IMPORTANT!! Please Help

[lovinwdw]

We just got home from a week at WDW (awesome time will write something about it later). Anyway, I purchsed quite a few things there and had them delivered to my room. Did not open them until we just got home. 2 of the things are broken (a Christmas ornament & a glass figurine from Germany). Both around $20.00 a piece. Anyway, I remember that someone had posted an email address that I could write to Disney Merchandise and request replacements. Can someone please give me that email address. Thank you, I am on the verge of tears at this point!!!

 

[DVCconvert]

shut off the tears--Disney will help. Do yo have any of the recipts? the email addy is on all of them.

 

[lovinwdw]

yes i do have the receipts. is the email address wdw.mail.order@disneyworld.com ?

 

[barkley]

also-items purchase at disneyland or disneyworld are for the most part returnable to any disney store. so you could call a local disney store to do the return/credit and thus save the cost of shipping back. you can then order through disney merchandising the replacement items.

 

[mickey0216]

I agree with the prior poster, WDW will resolve the situation.

A few trips ago we purchased a ceramic Christmas decoration/figurine. While the item was packed in the original styrofoam packing, it was damaged between the shop in DTD and home. When I opened the box at home and found the issue, I contacted WDW. They sent me a new one.

 

[Figment2]

Since the Disney Stores were sold, they do not take park merchandise back. Call merchandising, they will be glad to help.

Cyn

 

[disneyaggie]

You may want to call Disney Merchandising at 1-407-363-6200. That's what I did when something of mine broke and they took care of it right away!

 

[Epcot Girl]

Disneys Great--Its always a clean and easy fix.