If your luggage gets home 4 hrs after you - do you tip the guy that delivers it home?

[dis-happy]

Is this a lost bag that is being returned by the airlines to your home after he returned from a trip? If so, no to the tip. (Half the time they just leave it on your doorstoop anyway, especially if late at night.)

If it's akin to ME/bellhops bringing your bag to your room 4 hours late due to the airline....yes.

 

[pixiewings71]

while it may not be his/her fault that the luggage was late....I likely paid a large sum of extra money to get my bags from pt A to pt B only to have them lose my luggage. Im not paying extra to someone for their mistake.

This isnt a pizza that I ordered and paid $15 for and just didnt feel like driving out myself to pick up for dinner.

If we are using a pizza example...if you paid for pizza #1 and it came and was delivered but wasnt right would you tip the driver who brought you the wrong pizza (maybe)....now 2 hours later when they bring you out the right pizza, are you going to tip the 2nd (likely different) driver as well. Im sure some of you would (just cause some of you all seem to tip for EVERYTHING), but I know I wouldnt tip the 2nd guy b/c while it's not his fault the order had to be redone, it was an inconvience to me to have to wait the extra 2 hours for his company to make it right.

If it takes 2 hours more to get the right pizza after they delivered you the wrong one you need to find a new pizza place.....seriously, the times that's happened to us we have the new pizza in about 30 min.
And yes, I would tip the second pizza driver, but I don't think I'd tip the luggage delivery guy.
Sure he's performing a service but it's a service that should be provided considering the luggage was lost.

 

[dolphinrescuegirl]

Yes I tip. It's not expected but then if they went to all the trouble to hand deliver my luggage instead of make me go fetch it from an airport, it's the least I could do. It's just nice.

I tend to think the opposite way. They lost my luggage, the least they can do is deliver it to my house! No way would I tip.

 

[johnnymo99]

while it may not be his/her fault that the luggage was late....I likely paid a large sum of extra money to get my bags from pt A to pt B only to have them lose my luggage. Im not paying extra to someone for their mistake.

This isnt a pizza that I ordered and paid $15 for and just didnt feel like driving out myself to pick up for dinner.

If we are using a pizza example...if you paid for pizza #1 and it came and was delivered but wasnt right would you tip the driver who brought you the wrong pizza (maybe)....now 2 hours later when they bring you out the right pizza, are you going to tip the 2nd (likely different) driver as well. Im sure some of you would (just cause some of you all seem to tip for EVERYTHING), but I know I wouldnt tip the 2nd guy b/c while it's not his fault the order had to be redone, it was an inconvience to me to have to wait the extra 2 hours for his company to make it right.

No way would I tip. The airline screwed up and they better bring me my bag. I actually used to know the amount these delvery people were paid and if I remeber correctly they made quite a bit delvering luggage. Especially afterhours. I completely agree with you about people on this board are crazy about tipping for EVERYTHING. Most of the time just throwing money away.

 

[disneystacy]

No way would I tip. The airline screwed up and they better bring me my bag. I actually used to know the amount these delvery people were paid and if I remeber correctly they made quite a bit delvering luggage. Especially afterhours. I completely agree with you about people on this board are crazy about tipping for EVERYTHING. Most of the time just throwing money away.

I would tip. A very good friend of mine does this for a living and makes way less than you think. He does not work for the airline, but for a company that the airline hires to deliver luggage. He makes the same amount of money no matter what time your luggage arrives.

 

[FireDancer]

Yep, my tip would be to get me my bags while at the carousel, not 4 hours later. I realize it isn't the delivery person's fault and I wouldn't be mean to him but I am not going to pay more to have a bag delivered that I:

1.) most likely paid an absurd baggage charge for in the first place
2.) would have just picked up and carried out of the airport myself for free had their airline done their job.

What he makes is between him and his employer. If it is not sufficient for living he needs to renegotiate his wage. I am not subsidizing it for a service I didn't even want. This isn't the same as having someone help you to your car with your bag and tipping, that is a service you solicited.

