? Maybe someone from outside the company?

Tom Staggs, but Iger was scared of him and decided to force him out.

Or would you have chosen the head of Disney theme parks? Because that's who we have. Bob Chapek not only came to the CEO role from parks, he came into it with the arguably the best resume of anyone who ever held that position- he built Shanghai Disney. He oversaw both Galaxy Edges and Pandora. In fact, during his tenure, Disney spent more money on its parks than it did on Marvel, Pixar, and LucasFilms COMBINED. The NY Times even ran a piece specifically about how much influence Chapek had in getting Disney to allot its cash to his division. Was this all because Chapek is anti-park???

Two things here.

He's not anti-park by any means, but he's from the consumer products division. He wants everything to scream intellectual property because it trickles down to toys, clothing, video games, streaming, etc. Chapek lacks an appreciation for the nostalgia and magic that makes Disneyland and Walt Disney World great. He doesn't relate to that. He's a bottom line guy.

That's why there's Incredibles at the Contemporary, Moana at the Polynesian (I actually like this theme.), Mary Poppins at the Grand Floridan, etc. You're going to see more of this.

Some people hate this. Some people love this. I'm in middle.

He thought the parks were bloated when he was chairman and was eager to make significant changes when he became CEO. No previous Disney CEO has ever taken the P&L (Profit & Loss) authority of division executives (like Josh D' Amaro) away from them. Not even Eisner. That's significant.

And don't give him credit for Pandora. That was all Tom Staggs even James Cameron said so. Chapek never would have greenlit two rides with such low ride capacity (both roughly 1200-1400, well below the Disney E-ticket standard of 1700-2000).

That's one area that may be a positive with Chapek. He's only going to approve rides that are high capacity—like Tron (shortest ride ever), Guardians, Everest, Tower, Splash, etc. You're not going to see a lot of E-ticket attractions like Rise of the Resistance or Flight of Passage under Chapek's watch.

He's smart and knows the data. He wants guests moving in those parks, buying his merchandise and eating his food—not standing in lines.

As for the studios, that's his weakest link (other than political but I won't get into that). He screwed up with Marvel and Scarlett Johansson. That was a major blunder and never would have happened under Iger. You don't undercut one of Marvel's only female lead films. I don't care if you know it's a weaker Marvel film. Hollywood noticed and it backfired.

Based on rumors, he has brought up concerns that Marvel's next slate of films (and shows) are based on lesser known characters. Apparently, that upset Feige, but he's right. Wouldn't you rather see a next generation Iron Man than Miss Marvel?

Also, while I sympathize with Chapek over Pixar, I'm not sure forcing them to release their content only on Disney+ was the best idea. It cheapened Pixar's brand. In all honestly, he likely saw Soul, Luca and Turning Red early and knew they would be theater flops (pandemic aside) while allowing Walt Disney Animation to release Encanto in theaters (even though it too flopped).

He should have let Pixar flop on its own.

20th Century is a mess. So far, their highest ranking film is like 21 on the domestic box office chart this year. It needs to be cleaned up and the animation division merged into Pixar or Walt Disney Animation.
 
Tom Staggs, but Iger was scared of him and decided to force him out.



Two things here.

He's not anti-park by any means, but he's from the consumer products division. He wants everything to scream intellectual property because it trickles down to toys, clothing, video games, streaming, etc. Chapek lacks an appreciation for the nostalgia and magic that makes Disneyland and Walt Disney World great. He doesn't relate to that. He's a bottom line guy.

That's why there's Incredibles at the Contemporary, Moana at the Polynesian (I actually like this theme.), Mary Poppins at the Grand Floridan, etc. You're going to see more of this.

Some people hate this. Some people love this. I'm in middle.

He thought the parks were bloated when he was chairman and was eager to make significant changes when he became CEO. No previous Disney CEO has ever taken the P&L (Profit & Loss) authority of division executives (like Josh D' Amaro) away from them. Not even Eisner. That's significant.

And don't give him credit for Pandora. That was all Tom Staggs even James Cameron said so. Chapek never would have greenlit two rides with such low ride capacity (both roughly 1200-1400, well below the Disney E-ticket standard of 1700-2000).

That's one area that may be a positive with Chapek. He's only going to approve rides that are high capacity—like Tron (shortest ride ever), Guardians, Everest, Tower, Splash, etc. You're not going to see a lot of E-ticket attractions like Rise of the Resistance or Flight of Passage under Chapek's watch.

He's smart and knows the data. He wants guests moving in those parks, buying his merchandise and eating his food—not standing in lines.

As for the studios, that's his weakest link (other than political but I won't get into that). He screwed up with Marvel and Scarlett Johansson. That was a major blunder and never would have happened under Iger. You don't undercut one of Marvel's only female lead films. I don't care if you know it's a weaker Marvel film. Hollywood noticed and it backfired.

Based on rumors, he has brought up concerns that Marvel's next slate of films (and shows) are based on lesser known characters. Apparently, that upset Feige, but he's right. Wouldn't you rather see a next generation Iron Man than Miss Marvel?

Also, while I sympathize with Chapek over Pixar, I'm not sure forcing them to release their content only on Disney+ was the best idea. It cheapened Pixar's brand. In all honestly, he likely saw Soul, Luca and Turning Red early and knew they would be theater flops (pandemic aside) while allowing Walt Disney Animation to release Encanto in theaters (even though it too flopped).

He should have let Pixar flop on its own.

20th Century is a mess. So far, their highest ranking film is like 21 on the domestic box office chart this year. It's needs to be cleaned up and the animation division merged into Pixar or Walt Disney Animation.
Well said. Some excellent points. Thank you!
 
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