Outside of restaurants and bars there are very few things I tip for. I think people need to do a better job during their salary negotiations instead of relying on a handout from me. Luckily gratuity is just that, gratuity and not mandatory.

Of course I would tip the second driver! He is providing a service to me. If I did not want to tip, I could have gone to pick it up myself.

Yes I would tip the baggage delivery guy.

The first guy who brought the wrong pizza was providing (poorly) a service you requested. If you didn't want to tip you would have gone to pick that one up. The second guy was fixing the screw up made by someone in the company. I am not going to pay more because of someone else's incompetence and I'm not going to inconvenience myself and go get the second pizza because someone couldn't read or take an order correctly.

When something happens at work to inconvenience a customer we correct the problem at our expense, we don't expect the customer to pitch in his own cash because someone dropped the ball. That is poor customer service.

 

[AKL_Megs]

Yep, my tip would be to get me my bags while at the carousel, not 4 hours later. I realize it isn't the delivery person's fault and I wouldn't be mean to him but I am not going to pay more to have a bag delivered that I:

1.) most likely paid an absurd baggage charge for in the first place
2.) would have just picked up and carried out of the airport myself for free had their airline done their job.

What he makes is between him and his employer. If it is not sufficient for living he needs to renegotiate his wage. I am not subsidizing it for a service I didn't even want. This isn't the same as having someone help you to your car with your bag and tipping, that is a service you solicited.

Outside of restaurants and bars there are very few things I tip for. I think people need to do a better job during their salary negotiations instead of relying on a handout from me. Luckily gratuity is just that, gratuity and not mandatory.

I agree 100%.

The first guy who brought the wrong pizza was providing (poorly) a service you requested. If you didn't want to tip you would have gone to pick that one up. The second guy was fixing the screw up made be someone in the company. I am not going to pay more because of someone else's incompetence and I'm not going to inconvenience myself and go get the second pizza because someone couldn't read or take an order correctly.

When something happens at work to inconvenience a customer we correct the problem at our expense, we don't expect the customer to pitch in his own cash because someone dropped the ball. That is poor customer service.

Again, agre 100%. And, actually, not too long ago, we ordered a pizza, breadsticks, and a Coke from a Jets. The guy came to the house with the pizza and nothing else. He had FORGOTTEN the bread and Coke. He immediately called back to his store, had them make up a new pizza and bread, went back to get them, and came back with all three things, and the warm and fresh pizza and bread. We also got to keep the "getting cold" pizza as well.

Did we tip him when he left the first time? Absolutely NOT... we knew he was coming back. Did we tip him the second time? Absolutely. But in NO WAY would I have tipped him twice. It wasn't MY mistake.

 

[FayeW]

When our luggage took the scenic route home from our vacation in the summer, our airline offered us the option of either having it delivered that night (would have been about 1:00 in the morning!) or picking it up ourselves the next day, and getting a $100. credit for future flights. Since we had two different reservation numbers that meant 2 x $100. credit. We took the credit, and planned on DH using it to see his parents again. Unfortunately, we let the credit expire because the next time DH flew, regular prices on another airline with better flight times were exactly the same cost as using the credit on the original airline!

 

[DVC~OKW~96]

Not that we order pizza, but if we did, yes we would tip the person who delivered it.

Luggage delivery as a result of delayed luggage? No. I don't tip the postal service, I don't tip Fed Ex, I don't tip UPS, nor do I tip any other delivery service.

Tipping is something we generally reserve for those service positions where minimum wage is not guaranteed.

 

[bicker]

In that case, the delivery person is providing a service to someone else (i.e., the airline who lost the luggage). It is their obligation to compensate the delivery person, not the recipient's.

 

[cheermom1]

Yep, my tip would be to get me my bags while at the carousel, not 4 hours later. I realize it isn't the delivery person's fault and I wouldn't be mean to him but I am not going to pay more to have a bag delivered that I:

1.) most likely paid an absurd baggage charge for in the first place
2.) would have just picked up and carried out of the airport myself for free had their airline done their job.

What he makes is between him and his employer. If it is not sufficient for living he needs to renegotiate his wage. I am not subsidizing it for a service I didn't even want. This isn't the same as having someone help you to your car with your bag and tipping, that is a service you solicited.

Outside of restaurants and bars there are very few things I tip for. I think people need to do a better job during their salary negotiations instead of relying on a handout from me. Luckily gratuity is just that, gratuity and not mandatory.



The first guy who brought the wrong pizza was providing (poorly) a service you requested. If you didn't want to tip you would have gone to pick that one up. The second guy was fixing the screw up made by someone in the company. I am not going to pay more because of someone else's incompetence and I'm not going to inconvenience myself and go get the second pizza because someone couldn't read or take an order correctly.

When something happens at work to inconvenience a customer we correct the problem at our expense, we don't expect the customer to pitch in his own cash because someone dropped the ball. That is poor customer service.

I agree 100% with everything!!! I will not tip for someone else's mistake!!!

 

[minnie56]

I like the "salary negotiation" part..you make it sound like the delivery guy is in the upper ranks of the Corporate ladder! Some folks are just grateful to have a job, period.

I stand behind my opinion. It's not the poor guy dropping the bag off that is responsible and therefore shouldn't be penalized.

 

[lecach]

OP here - we didnt tip. Much like many have said, it's the airlines fault that the bag didnt arrive on time. Why should we be out more money for something that we didnt choose? DH had to spend extra time in a long line at the airport to report his bag missing. This kept him from getting a much needed nap before DS got home from daycare. They should have paid us.

 

[cheermom1]

I understand that some people are happy to just have a job. I get that however why would you give more money to a company that made a mistake? I just don;t get that? especially since you already paid for a luggage fee anyway. That is one of the reasons that customer service in a lot of companies are so awful we forgive way to easy and we keep handing money to them like their mistake is not a big deal and expected...

ETA: the person that is delivering my luggage I am sure understands this is is not make less than min. wage in the first place. say you are trying to pump gas the pump is not working right and the cashier comes outs and fixes it, are you going to tip her??? I mean is the same thing a service. They chose to work there and things like that are expected and part of their job.

 

[bicker]

I stand behind my opinion. It's not the poor guy dropping the bag off that is responsible and therefore shouldn't be penalized.

Agreed; the point though is that it is not the owner of the luggage who is to compensate the delivery person, but rather the airline.

Heck, I know that gate agents are horribly put-upon by many passengers, and no way near compensated what the misery that they're put through would warrant. However, I wouldn't expect you to give the gate agents a tip for checking you into a flight.

 

[cheermom1]

Agreed; the point though is that it is not the owner of the luggage who is to compensate the delivery person, but rather the airline.

Heck, I know that gate agents are horribly put-upon by many passengers, and no way near compensated what the misery that they're put through would warrant. However, I wouldn't expect you to give the gate agents a tip for checking you into a flight.

Exactly the airline made the mistake, the airline should compensate the delivery person. Their mistake not the customers.

 

[FireDancer]

I stand behind my opinion. It's not the poor guy dropping the bag off that is responsible and therefore shouldn't be penalized.

You are entitled to your opinion and you are entitled to tip in this circumstance just as others are entitled to withhold the tip.

You are right, the poor guy dropping off the bags shouldn't be penalized but it isn't up to me, the inconvenienced customer, to make up for the mistake. As many others have pointed out (well, at least Bicker and Cheermom) it is the airline who owes him compensation, not me. It just as much not my fault as it is not the delivery guy's fault.

Now, if the delivery guy came with the baggage fee that I was being refunded perhaps he would get a piece of it, perhaps he wouldn't. The only shot he would have from me is if that cash (or a check) was in his hand, as it should be, from the airline for mishandling my luggage.

 

[NMAmy]

I know at some of the smaller airports, regular airline employees deliver the delayed luggage. DD's stepmother used to work for an airline and sometimes she'd pay dd to come along and help her make the deliveries. I don't recall dd ever getting a tip--many times, the luggage is just left at the house if no one is home.

And, no, I wouldn't tip either. I did not make a choice to have the airline misdirect my luggage. I am there at the baggage claim, ready and willing to pick it up myself and the only reason that the luggage would have to be delivered is due to the airline's error.